*Bi-weekly review of applicants beginning January 13, 2024*

Library Front Desk / Customer Service Support (75%)

• Welcomes patrons into the program area/library and ensures that patrons are authorized to use library equipment and facilities.
• Promotes customer service awareness and demonstrates excellent customer service to all professional and patron contacts.
• Registers library users so that these patrons may borrow library materials.
• Circulates library materials to patrons (checking library materials in and out) by using HQ approved Integrated Library Systems (ILS) software.
• Removes items from the book drop daily and clears these items from patron accounts.
• Compiles weekly overdue reports and calls patrons regarding overdue items from report findings to request that materials be returned. Reports overdue materials issues to supervisor for resolution.
• Completes weekly, monthly and quarterly program and collection usage reports.
• Assists with processing interlibrary loan requests.
• Re-shelves new and returned library materials.
• Responds to routine and non-technical requests for information and questions to access, identify and/or locate virtual and physical library materials.
• Assists with patron computer usage and troubleshoots minor hardware and software issues
• Assists patrons with library equipment such as printers, copiers, computers, projectors, makerspace and gaming devices.
• Maintains a knowledge of current and upcoming library programs so that the incumbent may recommend these programs to patrons.
• Maintains a knowledge of other MWR programs so that the incumbent may recommend these programs to library patrons
• Ensures that library print marketing materials are current and well-stocked in targeted areas on base (fitness, galleys, medical support offices, and NEX)
• Sorts mail and checks magazines and newspapers as necessary
• Ensures cleanliness of the library building or designated space through general housekeeping such as dusting and vacuuming
• Other duties as assigned

• Assists library programmers with program preparations to include craft and decoration preparations.
• Assists library programmers with program execution to include set-up, tear-down, and presentation support.
• Assists program marketing by participating in library outreach activities. This may include taking the lead in presenting library program information to different commands and at installation community functions.
• Researches current library program trends and recommends popular library programs to library leadership.
• Other duties as assigned

Conditions of employment

• The work may require long periods of sitting, standing, walking, bending, and driving. Ability to lift, pull, push and carry 45 pounds or more on occasion.
• Must possess and maintain a valid and active U.S. driver’s license to drive a government vehicle in the performance of duties.
• Hours of work will vary as required by the needs of the program. Incumbent may be required to work early, late, and on weekends and holidays.

Qualifications

• Knowledge of basic service operations for libraries.
• Knowledge of Navy MWR Library's mission.
• Knowledge of other MWR programs and their purpose.
• Knowledge of front desk library operations that include library circulations.
• Knowledge of technology devices and software applications.
• Skill in providing excellent customer service.
• Skill in the use of technology devices and software applications to include Microsoft Office applications.
• Skill in typing.
• Skill in reading comprehension and basic math.
• Skill in public speaking.
• Ability to work independently and as part of a team.
• Ability to communicate both orally and in writing.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.