An official website of the United States government
This position is located in the ABMC, Headquarters, Office of the Chief Information Officer.
The incumbent will serve as a Senior IT Specialist over a diverse team that consist of Federal and contract employees. This position reports to and represents the Chief Information Officer or his/her designee, and serves as a customer support specialist and systems administrator supporting ABMC staff at Headquarter and Overseas locations.
05/19/2023 to 06/08/2023
$112,015 - $145,617 per year
GS 13
No
Yes—as determined by the agency policy.
Occasional travel - You may be expected to travel for this position.
No
Permanent
Full-time
Competitive
13
No
Yes
ABMC-11963526-2023-RR
726756000
Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales.
Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.
Current or former employees of a base management agency.
Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference
Military spouses relocating under PCS orders or whose spouse is 100% disabled or died while on active duty.
Individuals who are eligible under Schedule A.
Individuals who have served at least 2 years with the Peace Corps or 1 year with AmeriCorps VISTA.
Individuals eligible under a special authority not listed in another hiring path.
Current permanent federal employees with competitive status, Land Management Workforce Flexibility Act, CTAP/RPL/ICTAP and VEOA eligibles, Farm Service Agency permanent county employees, 30 percent or More Disabled Veterans, Certain Former Overseas and Foreign Service Employees, Military Spouses, Interchange Agreement and Other Miscellaneous Authorities, People with Disabilities, Reinstatement, and VRA eligible candidates.
1. Supports end-user application usage and issues within the suite of software-as-a-service (e.g., Office 365, Microsoft Dynamics 365, etc.), infrastructure-as-a-service (Azure and Amazon Web Services), platform-as-a-service (Azure and Amazon Web Services), networking-as-a-service, and security access service edge applications and tools.
2. Diagnoses and resolves problems in response to customer reported incidents, such as those involving integration or configuration issues.
3. Researches, evaluates, and provides feedback on problematic trends and patterns in customer support requirements.
4. Develops and maintains problem tracking and resolution databases.
5. Installs, deploys, configures, troubleshoots, and maintains customer hardware and software.
6. Develops and manages customer service performance requirements.
7. Develops and coordinates the development of customer support policies, procedures, and standards.
8. Leads customer training.
9. Ensures the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services.
10. Performs other duties as assigned.
ACTIVE DUTY SERVICE MEMBERS: In accordance with VOW to Hire Heroes Act of 2011 (Public Law 112-56),Current military members may apply by submitting a "certification" of active service in lieu of a DD-214. A "certification" letter should be on letterhead of the appropriate military branch of the service and contain: (1) your rank; (2) dates of active duty service; (3) type of discharge and projected character of service (i.e. honorable); (4) projected Veteran's preference, if applicable; (5) date terminal leave begins, if applicable; (6) date of expected discharge or release that is within 120 days of your employment application submission; and (7) signed by, or by direction of, the adjutant, personnel officer, or commander of your unit or higher headquarters. If selected, your qualifying separation, veteran's preference, and/or appointment eligibility will be verified prior to appointment. Active duty members that fail to provide a valid "certification" of service with their initial application will be found to have an incomplete application. Military members may be appointed before the effective date of their military retirement/separation if on terminal leave.
Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions.
Interagency Career Transition Assistance Program (ICTAP): If you have never worked for the Federal government, you are not ICTAP eligible. View information about ICTAP eligibility on OPM's Career Transition Resources website. To receive selection priority, you must: (1) meet ICTAP eligibility criteria; (2) be rated well-qualified for the position; and (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority, applicants must satisfy all qualification requirements for the position and have a rating of 85 or above.
Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements, you may review the information at the following links:You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are minimally qualified for this job, your resume and supporting documentation will be compared to your responses on the Assessment Questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for an incomplete application. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.
Management will consider any Federal performance appraisals and/or awards you submit with your application as an indication of your experience and work history. These documents will not be scored as part of the assessment process.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.
- Resume that MUST include: 1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the major duties including work schedule, hours worked per week, dates of employment (month/year); title, series, grade (if applicable); 4) other qualifications.
- Current and former Federal employees MUST submit:
If your resume or supporting documents are illegible or unreadable, or if you fail to include any of the above mentioned required documents, you may lose consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. You may not be considered for any hiring eligibilities that you fail to list and/or support with proper documentation. Applicants who disqualify themselves will not be considered further. If your application materials contain sensitive or inappropriate information, including but not limited to: photographs; classified or government sensitive information; copied and pasted portions of this job announcement; obscene information, etc., you may not be considered.
Falsifying your background, education, and/or experience is cause for non-selection, disqualification from further consideration or withdrawal of tentative or final job offers.Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
Once your online application is submitted, you will receive a confirmation notification by email that your application was received. Your application will be evaluated as outlined above and if you are found to be among the top candidates, you will be referred to the selecting official for employment consideration. Selecting officials may choose any appropriate competitive, non-competitive or alternative candidate under Federal regulations and Agency Merit Promotion policy. Interviews may be conducted individually, by panel, by third party, teleconference, video teleconference, or in person. Selecting officials have the option to interview any, all or none of the referred candidates. Management has the right to fill or not a fill this vacancy, as well as to cancel and re-announce as appropriate.
Your application will be reviewed to verify that you meet the eligibility and qualification requirements for the position prior to issuing referral lists to the selecting official. If further evaluation or interviews are required, you will be contacted. Log in to your USAJOBS to check your application status.
Multiple positions may be filled from this announcement.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/726756000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.