This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/698833400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
The IT SPECIALIST (CUSTOMER SUPPORT) (Title 32 - INDEF),GS-2210-11 is located in the J6 / G6 / Chief Information Officer directorate. This is a National Guard Dual Status Technician position requiring military membership. This position works at remote locations across the State or Commonwealth supporting a geographically dispersed customer base. Directly supervised by the service desk manager
Learn more about this agency01/09/2023 to 02/09/2023
$78,592 - $102,166 per year
GS 11
1 vacancy in the following location:
No
Yes—as determined by the agency policy.
Occasional travel - You may be expected to travel for this position.
No
Temporary - This position is INDEFINITE NTE 24 months, with possible extension up to 60 months, and permanent potential.
Full-time -
Excepted
None
No
No
DC-11794757-AR-23-003
698833400
Current excepted service federal employees.
Current members, those who want to join or transitioning military members.
Area IV: All qualified candidates who are willing and eligible for military membership in the DCARNG.
The IT SPECIALIST (CUSTOMER SUPPORT) (Title 32 - INDEF),GS-2210-11 will perform but is not limited to the following duties provides support and guidance on installing, and operating personal computers, peripheral equipment, and associated software. Supports users on equipment and software; custom installation and maintenance of hardware and software; investigating and resolving problems arising in the user operation of equipment/systems to extent possible before referring more difficult problems to the appropriate levels; documenting actions taken in Remedy ITSM or the current work ticket tracking system; and serving as a point of information for workstation operations. Receives, responds to, and ensures resolution of all types of help center calls. Evaluates IT hardware and software used by activities. Coordinates external vendor support for warranty repairs when applicable and ensures proper escort assigned while work is performed. Installs, tests, and prepares performance reports and recommendations on such equipment as microcomputers, printers, scanners, etc. Works with users to test and evaluate a variety of software packages. Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software. Works directly with Property Book Officers and Supply Sergeants to ensure all assigned and transitional property is accounted for. Performs cyclic inventories as required by the Command Supply Discipline Program. Performs other duties as assigned.
Substitution of Education for Specialized Experience : At the GS-11 level, a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree. Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (https://www.sss.gov/RegVer/wfRegistration.aspx).If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the qualified candidates, you will be referred to the selecting official for employment consideration. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):Customer Service, Data and Content Management, Hardware, and Software Development
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume showing work schedule, hours worked per week, dates (including Month and Year) of employment and duties performed.
2. Other supporting documents if required and/or applicable: DD-214, SF-50, Transcripts, etc...
3. Memorandum or documentation highlighting your military affiliation and current rank.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume showing work schedule, hours worked per week, dates (including Month and Year) of employment and duties performed.
2. Other supporting documents if required and/or applicable: DD-214, SF-50, Transcripts, etc...
3. Memorandum or documentation highlighting your military affiliation and current rank.
To apply for this position, you must complete the online application / Occupational Questionnaire and submit the documentation specified in the Required Documents section.To view the Occupational Questionnaire, click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/11794757
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/698833400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about