This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/618504600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Due to the Pandemic, and individual states with different phases of reopening, the selectee’s report date to the official duty station/facility may be delayed until such time as employees are allowed to report to the workplace. The person selected may telework up to the maximum extent possible, up to and including full time, until it is safe to relocate.
Learn more about this agency10/25/2021 to 10/26/2021
$78,388 - $121,490 per year
Salary includes locality payment of 15.95%.
FV I
1 vacancy in the following location:
Yes—as determined by the agency policy.
Not required - The job does not require any travel.
No
Permanent
Full-time
Excepted
NA
Yes
No
AAC-ATO-22-AJWL210-74859
618504600
Open to current permanent ATO Line of Business employees
Directs the work of the Customer Service Representatives and the Customer Care Center. Work usually includes routine project/program tasks based on established policies, procedures, and guidelines. Managerial duties typically affect employees in one organizational unit, and include: setting priorities; assigning tasks; work schedules; selections; promotions; monitoring and evaluating performance; equity of performance standards; coaching and developing employee capabilities; training and resolution of grievances and awards; approving leave; and taking or recommending corrective/disciplinary action, as appropriate.
Applies a comprehensive knowledge of the technical aspects of the work directed, a detailed knowledge of budget, human resource, and other administrative policies and procedures, and a detailed understanding of the objectives of the organizational unit. Supervises the analyses in the review and evaluation of customer service activities. These analyses are conducted to ensure proper program integration and conformance to FAALC Policy, completeness and adequacy of operations in meeting goals and objectives. Prepares recommendations based on such and discusses recommended course of action with the FAALC management team.
Oversees the preparation of the daily FAA Logistics Center National Operations Control Center (NOCC) report that updates status of FAA Logistics Center NAS support. Provides organizational planning and development, productivity, work improvement and work methods, work measurement, goals and objectives and information management for FAALC organizations. Responds in a timely manner to any inquiries concerning the FAA Logistics Center.
Coordinates and directs all FAA Logistics Center responses to disasters that impact the NAS. To include oversight on disaster recovery unique tracking codes to the declared disaster; ordering of disaster recovery materials and supplies; coordinates the staging and shipment of materials and supplies; participates in teleconferences and correspondence in support of the disaster recovery efforts; keeps FAA Logistics Center higher level management updated on the recovery efforts.
Uses assigned budget, staff, and other resources to accomplish project/program objectives. Also responsible for the managing fiscal resources for the organization. Manages budget and requests additional resources, as needed. Contributes to budget planning process and projects short-term future needs. Works with the budget and the accounting staff in the field and the Logistics Center to track costs; and works to resolve all issues that may arise during the recovery efforts.
Contacts are primarily within the organizational unit/major subdivision with subordinates, peers, and higher-level managers to discuss the status of projects/programs and to share information. In some areas, may also have frequent contact with customers to explain policies, procedures or for other project/program purposes.
Resolves routine problems independently, but consults with higher-level management when existing guidelines are not available or applicable to complex problems. May be called upon to assist in the development of new policies and procedures. Individual and organizational performance is typically reviewed periodically by higher level management, often through status reports and organizational performance measures, to ensure timeliness, policy compliance, and alignment with project/program objectives.
Reference: OPMs Group Coverage Qualification Standard for Administrative and Management Positions. https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=GS-ADMIN
To qualify for this position you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-H (FG/GS-12) level. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position and that is typically in or related to the work of the position to be filled.
SPECIALIZED EXPERIENCE: may include but is not limited to: experience with quality programs, project management, and facilities management; experience establishing and maintaining customer service and continuous quality improvements; experience in providing organizational planning and development, productivity, work improvement and work methods, work measurement, goals and objectives and information management; making recommendations based on findings/conclusions.
In addition to the Minimum Qualifications, the following has been determined to be a Quality Ranking Factor for this position. This means well qualified candidates will have demonstrated the following:
Quality Ranking Factor: Well-qualified candidates will demonstrate experience providing staff support functions regarding managing manpower, training, recognition/performance programs and experience reading and pulling reports utilizing an automated Call Center data collection system.
See Qualification Requirements.
As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.
In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability.
Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or priority grouping and referred to the selecting official for consideration.
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.
We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.
The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/working_here/financial_disclosure_requirements
The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family.
NOTES:
1) Applicants must apply on-line to receive consideration for this vacancy announcement. Faxed, mailed, or emailed applications cannot be accepted.
2) Some, none, or all candidates may be interviewed.
3) This position is covered by the FAA Core Compensation plan. Additional information about core compensation is available on the following website: http://jobs.faa.gov/FAACORECompensation.htm.
4) Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job.
5) Please upload supporting documents into USAJOBS or 9-AMC-AHF-C400@faa.gov and reference the announcement number.
6) TO CONFIRM RECEIPT OF DOCUMENTS, PLEASE CONTACT, Tiffany Weaver at tiffany.m.weaver@faa.govor (405) 954-4517.
7) Additional information regarding living in Oklahoma can be found at https://www.abetterlifeokc.com.
You will be evaluated for this job based on how well you meet the qualifications above.
IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.
Supplemental documentation, e.g. Transcripts, Veteran's Documentation, etc. will be accepted in combination with your on-line application. These documents must be uploaded into USAJOBS or 9-AMC-AHF-C400@faa.gov on or before the closing date of this announcement. All submitted documents should reference the announcement number.
If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.
If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You must apply online to receive consideration. Your application must have a status of "Received" by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must have a status of "Received" each time a referral list is created in order to receive consideration for positions associated with register.
IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC REGARDING YOUR EXPERIENCE OR EDUCATION.
We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes.
Please ensure EACH work history includes ALL of the following information:
Candidates for FAA positions are evaluated using our Automated Vacancy Information Access Tool for Online Referral (AVIATOR) system.
AVIATOR compares your skills and experience as described in your application with the requirements of the position.
If you are found to be an eligible, highly-qualified candidate, you will be referred to the selecting official for further consideration.
(In some cases, individuals with priority for special consideration must be considered and selected before other candidates.)
Whether or not you are contacted for an interview depends upon the location of the position and the judgment of the selecting official.
Important - If you make any change to your application, you must resubmit it.
If you change your application and do not resubmit it, your changes will not be considered part of your application package, and your previous application will be considered.
All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/618504600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
Thanks to the work of the Federal Aviation Administration (FAA), over the past 50 years, aviation has become central to the way we live and do business, linking people from coast to coast and connecting America to the world. In fact, FAA has created the safest, most reliable, most efficient, and most productive air transportation system in the world.