This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/615786200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
READ ALL INFORMATION FOR INSTRUCTIONS SPECIFIC TO THIS ANNOUNCEMENT.
Serves as a member of the component's systems staff.
Employees in this position plan, design, coordinate, test, operate, troubleshoot and maintain hardware and software systems and servers.
See Responsibilities belowfor duties of the position.
See Conditions below for important information.
10/04/2021 to 10/15/2021
$87,198 - $113,362 per year
GS 12
1 vacancy in the following location:
Yes—as determined by the agency policy.
Occasional travel - You may be expected to travel for this position -- see Conditions of Employment below
No
Permanent
Full-time - Flex-Time / Alternate Work Schedules may be authorized
Competitive
None
No
No
SH11249856
615786200
Federal employees who meet the definition of a "surplus" or "displaced" employee.
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
US Citizens
There is no educational requirement for this position.
Education cannot be used in lieu of Specialized Experience.
Vacancy open to all US Citizens.
Before you apply, review the Biographical Data in your USAJobs Account. USAStaffing uses that information (NOT the information on your resume) to communicate with you.
Incorrect information in your USAJobs Biographical Data means you may not receive important emailed information pertaining to this vacancy announcement. SSA/HR is not responsible if outdated information provided in your USAJobs Account causes you to miss important emailed information.
No matter what information is provided on your resume, HR and USAStaffing can only contact you using the information in your USAJobs Account.
Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. See www.sss.gov.
If you are a federal contractor, do not identify yourself as a federal employee.
Additional selections may be made for this vacancy six months from the closing date of this announcement.
OTHER NOTES:
See QUALIFICATIONS and CONDITIONS for important information pertaining to this position.
See REQUIRED DOCUMENTS to ensure you submit the documents needed to support your claim.
Position is on a full-time, flex-time schedule and may be eligible for an Alternate Work Schedule (AWS).
Position is eligible for telework consideration. Telework may be approved after all conditions for telework have been met.
Position is not authorized to be filled virtually. Selectee will be stationed at SSA Headquarters in Woodlawn, Maryland.
Salary will be set in accordance with locality pay provisions.
Relocation expenses will not be paid.
Successful performance in this position will be assessed during the 1-year probationary period served by all new appointees (e.g., new to SSA and/or new to this series).
This is a moderate risk public trust position. If selected, you may be required to complete a Standard Form 85P, Questionnaire for Public Trust Positions, in order to have the appropriate investigation conducted.
Location of Position:
Office of the Deputy Commissioner for Budget, Finance and Management (DCBFM)
Office of the Deputy Commissioner (ODC)
Systems Support Staff (SSS)
You will be evaluated for this job based on how well you meet the qualifications above.
SEE QUALIFICATIONS TO UNDERSTAND WHAT YOUR RESUME MUST DEMONSTRATE.
Answer all questions and follow instructions. Errors or omissions may affect your evaluation. The questionnaire takes about 15 minutes. Your score will be based on your responses.
If you are among the highest-ranking applicants based on that score, your resume will be compared to your responses, which are designed to capture the required competencies for this position.
To meet Specialized Experience:
Describe duties you perform that meet the Specialized Experience for this position, as well as duties that demonstrate the following Knowledge, Skills and/or Abilities as they pertain to the SpecializedExperience. Since Specialized Experience has a time component, it must be evident that the duties you describe are at the required level for at least 52 weeks.
-- Knowledge of IT principles, concepts, methods, standards and practices
-- Knowledge of hardware and software diagnosis and systems repair and recovery techniques
-- Knowledge of network hardware, software and communication components
-- Knowledge of daily network operation, maintenance and repair methods
-- Ability to diagnose and recover failed systems and network services
-- Knowledge of oral and written communication techniques
-- Knowledge of an electronic ticketing system
**It is not sufficient to make claims in the questionnaire that are not supported in your resume**
Information not specifically stated in your resume cannot be assumed. Information that is copied or restated language from the vacancy announcement or rating criteria will not be considered. If this occurs, you may be found ineligible.
PRIORITY SELECTION:
Qualified CTAP and ICTAP eligibles will receive first consideration IF appropriate supporting documents are provided (see Career Transition Guide AND Required Documents).
Veterans' Preference eligibles will be placed ahead of others in the category for which they are ranked.
Preference-eligibles who demonstrate a compensable service-connected disability of at least 10 percent (AND meet minimum qualifications) will be placed in the Best Qualified category.
See Required Documents for information on how to support these claims.
CATEGORY RATING:
If you meet basic requirements, as evidenced by your resume/transcript/responses to the Questionnaire, you will be placed into one of three categories:
(1) Best Qualified -- Candidates who demonstrate a high level of knowledge, skills and abilities required for this position
(2) Well Qualified -- Candidates who demonstrate a satisfactory level of knowledge, skills and abilities required for this position
(3) Qualified -- Candidates who meet Minimum Qualifications
The highest-ranked applicants will be referred to the hiring manager in category order, beginning with Priority Selections, then Best Qualified. Applicable documents will be forwarded for further review.
Your description of your knowledge, skills and abilities is subject to verification by the selecting official. You may be asked to provide specific examples or documentation or to verify a response by a practical demonstration of your claimed ability.
Preview questions here: https://apply.usastaffing.gov/ViewQuestionnaire/11249856
REQUIREMENTS MAY BE DIFFERENT FROM WHAT YOU SUBMITTED IN THE PAST
DOCUMENTS UPLOADED TO YOUR USAJOBS ACCOUNT MUST BE RECENT.
OUTDATED DOCUMENTS CAN CAUSE YOU TO LOSE CONSIDERATION.
ALL APPLICANTS must submit a resume. SSA employees are encouraged to use SSA-45.
RESUMES are the key means for evaluating your qualifications for this position. If your resume is not current, you should make necessary updates to demonstrate that you qualify for this position.
Creditable experience is work that primarily consists of planning and performing the installation, testing, operation, troubleshooting and maintenance of hardware and software systems.
RESUMES must describe duties you perform as they relate to the IT Competencies and the Specialized Experience required for this position. Include your employer name, number of hours worked per week, full start/stop dates (month/day/year) for each position, your grade and payscale (if your position is or was federal) and a comprehensive description of relevant duties you performed in each position. Dates/grades are critical in verifying specialized experience.
Information that is copied or restated language from the vacancy announcement, rating criteria or KSAs will not be considered. If this occurs, you may be found ineligible.
SEE THE APPLICATION CHECKLIST AT THE END OF THE QUESTIONNAIRE FOR MORE INFORMATION ON RESUME REQUIREMENTS.
If you claim Priority Selection, submit supporting documents indicated below.
NOTE: don't claim CTAP or ICTAP if you voluntarily separated from federal employment (e.g., if you resigned, retired or transferred out) OR you separated at the end of a term or temporary appointment OR you were terminated for performance or conduct reasons OR you have never held a federal position.
CTAP (Career Transition Assistance Plan) - for competitive service employees displaced from SSA.
ICTAP (Interagency Career Transition Assistance Plan) - for competitive service employees displaced from other federal agencies.
CTAP and ICTAP candidates must provide:
-- written notice of eligibility or copy of separation SF-50 (Notice of Personnel Action) and
-- most recent performance rating of at least "fully successful" (Level III) or equivalent
For more information see http://www.opm.gov/rif/employee_guides/career_transition.asp.
VETERAN'S PREFERENCE: If you claim preference, submit DD-214 (member 4 copy ONLY) OR (if still on active duty) an official statement of service from your command.
Document must show Character of Service. Documents must be legible. Preference will be based on documents provided. This may affect your eligibility and/or rating.
To claim 10-point preference based on service-connected disability, submit SF-15 (Application for 10-Point Veterans' Preference) and documents required by SF-15.
For derived preference -- submit SF-15 and documents required by the SF-15.
NOTICE: The Office of Personnel Management has published the end date for Operation Iraqi Freedom (OIF) as August 31, 2010. To receive veteran's preference for service during the Enduring Freedom/Iraqi Freedom era, you must have served for more than 180 days between September 11, 2001 and August 31, 2010 OR be in receipt of a campaign badge or expeditionary medal. See updated CFR language here. Other eligibility for preference (e.g., disability) remains unchanged.
MILITARY SPOUSES -- see https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/military-spouses/. Submit marriage certificate and proof that your spouse is still an active-duty member of the military.
Preference will be granted using ONLY the documents listed above. See Vet Guide for more information.
READ THIS BEFORE YOU APPLY
Applications must be received by 11:59 pm (EST) October 15, 2021 and must include:
-- Responses to questionnaire (see INSTRUCTIONS below)
-- Resume addressing IT Competencies and Specialized Experience
-- SF-50 (federal employees / optional)
Preview questionnaire here: https://apply.usastaffing.gov/ViewQuestionnaire/11249856 Use APPLY link to submit responses.
The questionnaire takes about 15 minutes. Answer all questions and follow instructions. Your score will be based on your responses. Errors or omissions may affect your evaluation.
It is recommended that you use a computer to apply -- applicants using a phone tend to miss important information.
If your resume is not current, you should make necessary updates to demonstrate that you qualify for this position. Be sure you address the IT Competencies, as well as the Specialized Experience required for this position.
Reviewers cannot make assumptions about the work you do or your education; if it isn't clearly stated in your resume, you cannot receive credit for it.
**It is not sufficient to make claims in the questionnaire that are not supported in your resume**
You may email inquiries about the position or the How to Apply process PRIOR TO the closing of the announcement.
If you experience difficulties applying, use the links on the USAJobs website to seek help. If you're still unable to complete your application, submit a USAJobs Help Desk ticket. You must also email JoAnn.Casswell@ssa.gov with the SUBJECT LINE: "SH-11249856 Application Issue" and provide details of the difficulties you're experiencing (with screenshots if applicable). This email must be received before the announcement closes. Technical difficulties reported after the announcement closes cannot be addressed.
You must have a USAJobs account to apply -- if you don't have one you can create one at the beginning of the application process -- creating a USAJobs account will require you to upload a resume -- it's helpful if you have a current resume saved as a word document.
Note that the USAJobs Resume may not include information necessary for this application. Either way, the resume must be uploaded to this announcement at the conclusion of your application. Resumes uploaded ONLY to your USAJobs Account cannot be accessed for review purposes.
INSTRUCTIONS:
1. click Apply -- you will be prompted to log into your USAJobs Account (or create one) -- for username or password help, use the link on the Sign-In page -- this office is unable to assist with log-on issues
2. click Start Application
3. at Select Resume add your recently saved resume OR choose one that was already uploaded to your USAJobs Account - you cannot skip this step
4. click Save and Continue
5. at Select Documents upload additional supporting documents (see Required Documents) by clicking "Add Document" and following the prompts -- once completed click Save and Continue
6. follow the prompts until you reach Continue to Agency Site - clicking this link will allow you to answer the online questionnaire
7. after you complete the questionnaire, choose a Document Type (e.g., resume) and copy the document from your USAJobs Account to this vacancy announcement -- if you skip this step, IVOL will show 'no documents submitted' and you will not be eligible for this vacancy
8. click Submit My Answers at the end of the process
9. 'view and print' your answers (optional, but recommended)
HINT: name your documents appropriately to ensure that you upload the intended document. Additionally, it's helpful if you choose the appropriate document type to upload your document to.
If you use assistive software or an adaptive device, email joann.casswell@ssa.gov before the announcement closes.
Due to security procedures, we cannot accept applications submitted via email, fax or standard mail. All applicants must use the online application process.
Notice Concerning Materially False, Fictitious or Fraudulent Statements -- Anything you claim in the occupational questionnaire or in your resume is subject to verification. By completing the electronic application process, you are certifying that any statements you make are true, complete and correct to the best of your knowledge and belief and are made in good faith. Materially false, fictitious or fraudulent statements or representations are subject to disciplinary action.
Before you apply, review the Biographical Data in your USAJobs Account. USAStaffing uses that information (NOT the information on your resume) to communicate with you.
Incorrect information in your USAJobs Biographical Data means you may not receive important emailed information pertaining to this vacancy announcement. SSA/HR is not responsible if outdated information provided in your USAJobs Account causes you to miss important emailed information.
No matter what information is provided on your resume, HR and USAStaffing can only contact you using the information in your USAJobs Account.
If you applied correctly and provided a valid email address in your Biographical Information, you will receive an Acknowledgement of Occupational Questionnaire. This is not an indication that your application is complete. Follow the instructions in the "How to Apply" and "Required Documents" sections to ensure that you submit a complete application.
It is recommended that you "View/Print My Answers" at the conclusion of the online questionnaire to ensure that you have answered every question AND to confirm that you've submitted all required documents.
Applicants are responsible for verifying that applications are complete and that documents have been properly submitted.
After all applications have been evaluated, a Best Qualified List will be issued and you will be notified by email of the status of your application (e.g., best qualified and referred to the selecting official; qualified but not referred; or ineligible).
INTERVIEWS may or may not be conducted, but if an interview is desired, it will be scheduled by the hiring office and a representative from that office will contact you directly.
HR will not have information pertaining to the scheduling or outcome of interviews.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account (select Application Status then More Information) to see if any updates are available).
Status updates will not be available from this office during the interview/selection process, which could take from several weeks up to 90 days.
After the selection process has been completed, final notices will be emailed to those applicants who were referred to the selecting official. Applicants who were not referred will not receive a final notice.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/615786200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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