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    The Advanced Medical Support Assistants within the Mental Health/Psychiatry service line, will serve the outpatient Mental Health Clinic via administrative and clerical tasks assigned by the MHC and CBOC Directors. Will respond to a variety of inquiries ranging from routine to complex, and you will assist individuals with scheduling, rescheduling and canceling appointments. At times, you will speak with highly emotional individuals which can result in difficult and stressful situations.

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    Duties of the Advanced Medical Support Assistant are to include, but not limited to:

    Demonstrates Courtesy and Professionalism. Shows courtesy, respect, and a positive attitude toward patients, co-workers, and the public. Provides front-line assistance to customers with questions or concerns. Demonstrates ability to collaborate, communicate, set priorities, and organize work in order to meet deadlines and to ensure compliance with established processes, policies, and regulations.

    Identifies Customers' Concerns. Applies discernment and sensitivity when performing tasks required to resolve issues accurately and timely. Facilitates any necessary follow-up so as to ensure satisfactory resolution. Communicates tactfully and effectively, both orally and in writing, in order to meet program objectives. Demonstrates advanced knowledge of technical health care processes as they relate to patients' access to care.

    Advanced Clinical Support. Demonstrates advanced knowledge of managing a clinic and in particular, independently utilizes various reference sources. Makes decisions and empowers the team to collaborate in order to resolve problems within a complex systems environment. Demonstrates advanced knowledge of policies and procedures associated with operational activities that affect patient flow, patient care, and the revenue process.

    Operates Computerized Programs. Utilizes computerized programs and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats. Utilizes such programs and databases to make appointments in a clinical setting. Maintains patient confidentiality with written and verbal information, per HIPAA requirements. This may include preparing reports in various formats and presenting data to various organizational levels.

    Applies Knowledge of Medical Terminology. In the particular clinical service area supported, demonstrates advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians in order to be able to communicate effectively with both professional and non-professional employees in a variety of occupations and at various levels of responsibility.

    Works Independently. Works in a proficient and self-directed manner in order to accomplish a wide variety of tasks, to include setting priorities and coordinating work.

    Employee Education. Complies with Employee Education requirements by completing mandatory annual assignments through the TMS and complies with any other training or education requirements as determined by the supervisor.

    Taking meeting minutes, completing reviews and data entry, scheduling, and administrative tasks related to hiring and retiring employees.

    Work Schedule: 20 hours per week, Monday-Friday, Day shift, no weekends/holidays (exact hours negotiable)
    Compressed/Flexible:not available
    Telework: not available
    Virtual: This is not a virtual position.
    Relocation/Recruitment Incentives: Not authorized
    Permanent Change of Station (PCS): not authorized
    PCS Appraised Value Offer (AVO): not authorized
    Financial Disclosure Report: Not required

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/608732300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.