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    Care in the Community (CitC). The local VA Community Care department is the 'clinic' that coordinates all patient services for Veterans outside the VA Healthcare System.

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    This is a term appointment not to exceed 2 years. Term appointments are non-status, non-permanent appointments of limited duration of more than 1 year, but not more than 4 years and are subject to a 1 year trial period. Should the need warrant, term appointments may be extended without further competition up to a maximum of the 4 year limitation. The appointment to a term position does not confer eligibility for promotion, reassignment, or transfer to other positions or the ability to be non-competitively converted to permanent employment.

    Advanced Medical Support Assistant (AMSA) at VA Northern Indiana Health Care System in the Care in the Community which is a department within Patient Care Service. The AMSA position is a foundational role within the Care in the Community. Patient care is delivered in a team based model. Important interfaces and collaborations also occur with the larger health care system providers in VA and non VA specialists, hospitals, diagnostic and treating facilities, and community based programs. This position is responsible for generating authorizations utilizing Fee Basis Claims System (FBCS), scheduling appointments and obtaining visit reports post appointment for clinic of Jurisdiction Care in the Community at VANIHCS, and for making eligibility determinations for the various programs in CITC.

    The Advanced Medical Support Assistant (AMSA) in VA CITC works collaboratively in an interdisciplinary coordinated care delivery model. The AMSA coordinates with other team members to review utilization and timelines by using various reports. They develop/maintain effective and efficient communications with the patient, team members, external agencies and physicians. They will monitor and set guidelines designed to facilitate the effective treatment of Veterans seeking healthcare. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.).

    Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

    Work Schedule: Monday - Friday 0800 - 1630. Subject to change based upon the needs of the Agency.
    Financial Disclosure Report: Not required

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/605861900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.