This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/589986300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.
01/21/2021 to 02/03/2021
$39,109 - $50,844 per year
GS 5
2 vacancies in the following location:
Yes—as determined by the agency policy.
Occasional travel - 1 to 5 Travel nights per month
No
Permanent
Full-Time
Competitive
11
No
No
21-11008733C-TAX-0501-5
589986300
Open to IRS Career/Career-Conditional employees US Citizens/Nationals
WHAT IS THE TAXPAYER ADVOCATE SERVICEDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
WHAT DOES A CASE ADVOCATE DO? In the Taxpayer Advocate Service (TAS), Case Advocates help taxpayers resolve problems with the IRS and recommend changes to prevent future problems.
As a Case Advocate you will:
Two (2) Positions are located in Deputy National Taxpayer Advocate, DEDCA, Area 6, 230 S. Dearborn Street, Chicago, IL (IL0236)
STANDARD POSITION DESCRIPTIONS (SPD):PD98221
Visit the IRS SPD Library to access the position descriptions.
Conditions of Employment:
We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled
- Relocation Expenses: NO
- This is a bargaining unit position.
- We offer opportunities for telework.
- We offer opportunities for flexible work schedules.
- A 1-year probationary period is required.
- Must successfully complete a background investigation including an FBI criminal history record check (fingerprint check).
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having
to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Obtain and use a Government-issued charge card for business-related travel.
- Undergo an income tax verification and review of prior performance/conduct.
- Tour of Duty: Monday - Friday 8 a.m. - 4:30 p.m.
- Must meet IRS telework eligibility requirements
- Travel may be required for training
OTHER INFORMATION:
You must meet the following requirements by the closing date of this announcement:
GS-05 LEVEL: You must have 3 years of general experience, 1 year of which was experience at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service. General experience for this position includes: experience that demonstrates the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; communicate effectively orally and in writing. Such experience may have been gained in government, business or industry, investigative work, banking, law, accounting, or other work appropriate to the position to be filled. OR
You may substitute education for general experience as follows: Four (4) year course of study leading to a bachelor's degree.
You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.
- The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis.- To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
-Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis.
- To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
For more information on qualifications please refer to OPM's Qualifications Standards.
This job does not have an education qualification requirement.
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.
Rating: Your application will be evaluated on the competencies of the position to be filled per the IRS Merit Promotion Plan in the following areas: Case Advocacy Techniques, Conflict Management, Customer Service, Decision Making, Interpersonal Skills, Oral Communication, Problem Solving, Self-Management, and Stress Tolerance and Flexibility
Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/
Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.
Referral: You will be assigned to one of three quality groups. Each group represents a quality level (i.e., Superior/Best Qualified, Highly Qualified, Qualified). Candidates will be considered in quality group order. If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.
A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips
CAREER TRANSITION ASSISTANCE PLAN (CTAP) or INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION If you are a displaced or surplus Treasury employee, click CTAP/ICTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.
IRS Reassignment Preference Program (RPP)
You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.
PERFORMANCE APPRAISAL/AWARDS
Submit a copy of your most recent, completed annual performance appraisal or equivalent evaluation from a supervisor, which includes a narrative describing your overall performance for a period of time (generally 12 months). If it is not dated within the last 12 months or if you have not received a performance appraisal, please explain why in your application.
EDUCATION DOCUMENTATION
If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time, but you must provide an SF-50 documenting you held this job series. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.
CURRENT AND FORMER FEDERAL EMPLOYEES Documentation Relating to Your Federal Employment
Submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The position occupied block on the SF-50 should show a 1 and your tenure block should show a 1 or 2.) Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.
If you are currently on a Veterans Recruitment Appointment (VRA), submit a copy of an SF-50 showing proof of eligibility. Also, you must submit a copy of your DD214 or other documentation showing dates of service and type of discharge and any other applicable documents such as SF-15, VA letter, etc.
VETERANS EMPLOYMENT OPPORTUNITIES ACT (VEOA) DOCUMENTATION
If you are applying under the Veterans Employment Opportunities Act (VEOA), you must submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. Ten-point preference eligibles must also submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the SF-15 form.
SPECIAL HIRING AUTHORITIES DOCUMENTATION
If you are applying under a special hiring authority, submit a copy of your proof of eligibility.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html. We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Roslyn Evans-Jones at Roslyn.F.Evans-Jones@irs.gov if you require this for any part of the application and hiring process.
Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status." For a more detailed update of your application status, you may click on "more information." Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.
Our comprehensive benefits are very generous. Our benefits package includes:
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/589986300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
WHY IS THE IRS A GREAT PLACE TO WORK? As an IRS employee, you will feel proud knowing you helped make America stronger while working at one of the world's biggest financial institutions. You will be part of an organization that collects over $2 trillion in revenue and processes over 200 million tax returns annually. We are proud of how we apply the tax law with integrity and fairness to all. The IRS hires talented and dedicated individuals from many backgrounds, including accounting, business, finance, law enforcement and information technology. You will be challenged & supported on a daily basis. Whether you are just starting out or looking for a new opportunity, consider an IRS career.
The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.