This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/519594800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
This position is located at the Navy Gateway Inns & Suites operation at Joint Base Pearl Harbor Hickam. The purpose of this position is to supervise and assist the housekeeping department and oversee all housekeeping operations to include custodial services and laundry operations.
Learn more about this agency12/14/2018 to 12/27/2018
$32,599 - $38,129 per year
NS 2
1 vacancy in the following location:
To apply for this job, you must live within a 50 mile radius of one of these locations.
No
Not required
NoNot applicable
Permanent
Full-Time
Competitive
02
No
No
19049-NGIS
519594800
Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times.
Must possess a welcoming manner and positive attitude, demonstrate effective communication skills, professionally interact with guests, answering guest questions concerning hotel facilities, and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary.
Utilizes the Property Management System (PMS) for the preparation of the daily housekeeping report and to schedule housekeepers to ensure all program commitments are met.
Conducts daily inspections of rooms, housekeeping carts, common areas, laundry facilities, and maintains written documentation of these inspections.
Conducts training on proper work methods and safety procedures. Fully implements all safety, fire prevention, MSDS, and environmental /industrial hygiene requirements.
Coordinates with front desk and maintenance personnel to ensure rooms are clean and ready for occupancy. This includes preparing work requests to the maintenance department.
The incumbent is responsible for the security of all items in the storeroom and/or assigned storage areas. Determines and places orders for cleaning supplies, in-room amenities, and other materials or equipment needed by the housekeeping staff and ensures items are available when required.
Ensures equipment is properly maintained, stored, and accounted for. Issues amenities, supplies and linen to the housekeepers and performs a monthly/quarterly inventory, as required.
Investigates and prepares reports for staff mishaps/accidents. Forwards completed package to the immediate supervisor in a timely manner.
Evaluates performance, recommends awards and/or corrective/disciplinary actions. Ensures all leave requests are in writing and approves/disapproves in a timely manner. Interview and recommend applicants for selection or promotion .
Handles guest and/or staff suggestions and complaints, resolves problems in a tactful and diplomatic manner, refers difficult and/or unusual situations to management.
Must perform duties of housekeepers, custodial workers, laundry workers, and/or their respective leaders on an "as needed" basis to cover for staff shortages or other unanticipated occurrences.
Performs other related duties as assigned.
The incumbent is required to do considerable standing, bending, walking, pushing, pulling, climbing, and a variety of repetitive motions.
Must have ability to perform moderately strenuous physical labor as unassisted lifting, moving and carrying of supplies and equipment weighing up to 45 pounds is required.
May be required to climb/descend stairs and properly placed stepladders.
This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.
This position is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours.
The staff member may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements.
This position is subject to a favorable National Agency Check (NAC).
In order to verify fitness for duty, a complete physical examination may be required.
The incumbent is expected to meet the requirements of a Certified Hospitality Supervisor (CHS) within six months of employment and all requirements for housekeeping, custodial services, and/or laundry operations as outlined in the Lodging Career Path Guide.
Requires one year of work experience that demonstrates knowledge of basic principles, concepts, standards, regulations and administration related to housekeeping and/or custodial and laundry operations.
Professional knowledge of the lodging organization, administration, policies /procedures, and supervisory practices in conducting day-to-day operations.
Must be skilled in the use of a personal computer and various software programs, including knowledge of the property management system.
Must possess basic math and reading skills.
Must be able to communicate clearly and effectively both verbally and in writing in English.
Ability to establish and maintain effective communication and relationship with others.
Must be able to communicate clearly and effectively in English both verbally and in writing.
Must meet Federal employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
A selection may be made from the resumes/applications received at the first cut-off date. Some positions have special requirements. Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable). Selectee may be required to complete a one (1) year probationary period. Salary is commensurate with experience and/or education.
Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the Human Resources Manager at 422-3784. The decision on granting reasonable accommodation will be on a case by case basis.
Military Spousal Preference (MSP): 1. The MSP Certification Form must be completed and attached to application at time of submission. 2. Military Spousal Preference applies to all positions in pay bands NF 1-3, CY positions, and equivalent Crafts and Trades position for which qualified.
Veterans Preference (VET): You must request for preference at the time you submit your application and attach a copy of your DD214 member page four to certify eligibility.
All required documents submitted for this position must indicate the announcement number, position title and full name of the applicant on each document.
Condition of employment: selectee will be required to participate in the Direct Deposit/Electronic Funds Transfer within the first 30 days of employment. This is the DoD standard methods of payment of personnel.
All positions require a satisfactory completion of a National Agency Check (NAC) or equivalent background check.
We are an E-Verify participant.
You will be evaluated for this job based on how well you meet the qualifications above.
Using the qualifications of the positions, a predetermined Ranking and Rating Criteria of knowledge, skills and abilities will be used for each application. Applicants who do not meet the qualifications required will not be interviewed and interviews may be limited to best qualified applicants.
Management reserves the right to consider and make additional hiring selections, for this specific position, from the certified list of eligible candidates within 90 days of the closing date of this job announcement.
Proof of Education (transcripts if qualifying based on education)
If claiming Veteran’s Preference Page 4 of DD 214 is required, showing reason for discharge and re-entry codes
Military Spousal Preference (MSP) Form and Military Orders Including Page 2.
Last Personnel Action Report (PAR) or SF-50, if applicable
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin the process, click on the Apply Online button to create an account or log in to your existing USAJOBS account.
Your application will be reviewed after the closing date of the announcement in which you have applied. The recruitment process takes an average of 2-3 weeks from closing date. Applicants who do not meet the above requirements or do not submit all required forms may not be considered. Due to the volume of applications received, Due to the volume of applications received, applicants may not be notified of non-selection. Management also reserves the right to cancel the vacancy announcement at any time during the recruitment process.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/519594800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
Command Navy Region Hawaii (CNRH) offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms. CNRH provides competitive salaries, comprehensive benefits, and extensive professional development and training. The mission of the Fleet and Family Readiness (FFR) Programs is to maximize the physical, emotional and social development of the fleet, fighter and family. FFR enables a ready Navy force through its Fleet Readiness, Family Readiness, and Housing Programs. We provide direct and support services to all non-appropriated fund (NAF) employees who work for Morale, Welfare and Recreation (MWR), Navy Gateway Inns & Suites (NGIS), Navy Getaways throughout the FFR Program; and Military and Family Support Center (MFSC).