This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/518916700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
This position is located in the Naval Support Activity, Regional Support Services Program, Morale, Welfare and Recreation (MWR) Department, Community Programs. The purpose of this position is to provide a variety of duties in support of the recreation and/or internet facilities serves as “duty manager” as assigned.
Learn more about this agency12/07/2018 to 12/21/2018
$11 - $11 per hour
NF 2
1 vacancy in the following location:
No
Not required
No
Permanent
Full-Time
Competitive
02
No
No
VA-19-17054
518916700
The purpose of this position is to provide a variety of duties in support of the recreation and/or internet facilities serves as “duty manager” as assigned. Serves as duty manager to ensure the facility is functioning in a smooth, safe and efficient manger. This includes serving as point of contact to assigned subordinate staff, assuring tasks are in process/complete, providing necessary supplies and resolving minor problems and complaints of the employees. May make recommendations to the supervisor in regards to work performance of assigned staff. Upon arrival, the incumbent checks the work schedule, taking note of on-call personnel for emergency needs. Ensures the facility is open and/closed at the posted time an in a state of cleanliness both inside and out. Reviews the schedule of events and ensures the facility is prepared prior to the scheduled start time. Responsible for issuing, receiving and controlling cash receipts and change funds under custody. Upon end of shift or closing, rings out cash register. Assures the Daily Activity Report (DAR) is completed and certifies cash count of receipts and change funds turned in by individual cashiers. Determines cash shortages or overages. Completes the deposit form in accordance with local procedures. Ensures all keys are turned into the local box and/or cashier bag. Circulates among patrons to maintain order, warns patrons of disorderly behavior and attempts to resolve problems in a tactful, diplomatic manner. May be required to tactfully remove disruptive patrons from the facility. Upon closure of the facility, completes fire and safety checks, secures all doors, windows, storerooms, etc. Notifies the “trouble desk” of the Public Works Department (CWPD) of any emergencies that may occur. Prepares and submits daily report of night operations. This includes equipment breakdown or repairs, leaks, personnel/staffing problems related to works situation and any other information that may affect the operation of the facility and/or management decisions. Assists the Recreation Specialist in the administration of programs and services of the assigned recreation, internet, and/or single sailor facility or program, to ensure it functions in a smooth, safe and effective manner. The recreation facility may include the following: General or single sailor recreation area(s), movie room or theater, TV area, music room, video games and/or internet, billiards, ping pong tables, vending areas and/or food and beverage, Liberty/Single Sailor program, and fitness area. This position may be assigned all or some of the following duties as assigned: Greets patrons, answering questions by phone or in person, issuing games and equipment, preparing reports, collecting fees, and maintaining operations in accordance with rules/regulations of the recreation facility. Operates cash register, makes change and prepares the Daily Activity Report (DAR), turning in all money at the end of shift. Registers and process new computer center users on basic procedures and system operation to new customers. Diagnoses and logs minor common systems hardware, software and user problems. Recommends or performs minor remedial actions to correct problems based on direction from contractor and a basic knowledge of system operations. Refers major or complex hardware problems to contractor for diagnosis a correction. Circulates among patrons to assure service is satisfactory to promote good patron relationships and to enhance the image of the facility. Provides information and general instructions concerning use of equipment and facility. Receives and resolves customer complaints, reporting any problem areas/issues beyond normal operating procedures to the supervisor. Informs patrons of the nightly movies, television specials, upcoming Liberty programs and events, and other entertainment scheduled in the recreation facility. Shows and monitors as scheduled or as requested during open time frames. Assists with program promotions, scheduling, set-up/breakdown and implementation of special events, trips and tours. Visits barracks, ships, workspaces and other populated areas to promote current events and activities. Assists with local and distant day and overnight trips, completing required follow-up evaluation upon return. Maintains basic security of the recreation facility, including enforcing tobacco and alcohol restrictions. Checks facility for security, via facility walk-throughs and monitoring security camera system. Reports fire or fire hazards to proper authorities. Maintains key control of all recreation facility keys. Performs general housekeeping duties. May make minor repairs to facilities and equipment. Reports any maintenance problems, material deficiencies and unsafe conditions or discrepancies that cannot be repaired in-house. Perform other related duties as assigned. May be assigned to other facilities/program areas as needed to cover peak times, assist with special events, or cover staff shortages.
Specialized experience must demonstrate the following:
Knowledge required by the position
Must be familiar with the general and specific uses of computer software for programs as assigned (i.e., Internet, e-mail, games, word processing, etc.), video projector systems and equipment related to the recreation facility to advise patrons in the proper use of equipment and facilities. Must have the ability to understand and carry out basic verbal and written instructions. Knowledge of basic arithmetic to perform inventory accountability, compute charges, make change accurately and prepare reports. Knowledge of Basic English grammar for preparation of records and reports. Must possess strong leadership and communication skills to effectively exercise control over a large group of people, market the program and motivate eligible patrons. A minimum of two years work related experience is strongly preferred.
Supervisory Controls
Incumbent performs duties under the direct supervision of the Recreation Specialist, who assigns work in general terms, approves leave and evaluates performance. Work is reviewed in terms of quality, efficiency, expediency, and adherence to established standards and procedures. Routine assignments are performed independently. Guidance and assistance are available for unusual problems or unprecedented situations.
Guidelines
Guidelines include BURPERS Instruction 1710.11C, BURPERS, MWR, and command regulation and policy, verbal instructions, MWR and Recreation Division Standard Operating Procedures (SOPs) and various safety guidelines. Regulatory policies and procedures in carrying out assignments are available.
Complexity/Scope and Effect
The work involves a variety of social and recreational programs, which directly contribute to the military member’s positive morale and well-being, by promoting a positive, healthy outlet and wholesome use of leisure time. Through continual monitoring of activities in the recreation facility, it ensures the safety and satisfaction of patrons, without diminishing the enjoyment of the facility.
Personal Contacts/Purpose
Contacts may be with the supervisor, co-workers and , active duty for the purpose of obtaining and exchanging information, to assist in the planning of activities.
Physical Demands/Work Environment
Work is performed inside and outside the recreation facility. Considerable sitting, standing, bending, crouching, walking, pushing and pulling is required. Unassisted lifting, moving and carrying of supplies, equipment and other program items weighing up to 45 pounds is required to set up exhibits, organizing space or setting up booths for festivals. Outdoor activities are year round with exposure to a variety of weather elements.
Shipboard visits to distribute materials and subject to the safety and security requirements of the vessel. Work on military installations is subject to the security requirements of the installation.
Special Requirements
Must possess and maintain a valid state driver’s license, as travel will be required. This position is subject to an irregular tour of duty, which may include nights, weekends and holidays. Employment is conditional on the successful completion of a National Agency Check or equivalent background check(s) upon selection and periodically thereafter.
You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
As part of the application process, you must complete and submit an occupational questionnaire.
Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.
We utilize E-Verify to confirm selectee’s eligibility to work in the United States.
Salary is dependent on experience and/or education.
For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.
The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to nsapplications@nhr-ma.com to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.
This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
USAJobs Resume
Proof of education (transcripts/copy of degree/high school diploma), if applicable to position requirements.
If claiming Veteran’s Preference, a legible copy of DD-214 (page 4) as well as any other supporting documentation (disability, proof of service, SF-15, etc). is required.
If claiming Military Spouse Preference, a copy of sponsor's orders is required for NF-03 and below or equivalent.
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) Priority consideration, submit a copy of the notice of separation.
If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin the process, click on the Apply Online button to create an account or log in to your existing USAJOBS account.
Please see the "REQUIRED DOCUMENTS" section and review the applicant checklist link to determine if there are other documents you are required to submit. You must submit all required documentation or you will not be considered for the position.
All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 5-10 weeks after the announcement closing date. Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an inaccurate email address or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/518916700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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