This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/518280500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
The Advanced MSA will work with the Lead MSA in setting priorities and deadlines, providing input in problem solving on operational issues or procedures, all incoming calls directed to the Call Center will be screened by the Advanced MSA to determine whether those calls can be appropriately handled by the agent or if they need to be directed to other team members thus improving responsiveness to Veterans questions/concerns reducing the overall cost of care by controlling the use of resources.
Learn more about this agency12/03/2018 to 01/08/2019
$42,127 - $54,760 per year
GS 6
6 vacancies in the following location:
No
Not required
No
Permanent
Multiple Schedules
Excepted
6
No
No
CBFF-10367375-19-SSC
518280500
The Advanced MSA Call Center Agent will review the clinics appointment schedule to ensure that clinic utilization is optimized and effectively supports the needs of the clinics as well as the needs of the veterans. Develop and maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies. This position includes, but is not limited to, work that requires a practical knowledge of computerized data entry and information processing systems, setting priorities and deadlines, participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; evaluating patient information and clinic schedule lists to determine whether a patient is vested; educating providers about shared patients who may be receiving care at multiple VAs or in the community, the medical facility's organization and services rules and regulations governing eligibility and treatment, practical knowledge of the standard procedures, medical records, medical terminology, security of sensitive electronic files, process improvement, and customer service. The incumbent is responsible for all duties required in the coordination of patient care, performing a full range of duties related to scheduling, handling operator calls, refilling medications and communicating with medical staff on behalf of the patient. Contacts are with physicians and clinical staff, subordinates, other supervisors, Veteran patients and their families, service organizations and administrative personnel. Communication skills must be well above average, since frequent dealings are with professional staff who are not familiar with administrative details.
Work Schedule: Full-time schedule: Thurs -Mon 08:00am - 4:30pm; Monday - Friday 08:00am - 4:30pm; Tues - Sat 4:00pm - 12:30am or Sun - Thurs 4:00pm - 12:30am; Part-time schedule: Mon- Fri 08:30am - 12:30pm
Financial Disclosure Report: Not required
This is an open continuous announcement: The first cutoff date will be 15 business days after the opening of this announcement. Additional referrals will be considered within 15 days, depending on the number of qualified candidates or until vacant positions are filled.
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
This job opportunity announcement may be used to fill additional vacancies.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
If you are unable to apply online view the following link for information regarding an Alternate Application.
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
To apply for this position, you must provide a complete Application Package which includes:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 03/04/2019 to receive consideration.
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/518280500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
OUR MISSION: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
This position is located in the Health Administration Service (HAS), Health Information Management (HIM) section at the Los Angles VA Medical Center. The incumbent serves as an Advanced Medical Support Assistant (AMSA) in the Call Center/HAS Service. S/he works at a teaching hospital affiliated with the University of California, Los Angeles (UCLA) Medical Center and Cedars Sinai Medical Center at the U.S. Department of Veterans Affairs (VA) Greater Los Angeles Healthcare System, Los Angeles, CA. The incumbent will work primarily in the Call Center Section, but is required to work at the other location/divisions upon request.