This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/513477600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
WHAT IS THE WAGE & INVESTMENT DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments.
See Other Information for Locations.
Learn more about this agency10/11/2018 to 10/24/2018
$51,186 - $73,279 per year
IR 08 - 09
2 vacancies in the following location:
No
Not required
No
Permanent - LDP Cadre - Temp NTE 1 Year, May be extended up to 5 Years, Employees maintain current work status
Full-Time
Competitive
08
Yes
No
19CW6-WIM0040-0962-8-9-CN
513477600
IRS Employees on Career/Career Conditional Appointments.
WHAT IS THE LEAD DEVELOPMENT PROGRAM (LDP)? The Lead Development Program offers well qualified individuals the opportunity to receive structured professional leadership development and experience. During the 5 year training and development program, all candidates will participate in a pre-classroom orientation, complete ELMS and other online courses, complete Career Learning Plans, and attend leadership-training classes (on-line virtual and/or face-to-face budget permitting) and participate in a variety of developmental assignments. In addition, candidates will be assigned a mentor and receive one two week shadow assignment and a 60-day minimum developmental acting assignment. This acting assignment may result in a temporary promotion. No further competition will be needed for any temporary promotions to a Frontline Manager position if more than 120 days for those selected under this LDP announcement. While on an acting assignment, you may advise/counsel employees, complete performance appraisals, control workload flow, set goals timelines and completion schedules.
Current LDP participants and former LDP candidates who have completed LDP will not be eligible to apply.
As a Contact Representative Management Trainee (Leadership Development Program) Candidate you will:
While on Acting Assignments you may:
Performs a variety of developmental assignments and managerial duties. He/she participates in classroom training courses, on-the-job training, shadow assignments, and supervisory activities in the organization to which assigned in order to acquire and develop knowledge and skill in a variety of frontline managerial activities including, but not limited to:
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov
BILINGUAL POSITIONS ONLY: This is a bilingual position. Applicants will be required to demonstrate proficiency in Spanish.You must be able to speak, read and write the selected language in order to be considered proficient in that language. If you indicate language proficiency, you may be tested at some point in the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate proficiency, you will not be qualified for these positions.
You must meet the following requirements by the closing date of this announcement.
BASIC REQUIREMENTS (LEADERSHIP DEVELOPMENT PROGRAM): To be minimally eligible/qualified for the readiness program you must have at least a fully successful or higher on your current annual performance appraisal and at least one year of specialized experience in your current position and/or position previously held on a temporary or permanent basis which must be equivalent to the next lower level payband in the normal line of progression for a frontline manager position.
-The experience may have been gained in either the public or private sector. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
A developmental assignment involving a temporary promotion will require the candidate to meet the specific qualifications for that position. To be qualified for a temporary development assignment (promotion) to a Frontline Manager position, while in the readiness program, your experience should be sufficient to demonstrate:
Positions located in Austin Accounts Management Operations at Customer Service Building, 1821 Directors Blvd., Austin, TX
POSITION DESCRIPTIONS IR-08 97431, IR-09 97401A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspx
CONDITIONS OF EMPLOYMENT:
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants determined eligible and qualified will be rated and ranked based on their quality and extent of their experience, education, training, performance, and awards as follow:
A complete application includes 1. A resume, 2. Vacancy question responses and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this training position (or may not receive the special consideration for which you may be eligible).
All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) http://www.jobs.irs.gov/downloads/CoverLetterTips.pdf
To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view resume tips http://www.jobs.irs.gov/downloads/ResumeTips.pdf
Your performance appraisal must have a fully successful or higher overall rating.
PERFORMANCE APPRAISAL/AWARDS
Submit a copy of your most recent completed performance appraisal.
IRS employees: if a revalidated appraisal is used for this program, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html. We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact phuong.h.crawford@irs.gov if you require this for any part of the application and hiring process.
If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.
You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/513477600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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