This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/508001800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
The Mission of the Business and Support Services Division (MR) is “Investing in Marines for duty, home and self.” We provide policy and resources to support commanders in executing business services and programs aboard Marine Corps installations worldwide, as well as back-office support to the Marine and Family Division and Marine Corps Community Services (MCCS). MCCS is a comprehensive set of programs that support and enhance the operational readiness, war fighting capabilities, and life quality of Marines, their families, retirees and civilians. MCCS delivers goods and services, including management of retail operations, at over 2,250 facilities with a staff of more than 12,000 employees worldwide.
To help fulfill our vision, to be “the iconic business force of the armed forces,” we are seeking an experienced, very innovative, creative, and energetic professional to support our process teams (Accounts Payable (“AP”), Payroll, Revenue Accounting (“AR”) or General Ledger (“GL”)) with service level establishment and management within a new Finance & Accounting Shared Services Center (SSC) operation.
This position, reporting to the Continuous Improvement Manager, will be permanently located in Kansas City, Missouri and will be instrumental in the establishment of Service Level Management & Reporting within a new Finance & Accounting SSC. The job location will be in Kansas City, MO with frequent travel to Quantico, VA and other Marine Corps Installations during the transition phases and as business conditions require.
08/14/2018 to 08/28/2018
$50,000 - $65,000 per year
NF 04
1 vacancy in the following location:
Permanent
Full-Time
NA
No
33368
508001800
Serves as the Service Level Management & Reporting Specialist and is responsible for development and management of Service Level Metrics and Governance Parameters. Performs analysis of actual performance with pre-defined expectations. Determines the appropriate corrective actions for unmet Service Levels and coordinates with cross-functional teams to monitor and confirm desired results of corrective actions.
Establishes Service Level Metrics across the SSC and then works to ensure all Process Areas and any Memorandum of Agreement (MOA) is appropriate and supports the achievement of the agreed Service Level Targets. Establishes enterprise-wide organizational buy-in for the structure of Service Level Metrics.
Monitors and manages the quality of service for the SSC’s Key Performance Indicators (KPIs). Creates templates and tools for Service Level Management (SLM) processes, and coordinates with the Process Areas to collect Service Level Metric data. Serves as the single Point of Contact in the SSC organization for Service Level Performance, driving and enabling the organization in order to achieve stability, reliability, and performance.
Oversees service quality, coordinating the activities required to meet the SSC’s standards on service level, customer satisfaction, process improvement, and documentation and knowledge management from an internal and external standpoint, and is responsible for the ultimate results and continuous improvement in these areas. Prepares monthly Service Level Reports and provides relevant data for managing MOA expectations, proactively reviewing MOA service level snapshots for any potential breaches. Notifies the process teams or leadership to take preventative actions.
Provides business intelligence analysis & reporting including analytics, data mining, process mining, complex event processing, benchmarking, and predictive and prescriptive analytics. Performs data analysis of operational processes providing both a tactical and strategic perspective of business functions. Completes other miscellaneous business reporting. Ensures proper criteria, directives, and business quality management principles are being applied into the SSC and are in accordance with SSC’s established methodology. Conducts an annual customer satisfaction survey and an analysis of the response. Sets expectations regarding the quality of service levels as it relates to measurable performance.
This is a white-collar position where occasional lifting up to 20 lbs. may be required.
May travel to complete work assignments, and conduct or attend conferences and meetings. May work a fluctuating work schedule to complete work assignments outside of the typical work week and work hours. Performs other duties as assigned.
EVALUATIONS:
Bachelor’s Degree in Accounting, Finance, Statistics, Business Management or Management Information Systems (Master’s Degree preferred) with four years of related and relevant work experience OR an appropriate combination of education and experience that demonstrates possession of the knowledge and skill equivalent to that gained in the above; OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above.
Strong knowledge of financial data gathering and metrics tracking and reporting, and financial systems / processes, controls, and ability to translate into measurable Service Levels. Experience working across multiple levels (including executive level), functions and regions; able to partner, lead and influence others without having a direct reporting relationship. Prior experience working in an environment comprising both military and civilian elements highly desired. Knowledge of DoD Instructions and Marine Corps policies, procedures, rules and regulations is a plus.
Deep understanding of end-to-end AP, Payroll, AR or GL processes and associated technology platforms, along with significant Business Intelligence and statistical analysis & reporting including analytics, data mining, process mining, complex event processing, benchmarking, and predictive and prescriptive analytics. Experience with the collection, analysis, and interpretation of data, as well as the effective communication and presentation of results relying on data. In this role, statistics is central to the type of quantitative reasoning required for supporting important decisions in business. Performs statistical analysis of operational processes providing both a tactical and strategic perspective of business function. High degree of skill in analytical reasoning and the ability to apply that skill in the identification, analysis, and conceptualization of problems. Able to clearly communicate information to key stakeholders (including executive level) both written and orally. Demonstrated success in working effectively in a team environment and in building collaborative relationships with peers and with other stakeholders. Strong accounting, finance and or statistical background and systems orientation (such as Computron, Oracle EBS, etc.). Comfortable working in a fast-paced, high-energy environment. Experience creating dashboards and working with reporting tools (such as Tableau). Experience with benchmarking and benchmarking methodology and tools (e.g. Spotfire, APQC). A high degree of proficiency in Microsoft Office suite, especially Excel and Visio.
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.
You will be evaluated for this job based on how well you meet the qualifications above.
Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.
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Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applications must be submitted online via the MCCS Careers website: www.usmc-mccs.org/careers
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (EST) on the closing date of the announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
All applicants who submit an application via our Careers page at www.usmc-mccs.org/careers will be able to view their application status online.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/508001800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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