This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/504279800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
This position is located in an information management organization. The purpose of this position is to provide customer support to users of supported information management systems.
DEFINITION OF AREA(S) OF CONSIDERATION:
Area 1 = Enlisted members of the Louisiana National Guard.
07/05/2018 to 07/25/2018
$57,014 - $74,120 per year
GS 9
1 vacancy in the following location:
Not required
No
Permanent
Full-Time
9
No
18LAHRO000010253476
504279800
Current members, those who want to join or transitioning military members.
United States Citizens
Duties & Responsibilities:
--Serves as a technical specialist on all automated systems utilized throughout the state. Provides solutions to customer requests for assistance in resolving the less complex hardware and software problems, referring the more complex problems to a higher graded specialist. Systems used include personal computers, mini computers and mainframes. Customer requests for assistance may be submitted telephonically, via email or in person.
--Receives requests for resolution of hardware or software problems that may require in-depth research. Analyzes customer problems and researches database for possible solutions or tasks the appropriate subject matter expert or section capable of resolving the problem.
--Participates in site surveys in order to verify adequacy of software installation practices and operating environments are compliant with desktop and network security standards, and network operations to ensure customer needs are met. Automates repetitive tasks such as ghosting software images, sanitizing disks, and warranty usage tracking. Deploys technologies to minimize technical labor for operational testing, problem resolution, and pattern analysis. Determines internal service measures for support provided and communicates service level expectations.
--Provides technical assistance to current and potential users so that LAN/WAN and other C4 systems operations have few major disruptions. Proactively interacts with users to ensure proper operation of computer systems, hardware, and software.
--Installs and maintains hardware devices supporting a broad range of information systems employing multiple network and local operating systems and highly sophisticated client server software.
--Installs and configures workstation or network operating systems, and applications software on a wide range of configurable information systems devices.
--Performs operational tests on equipment in test array or operational configuration prior to issue or installation to ensure proper operation and absence of hardware, software, device or network conflicts.
--Captures, maintains and tracks warranty data for all fielded systems, advises other support personnel of warranty status and interfaces with vendor to request and monitor warranty work.
--Provides familiarization training for users of new equipment and software as required.
--Performs other as duties as assigned.
1) National Guard Membership is required.
2) Males born after 31 December 1959 must be registered for Selective Service.
3) Federal employment suitability as determined by a background investigation.
4) May be required to successfully complete a probationary period.
MILITARY REQUIREMENTS: Selected candidates will be required to be in a compatible military grade prior to the effective date of placement. Selectee must also be in a compatible military assignment (MOS/AFSC) prior to or within one year of placement.
Military Grades: ENLISTED
Compatible Military Assignments:
You must provide transcripts and/or other documentation as proof to support your Educational claims, and receive credit to meet the Education requirements for this position.
If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (https://www.sss.gov/RegVer/wfRegistration.aspx).
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Creative Thinking, Customer Service, and Software Development
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume showing work schedule, hours worked per week, dates of employment and duties performed.
2. Application Packet (Click Link To Download) and submit other supporting documents.
3. Security Clearance Form (Please complete this form and submit if you do not have at least a "SECRET" security clearance.)
4. Please upload Information Assurance (IA) Certifications.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume, application packet, and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/504279800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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The National Guard is the oldest component of the Armed Forces of the United States. Since the earliest American colonial days, citizens have joined together for collective defense. We have a proud tradition of coming to the aid of our friends and neighbors in times of serious emergencies. Join our National Guard team and serve your nation, your states and your community!