This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/493726900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
This position is located at Navy Gateway Inns & Suites operation at Joint Base Pearl Harbor Hickam. The incumbent will lead employees performing the daily operations of the front desk and/or reservation functions for the lodging program.
Learn more about this agency03/15/2018 to 03/23/2018
$13 - $14 per hour
NF 02
1 vacancy in the following location:
Not required
NoNot applicable
Permanent
Full-time - Full Time
No
18064-1NGIS
493726900
Ensures security measures and guest privacy are maintained at all times.
Leads three or more associates in the daily operations of the Front Desk, reservations and guest services. May lead Front Desk Associates, Night Auditor and Group Coordinator. May be required to act as the supervisor in his or her absence. May endorse leave requests and input to work schedules. Reports to supervisor on performance, progress and training needs of employees, and on behavior problems of employees. Ensures security measures are maintained at all times. Ensures guest privacy is maintained at all times by monitoring business transactions of Front Desk Associates.
Monitors and trains to ensure associates provide a welcoming manner and positive attitude; demonstrates effective communication skills; professionally interacts with guests; answers guest questions concerning hotel facilities; and provides information about local attractions. Provides training and assistance in how to handle customer complaints. Reports status and involves management as necessary. Serves as the point of contact for resolving administrative problems. Provides guidance, reviews workload and routine operational issues, and complaints related to front desk operations & reservations. Monitors room availability, registers, and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary. Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area. Utilizes the Property Management System (PMS) to access guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register the guests. Verifies registration information and secures a credit card for incidental expenses and authorizes the credit card for room charges. Provides guests with their room key or card. May be required to check all DV/VIP rooms prior to guest arrival to ensure the room is clean and ready for occupancy and reports status to supervisor.
May be required to coordinate group registration and check out utilizing the PMS. Establishes direct bills where appropriate and liaisons with front desk staff and/or Community Support Services Offices (CSSO) with billing questions or issues. May be required to run and print various reports from the PMS; such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports. Answers phones and transfers calls to appropriate individuals and replies to guest questions. Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. Responsible for the accountability of all room keys and any other inventory maintained at the front desk. Keeps the front desk and lobby area clean and neat.
Reconciles room status with the housekeeping report & coordinates with housekeeping and maintenance department to ensure rooms are ready for occupancy. May be required to train new front desk associates and monitor performance providing coaching/counseling as required. Performs other duties as assigned.
The incumbent carries out assignments in accordance with various DOD and Navy regulations. Demonstrates good judgment and knowledge in selecting, interpreting and applying the appropriate regulations and policies when necessary.
This operation conducts business 24 hours a days, 365 days a year. Customer service is of the foremost importance in this position.
Work involves a variety of different and unrelated functions. Incumbent must possess the ability to learn and apply rules, regulations and instructions pertaining to lodging operations. Front desk personnel work various shifts. The incumbent will be required to work each shift and must be trained to accomplish a variety of tasks.
The purpose of the work is to provide oversight for the front desk operation. The work directly contributes to the military members, retirees, civilians and family member's quality of life, mission readiness and contributes to job satisfaction and retention of valuable members. Independent judgment is required to determine the appropriate response to operational and administrative issues that arise when the supervisor or higher level management is not present.
Work is primarily performed in an office environment, indoors in areas that normally have adequate heat, light and ventilation.
Requirements include extended periods of standing; walking and lifting/carrying objects up to 30 pounds.
Requires 6 months (1 year preferred) work experience that demonstrates knowledge of basic principles, concepts, standards,
regulations and administration related to customer service, reservations and/or front desk operations.
Must understand the daily operation of a hotel and have a working knowledge of using an automated PMS.
Must be skilled in the use of a personal computer and various software programs.
Must possess basic math and reading skills.
Must be able to communicate clearly and effectively both verbally and in writing in English.
Ability to handle, control, and account for large amounts of cash.
A selection may be made from the resumes/applications received at the first cut-off date. Some positions have special requirements. Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable). Selectee may be required to complete a one (1) year probationary period. Salary is commensurate with experience and/or education.
Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the Human Resources Manager at 422-3784. The decision on granting reasonable accommodation will be on a case by case basis.
Military Spousal Preference (MSP): 1. The MSP Certification Form must be completed and attached to application at time of submission. 2. Military Spousal Preference applies to all positions in pay bands NF 1-3, CY positions, and equivalent Crafts and Trades position for which qualified.
Veterans Preference (VET): You must request for preference at the time you submit your application and attach a copy of your DD214 member page four to certify eligibility.
All required documents submitted for this position must indicate the announcement number, position title and full name of the applicant on each document.
Condition of employment: selectee will be required to participate in the Direct Deposit/Electronic Funds Transfer within the first 30 days of employment. This is the DoD standard methods of payment of personnel.
All positions require a satisfactory completion of a National Agency Check (NAC) or equivalent background check.
We are an E-Verify participant.
You will be evaluated for this job based on how well you meet the qualifications above.
Using the qualifications of the positions, a predetermined Ranking and Rating Criteria of knowledge, skills and abilities will be used for each application. Applicants who do not meet the qualifications required will not be interviewed and interviews may be limited to best qualified applicants.
Management reserves the right to consider and make additional hiring selections, for this specific position, from the certified list of eligible candidates within 90 days of the closing date of this job announcement.
Proof of Education (transcripts if qualifying based on education)
If claiming Veteran’s Preference, page 4 of DD214 is required, showing reason for discharge and re-entry codes
Military Spousal Preference (MSP) Form and Military Orders Including Page 2.
Last Personnel Action Report (PAR) or SF-50, if applicable
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin the process, click on the Apply Online button to create an account or log in to your existing USAJOBS account.
Your application will be reviewed after the closing date of the announcement in which you have applied. The recruitment process takes an average of 2-3 weeks from closing date. Due to the volume of applications received, applicants may not be notified of non-selection. Management also reserves the right to cancel the vacancy announcement at any time during the recruitment process.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/493726900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
CNRH offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms. CNRH provides competitive salaries, comprehensive benefits, and extensive professional development and training. The mission of the Fleet and Family Readiness (FFR) Programs is to maximize the physical, emotional and social development of the fleet, fighter and family. FFR enables a ready Navy force through its Fleet Readiness, Family Readiness, and Housing Programs. We provide direct and support services to all non-appropriated fund (NAF) employees who work for Morale, Welfare and Recreation (MWR), Navy Gateway Inns & Suites (NGIS), and Navy Getaways throughout the FFR Program.