This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/492777200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
This National Guard position is for an IT SPECIALIST (CUSTSPT), Position Description Number NGD0269000and is part of JFHQ - CIO. This is a Title 32, Dual-Status position.
SOUTH DAKOTA NATIONAL GUARD
The South Dakota National Guard has two distinct missions. The State mission is to provide units to assist and support civil authorities in the protection of life and property, preserve peace, order and public safety under the direction of the governor. The Federal mission is to provide combat ready, mission-capable forces throughout the entire spectrum of conflict under the direction of the president.
NATIONAL GUARD MEMBERSHIP IS REQUIRED: This is an excepted service position that requires membership in a compatible military assignment in the National Guard. Selectee will be required to wear the military uniform. Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment. Applicants who are not currently a member of the National Guard must be eligible for immediate membership and employment in the National Guard in the military grade listed in this announcement.
AREAS OF CONSIDERATION:
1. All career, indefinite and probationary technicians of the South Dakota Army National Guard.
2. All members of the South Dakota Army National Guard.
Learn more about this agency03/01/2018 to 03/20/2018
$47,686 - $74,120 per year
GS 7 - 9
1 vacancy in the following location:
Occasional travel - You may be expected to travel for this position.
No
Permanent
Full-Time
9
No
SD-10152524-AR-18-79
492777200
Members of the South Dakota Army National Guard
As an IT SPECIALIST (CUSTSPT), GS-2210-7/9, you will:
This position is located in an information management organization. The purpose of this position is to provide customer support to users of supported information management systems. Responsible for assisting customers with the resolution of problems encountered. Identifies the nature of customer problems, to include loss of service, impact to the customer and the customer's expectations/needs for a resolution. Provides help desk services to customers by serving as a primary point of contact for problem resolution or direct inquiries.
MILITARY REQUIREMENTS:Selected individual must be assigned to a compatible military position in the following MOS/AOC within 90 days of effective date of hire: Officer: OBR 25, 53. Warrant Officer: WMOS 254A, 255A, 255N, 255S. Enlisted: ECMF 25. Military grade inversion within the full-time work force is not permitted. The military grade of the full time supervisor must equal or exceed the military grade of personnel supervised.
GENERAL EXPERIENCE: Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.
SPECIALIZED EXPERIENCE:
GS-07 - Must have at least 12 months experience, education, or training in translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language. Experience interviewing subject-matter personnel to get facts regarding work processes, and synthesizing the resulting data into charts showing information flow.
GS-09 - Must have at least 24 months experience, education, or training in analysis of the interrelationship of pertinent components of the system. Experience planning the sequence of actions necessary to accomplish the assignment. Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency.
Knowledge, Skill, and Abilities (KSAs): Applicants are strongly encouraged to submit a separate sheet(s) addressing the Knowledge, Skills and Abilities (KSAs) and how they relate to work experience, education or training. This document will be used to determine the PAY GRADE to which an applicant may qualify.
- Knowledge of customer service and support principles and methods.
- Skill to apply troubleshooting and data analysis methods to resolve operating problems.
- Skill to give needed guidance or training to customers to prevent problem recurrences.
Statement of Difference:
The incumbent selected will meet the experience and educational requirements for entry at the developmental level of GS-07 for an IT Specialist (CUSTSPT), GS-2210-09, Position Description (PD) # NGD0269000. A locally developed Individual Development Plan (IDP) will be established for the incumbent. This plan will be designed to provide the individual selected with the opportunity to gain the formal on-the-job training for the position. This allows the individual to gain the required knowledge, experience and skills required for promotion to the full operating level of the IT Specialist (CUSTSPT) at the GS-09 level. The Supervisor and Human Resources Office will be responsible for ensuring the incumbent is performing the full scope of duties and responsibilities listed within the statement of difference when working under normal supervisory controls prior to allowing the individual to be promoted.
Substitution of Education for Specialized Experience
At the GS-7 level, one full year of graduate level education or superior academic achievement. At the GS-9 level, a masters or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree may be substituted.
Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
BENEFITS:
The federal government offers a number of exceptional benefits to its employees which may include Flexible Spending Accounts, Health Insurance, Annual Leave, Life Insurance, Long Term Care Insurance, and Retirement Program. For additional information about current federal benefits visit web site http://www.opm.gov
Equal Employment:
The South Dakota National Guard is an equal opportunity employer and cannot discriminate against an employee or applicant with respect to the terms, conditions or privileges of employment on the basis of race, color, religion, sex (includes gender or sexual harassment), sexual orientation, national origin, age, disability (including pregnancy), marital status or political affiliation. Applicants or employees may contact the South Dakota National Guard Equal Employment Office at 605-737-6635 if they believe they have been the victim of unlawful discrimination.
If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (https://www.sss.gov/RegVer/wfRegistration.aspx).
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
You will be evaluated for this job based on how well you meet the qualifications above.
EXPERIENCE EVALUATION:
All applicants who meet the minimum requirements for consideration will be further rated and ranked on their experience related to the knowledge, skills and abilities (KSAs) stated in minimum requirements for consideration. The application and Official Personnel Files, when applicable, will be used to gather job-related background data to be used in the KSA evaluation process.
EVALUATION METHODS:
Each applicant considered to possess the minimum qualification requirements will be further evaluated in accordance with the procedures outlined in SDNG Technician Pamphlet 335-T and subsequent MOAs.
1. To apply for this position, you must submit a complete Application Package which includes:
a. Your resume showing work schedule, hours worked per week, dates (format should include Month and Year) of employment and duties performed.
2. Other supporting documents:
a. Knowledge, Skills and Abilities (KSAs) - Applicants are STRONGLY encouraged to submit a separate sheet(s) addressing the KSAs and how they relate to work experience, education or training.
b. Transcripts, to receive credit for education you must submit transcripts to verify the courses completed.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Once you successfully complete the application process, you will receive a notification of receipt. Your application package will be reviewed to ensure you meet the basic eligibility and qualification requirements, and you will receive a notification. A review will be made of your online questionnaire and the documentation you submitted to support your responses. A list of qualified applicants will be created and sent to the selecting official. All applicant reviewed and/or referred will receive a notification letter. The selecting official may choose to conduct interviews. Once the selection is made, you will receive a notification of decision.
To check the status of your application, please refer to Application Manager at http://applicationmanager.gov.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/492777200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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