This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/486770000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. As a service-oriented organization, we never waver in our commitment to our Corps.
This position is located at PARC, MCAS Miramar. Candidates selected for this position will serve as a Customer Service Clerk Leader for MCCS.
12/14/2017 to 12/20/2017
$13 - $17 per hour
NF 02
1 vacancy in the following location:
Permanent
Full-time - Full Time
NA
No
29194
486770000
Relays instructions from supervisor. Gets work started. Sets work pace. Demonstrates work methods, and provides work-related guidance. Ensures worksite materials and tools are available to complete work. Reports workplace injuries immediately to the immediate or higher level supervisor, and to the Human Resources office in the absence of the immediate supervisor. Checks with supervisor on problems. Checks on work and meets productivity goals. Ensures employees follow security, safety and housekeeping rules. Conducts on-the-job training and instructions. Performs supervisory duties in an emergency, or short-term and nonrecurring basis.
Performs a full range of services such as assisting customers, taking special orders, following up on delinquent households, making refunds and adjustments, resolving routine complaints, and any other customer service related duties or transactions.
Maintains a complete and systematic set of records relating to customer service transactions. Checks to ensure the periodic procurement of supplies and equipment required for an efficient operation.
Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher level supervisor, or proper point of contact for help when problems arise.
Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.
Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
Performs other related duties as assigned.
EVALUATIONS:
Minimum one year experience in a recreation retail sales environment and RecTrac point of sale system. Ability to lead employees in performance of their duties. Knowledge of basic accounting and cash handling. Ability to operate a cash register. This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance.
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.
Marijuana is a Schedule I drug under the Controlled Substances Act and therefore use of marijuana is illegal under Federal law regardless of State laws. A positive drug test result for marijuana (or any other drug tested for) will result in withdrawal of the tentative job offer and ineligibility to apply for a position within the Department of Defense for 6 months from the date of the drug test.
ALL CANDIDATES MUST COMPLETE THE ONLINE APPLICATION AND SUBMIT A RESUME TO BE CONSIDERED FOR THIS POSITION.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN STANDARD TIME (EST) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
APPLICANTS WHO DO NOT MEET THE ABOVE REQUIREMENTS WIL NOT BE INTERVIEWED.You will be evaluated for this job based on how well you meet the qualifications above.
Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.
Varies - Review "OTHER INFORMATION"
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applications must be submitted online via the MCCS Careers website: www.usmc-mccs.org/careers
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (EST) on the closing date of the announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
ATTENTION MCCS INTERNAL APPLICANTS! PLEASE UPDATE YOUR E-MAIL ADDRESS/PHONE NUMBER IN PEOPLE SOFT SELF-SERVICE IN ORDER TO RECEIVE HIRING NOTIFICATIONS.
All applicants who submit an application via our Careers page at www.usmc-mccs.org/careers will be able to view their application status online.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/486770000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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