This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/481435200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Fleet and Family Readiness is looking for the best and brightest to join our TEAM!!! The Navy team offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms by enhancing the qualify of life for Sailors, their families, and others in the Navy Community. Department of the Navy provides competitive salaries, comprehensive benefits, and extensive professional development and training.
Navy Gateway Inns & Suites (NGIS) is the Navy's official lodging operation for the service member on temporary duty. NGIS provides a professionally managed, business-based lodging program that contributes to mission readiness by offering quality lodging and services for a mobile military community. If you appreciate the little things and enjoy creating exceptional experiences, you may be just the person we are looking for to work as a Team Member with NGIS.
Learn more about this agency10/06/2017 to 10/20/2017
$15.02 - $17.53 per hour
Shift Differential and Sunday Premium
NS 02
1 vacancy in the following location:
Not required
No
Permanent - Permanent w/Full Benefits
Full-time - Full Time 35 - 40 Hours Per Week
Yes
VA-18-10597
481435200
Ensures security of all guests is maintained at all times.
Ensures guest privacy is maintained at all times.
Must possess a welcoming manner and positive attitude, demonstrate effective communication skills, professionally interact with guests, answering guest questions concerning hotel facilities, and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary.
Utilizes the Property Management System (PMS) for the preparation of the daily housekeeping report and to schedule housekeepers to ensure all program commitments are met.
Conducts daily inspections of rooms, housekeeping carts, common areas, laundry facilities, and maintains written documentation of these inspections.
Conducts training on proper work methods and safety procedures. Fully implements all safety, fire prevention, MSDS, and environmental/industrial hygiene requirements.
Coordinates with front desk and maintenance personnel to ensure rooms are clean and ready for occupancy. This includes preparing work requests to the maintenance department.
The incumbent is responsible for the security of all items in the storeroom and/or assigned storage areas. Determines and places orders for cleaning supplies, in-room amenities, and other materials or equipment needed by the housekeeping staff and ensures items are available when required. Ensures equipment is properly maintained, stored, and accounted for. Issues amenities, supplies and linen to the housekeepers and performs a monthly/quarterly inventory, as required.
Investigates and prepares reports for staff mishaps/accidents. Forwards completed package to the immediate supervisor in a timely manner.
Evaluates performance, recommends awards and/or corrective/disciplinary actions. Ensures all leave requests are in writing and approves/disapproves in a timely manner. Interview and recommend applicants for selection or promotion.
Handles guest and/or staff suggestions and complaints, resolves problems in a tactful and diplomatic manner, refers difficult and/or unusual situations to management.
Must perform duties of housekeepers, custodial workers, laundry workers, and/or their respective leaders on an "as needed" basis to cover for staff shortages or other unanticipated occurrences.
Performs other related duties as assigned.
PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.
KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT
You must be a US Citizen.
Males must be registered or exempt from Selective Service. http://www.sss.gov
Selectee must be determined suitable for federal employment.
Selectee may be required to successfully complete a probationary period.
Selectee is required to participate in the direct deposit pay program.
A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.
Specialized experience must demonstrate the following:
Requires one year of work experience that demonstrates knowledge of basic principles, concepts, standards, regulations and administration related to housekeeping and/or custodial and laundry operations.
Professional knowledge of the lodging organization, administration, policies/procedures, and supervisory practices in conducting day-to-day operations.
Must be skilled in the use of a personal computer and various software programs, including knowledge of the property management system.
Must possess basic math and reading skills.
Must be able to communicate clearly and effectively both verbally and in writing in English.
Physical Demands
The incumbent is required to do considerable standing, bending, walking, pushing, pulling, climbing and a variety of repetitive motions. Must have ability to perform moderately strenuous physical labor as unassisted lifting, moving and carrying of supplies and equipment weighing up to 45 pounds is required. May be required to climb/descent stairs and properly placed stepladders.
Special Requirements
This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.
The position is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours.
The staff member may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements.
May be required to possess a valid state driver's license. Travel to other facilities may be required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment.
This position is subject to a favorable National Agency Check (NAC).
In order to verify fitness for duty, a complete physical examination may be required.
The incumbent is expected to meet the requirements of a Certified Hospitality Supervisor (CHS) within six months of employment and all requirements for housekeeping, custodial services, and/or laundry operations as outlines in the Lodging Career Path Guide.
You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
As part of the application process, you must complete and submit an occupational questionnaire.
Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.
We utilize E-Verify to confirm selectee’s eligibility to work in the United States.
Salary is dependent on experience and/or education.
For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.
The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to nsapplications@nhr-ma.com to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.
This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
USAJobs Resume
Proof of education (transcripts/copy of degree/high school diploma), if applicable to position requirements.
If claiming Veteran’s Preference, a legible copy of DD-214 (page 4) as well as any other supporting documentation (disability, proof of service, SF-15, etc). is required.
If claiming Military Spouse Preference, a copy of sponsor's orders is required for NF-03 and below or equivalent.
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) Priority consideration, submit a copy of the notice of separation.
If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin the process, click on the Apply Online button to create an account or log in to your existing USAJOBS account.
Please see the "REQUIRED DOCUMENTS" section and review the applicant checklist link to determine if there are other documents you are required to submit. You must submit all required documents or you will not be considered for the position.
All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement closing date. Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an inaccurate email address or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/481435200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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