This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/474855400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Once selected for the Claims Representative position in SSA, you will contribute to the Agency's mission through direct and personal service to the public. This includes speaking with beneficiaries about their rights under the Social Security laws, gathering facts and evidence to establish eligibility for benefits, making critical decisions to determine the amount of benefits paid to individuals, and using state-of-the-art computer technology to access and update information about claims.
This position is in our Dorchester, MA District Office, 115 Freeport Street, Dorchester, MA.
This is a career-ladder position leading to the GS-11 grade level.
Additional selections may be made from this vacancy announcement.
07/20/2017 to 07/26/2017
$36,175 - $58,258 per year
GS 05 - 07
1 vacancy in the following location:
Not required
No
Permanent
Full-time - Full Time
11
No
SM1989171
474855400
Claims Specialists conduct interviews with the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, health insurance benefits, and eligibility for supplemental security income including State supplements. In addition, they resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments; adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by SSA; and use state of-the-art technology to access and update claims information.
Desired skills: written and oral communication, interpersonal, analytical, problem solving, decisiveness and automation.
This position requires complete bilingual ability in both English and Vietnamese.
Selective Placement Factors:
COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW - Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job.
Bilingual Certification Interview: Applicants must have the ability to fluently speak and understand both English and Vietnamese. Applicants will be required to pass an interview designed to assess possession of this ability.
SUBSTITUTING EDUCATION: If you are qualifying for this position based on completed education at an accredited college or university, you must provide a copy of your official or unofficial college transcripts or other proof of education. NOTE: Education completed in a foreign institution must be certified as equivalent to coursework completed at a U.S. college or university. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: http://www.edupass.org/admissions/evaluation.phtml
For GS-5: Completion of a full 4-year course of study in any field leading to a bachelor's degree OR a combination of post-high school education and the general experience described above. One year of study is defined as 30 semester hours or 45 quarter hours.
For GS-7: One full year of graduate level education in any field. One year of full-time graduate study is defined as 18 semester hours or 27 quarter hours. A combination of graduate level education and the specialized experience as described above OR a Bachelor's degree and superior academic achievement in any field can be applied as a substitution. Superior academic achievement is based on:
· Graduated in the upper third of the graduating class in the college, university, or major subdivision; OR
· Graduated with a cumulative 3.0 GPA or higher out of 4.0 based on 4 years of education, or based on courses completed during the final 2 years of the curriculum. OR
· Graduated with a 3.5 GPA or higher based on the average of all the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum; OR
· Election to membership in a national scholastic honor society that meets the minimum requirements of the Association of College Honor Societies (except for freshman honor societies).
If you are selected for the position, you must provide your official college transcripts prior to being appointed.
Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you are registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov.
Individuals with disabilities may call us via Federal Relay using the (voice) telephone provided.
You will be evaluated for this job based on how well you meet the qualifications above.
The evaluation you receive is based on your responses to the questionnaire. Your resume and supporting documentation will be compared to your responses to the questionnaire, which is designed to capture the desired competencies for this position. These competencies include oral and written communication, using computer systems and software, decision making, analysis and problem solving. Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. The questionnaire takes about 15 minutes to complete.
Your application will be evaluated under the Category Rating method. If you meet the Minimum Qualification Requirements for the position, your application will be evaluated and placed into one of three categories:
1) Qualified Category - Candidates who meet the Minimum Qualification Requirements.
2) Well Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position.
3) Best Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position.
Candidates eligible for veterans' preference will be placed ahead of other candidates in the appropriate category for which they have been rated. Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet the Minimum Qualification Requirements will automatically be placed in the Best Qualified Category.
ICTAP candidates who meet the requirements for the Well Qualified category will be placed at the top of the Best Qualified category and be given selection priority.
You must submit supporting documentation by the closing date of the vacancy announcement to claim certain types of preference or qualify on the basis of education.
INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must meet the requirements for the Well Qualified category as described in the vacancy announcement. ICTAP candidates must also provide:
NOTE: ICTAP eligibles will be considered well qualified if they have received an eligibility rating of 80 or higher (excluding points for veteran's preference) for this position. You must submit the proper paperwork to qualify for ICTAP priority.
For more information visit http://www.opm.gov/rif/employee_guides/career_transition.asp.
VETERANS' PREFERENCE: If you are claiming veterans' preference under competitive procedures, you MUST submit a copy of your military discharge certificate (DD 214 member 4 copy), official statement of service from your command if you are currently on active duty, or other proof of eligibility by the closing date of this announcement. If you do not submit the proper paperwork with your resume, you will NOT be awarded veterans preference. To be acceptable, the document must show Character of Service. If you are claiming 10-point veterans' preference, you must also submit an Application for 10-Point Veterans' Preference (SF 15) and the required documentation specified on the reverse of the SF 15. Preference will be granted as appropriate based ONLY on the documents received.
For more information visit http://www.fedshirevets.gov/hire/hrp/vetguide/index.aspx.
PROOF OF EDUCATION: If you are qualifying on the basis of education or satisfying an educational requirement, submit a copy of your transcripts with the course title, number of credits, grade, and date of completion. To qualify, the degree must be from an accredited college or university recognized by the U.S. Department of Education. Education completed in a foreign institution must be certified as equivalent to coursework completed at a U.S. college or university. Certification of equivalency must be submitted at the time of application.
THIS POSITION IS LOCATED IN OUR DORCHESTER, MA FIELD OFFICE
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must provide a complete Application Package which includes:
1. Your Résumé
2. The Occupational Questionnaire
3. Additional Required Documents (see Required Documents section below)
The complete Application Package must be submitted before midnight (EST) on Wednesday, July 26, 2017.
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
To fax supporting documents you are unable to upload, complete the United States Government Application Cover Page using the following Vacancy ID Number: 1989171. Fax your documents to 1-478-757-3144.
Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.
If you cannot apply online:
1. View and print the occupational questionnaire: View Occupational Questionnaire, and
2. Print this 1203FX Form C to provide your response to the questionnaire; and
3. Fax the completed 1203FX and supporting documents to 1-478-757-3144.
Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process.
Once you have successfully submitted your application materials, you can expect to receive the following email notifications concerning your application status: (1) Receipt of application; (2) Result of qualifications review and if Referred/Not Referred to the selecting official; and if qualified for the position and referred to the selecting official (3) Selected/Not Selected for the position.
If you applied incorrectly or submitted an incomplete application, we will be unable to send you notifications regarding the status of your application. Please read the How to Apply instructions carefully to ensure that you submit a complete application.
After making a tentative job offer, we will conduct a preliminary suitability/security background screening. A final job offer is contingent upon a successful screening.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/474855400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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THIS VACANCY IS LOCATED IN OUR DORCHESTER, MA FIELD OFFICE
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