This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/474499500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
The Mission of the Business and Support Services Division (MR) is “Investing in Marines for duty, home and self.” We provide policy and resources to support commanders in executing business services and programs aboard Marine Corps installations worldwide, as well as back-office support to the Marine and Family Division and Marine Corps Community Services (MCCS). MCCS is a comprehensive set of programs that support and enhance the operational readiness, war fighting capabilities, and life quality of Marines, their families, retirees and civilians. MCCS delivers goods and services, including management of retail operations, at over 2,250 facilities with a staff of more than 12,000 employees worldwide.
To help fulfill our vision, to be “the iconic business force of the armed forces,” we are seeking experienced, innovative, creative, and energetic professionals to support the new Finance & Accounting Shared Services Center (SSC) operation.
This position is permanently located in Kansas City, Missouri.
07/14/2017 to 07/30/2017
$38,000 - $48,000 per year
NF 03
2 vacancies in the following location:
Permanent
Full-time - Full Time
NA
No
27037
474499500
The Information Technonology Specialist independently installs and maintains computer related hardware and troubleshoots system problems in support of various Personal and Family Readiness (PFRD) application programs that affect accuracy, reliability, acceptability and timeliness of final work products. Provides analysis and troubleshooting support to users and supports IT Specialists in program analysis, design, development, testing and implementation for applications.
Installs, maintains and troubleshoots PC / LAN hardware to include: CPU’s, monitors, printers, LAN cabling, modems, laptops, switches, hubs, UPS’s, keyboards, mice and other hardware devices. Maintains and tracks asset inventories. Maintains and tracks software library. Creates and maintains Standard Operating Procedures documentation and how to guides. Maintains and updates call center ticket tracking software knowledge base and other related documentation. Provides end user PC / LAN hardware and software support through telephone, email and desk side support utilizing a call center ticket request.
Creates and maintains image library. Unpacks, configures and deploys PCs. Installs and configures Blackberry and other PDA’s. Maintains and distributes mobile computing library. Maintains and distributes projectors. Provides backup and restores operations on user directories. Maintains and supports printers. Initiates contact with internal support groups, commands, field personnel, outside vendors and others for problem identification and resolution.
Provides World Class Customer Service with an emphasis on customer centricity, professionalism and courtesy. Assists customers and communicates in a professional manner by investigating issues, conflicts and problems to provide resolution in a timely manner. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
EVALUATIONS:
Bachelor’s Degree from an accredited college or university in Computer Science, Information Technology or a related field appropriate to work of the position; OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above; OR 2-4 years of relevant computer support experience preferably in desktop support and administration or helpdesk environment that demonstrates knowledge of network technologies and concepts. Ability to demonstrate and discuss knowledge of personal computers, operating systems, network technologies and concepts. Strong PC / LAN hardware and software troubleshooting skills. Knowledge of PC / LAN hardware. Must have A+ or ability to complete certification within 6 months of hire. Net+, Security, Microsoft or Cisco certifications a plus. Familiarity with MS Windows 10, Office 365, Office 2016, OCR scanning software, Active Directory, and other PC hardware and software. Unix, wireless and network administration skills a plus. Skill to communicate effectively.
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.
You will be evaluated for this job based on how well you meet the qualifications above.
Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.
Varies - Review "OTHER INFORMATION"
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applications must be submitted online via the MCCS Careers website: www.usmc-mccs.org/careers
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (EST) on the closing date of the announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
All applicants who submit an application via our Careers page at www.usmc-mccs.org/careers will be able to view their application status online.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/474499500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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