This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/472608900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
OUR MISSION: To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" by serving and honoring the men and women who are America's Veterans.
The Dayton Veterans Administration Medical Center (VAMC) is looking for applicants who possess integrity and character to become employees that are committed to serving our Nation's Veterans. Employees that place the needs of others ahead of their own, who treat all with dignity and respect, while consistently striving for excellence in their workmanship. Every position at the Dayton VAMC; regardless of job title, provides the opportunity to make a meaningful and personal contribution to America's Veterans. For more information on why choosing to work for the Department of Veterans Affairs is a good career choice, go to http://www.vacareers.va.gov/why-=choose-va/index.asp .
OUR GOALS:
· To provide Veterans a continuum of care that is accessible, value-added, cost-effective, and of the highest quality within an environment of outstanding education and research.
· To promote a culture that supports and develops a caring, compassionate, competent, and quality-oriented workforce.
LOCATION:
The city of Dayton, known as the birthplace of flight, is located in the beautiful rolling hills of Southwestern Ohio and is within an hour drive of Cincinnati and Columbus. The Dayton metropolitan has five universities', affordable real estate, excellent school systems, museums, theater, seasonal recreational opportunities, and is the home of Wright-Patterson Air Force Base, and the National Museum of the U.S. Air Force. The Dayton VA Medical Center is a tertiary care facility that provides acute, nursing home, mental health hospice/palliative, and domiciliary care in an affiliated teaching and research environment. For more information about the Dayton area, please visit: http://www.daytongcvb.com .
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
06/21/2017 to 06/27/2017
$36,611 - $49,443 per year
GS 06
Not required
No
Permanent
Multiple Schedules
No
KO-17-TM-1977007-BU
472608900
This position is for an Advanced Medical Support Assistant position located within the Dayton VA Medical Center or one of its 4 Community Based Outpatient Clinics (CBOC) in Lima, Middletown and Springfield, Ohio or Richmond, In. The incumbent will be placed within one of several services (Primary Care, Mental Health, Patient Business, Dental, Prosthetics, etc.) within the Medical Center.
The Advanced Medical Support Assistant (MSA) will provide exceptional customer service to include answering phone calls, scheduling, and providing face to face customer service. The Advanced MSA will perform administrative support duties in Clinic settings or Telephone Call Centers. Other duties are may include but are not limited to:
· Schedule medical appointments and responsible for accurate appointment management.
· Provides exceptional customer service on a routine basis by actively listening.
· Effectively communicates both orally and in writing with people of various backgrounds.
· Responsible for accurate appointment management and coordination of administrative information.
· Provide the timely and accurate release of medical information.
****Department specific duties will also be assigned once placements are made.****
Work Schedule: Multiple available; options will be discussed during
interview process
Functional Statement Title/#: Advanced Medical Support Assistant/000000
This is a Bargaining Unit Position
Physical Requirements: The work is primarily sedentary. However, there may be some walking, standing, and repeated bending for up to 8 hours. May also be subject to carrying and lifting items such as papers, books, boxes and files up to 15 pounds.
Basic Requirements:
· US Citizen
· Experience and Education
(1) Experience. Six months experience of clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
(2) Education. One year above high school; or
(3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
· Certification. None required.
· English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
GS-6 MSA (Advanced MSA)
(a) Experience. One year of experience equivalent to the next lower grade level GS-05.
(b) Assignment. The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.). The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
(c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
(To help justify qualifications, please answer in detail the following KSA's below)
1. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.
3. Advanced knowledge of the technical health care process as it relates to access to care.
4. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
5. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.
6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
This announcement will be closed after 50 applicants are deemed eligible or 15 working days (whichever comes first).
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
References: VA Handbook 5005/53, Part II, Appendix G45. This can be found in the local Human Resources Office.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Your application, résumé, KSA's and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
All Applicants must submit the following documents in order to ensure a complete application packet:
1. Application for Associated Health Occupations (VA Form 10-2850c) - (Available at http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf) (Required)
2. Resume/CV (Required)
3. Notification of Personnel Action (SF-50) - All current Federal employees must submit a SF-50 that shows current grade, step, and salary. Awards/Cash incentives SF-50 will not be accepted (Required from all Federal Employees)
4. Any other applicable documents such as a copy of College Transcripts (if using education to qualify), DD-214, SF-15, and etc. (Submit if applicable) *Use Checklist Below*
5. KSA's- please submit to help justify qualifications
Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 1977007.
NOTE: If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online.
To apply for this position, you must complete the View Occupational Questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on Tuesday, June 27, 2017 to receive consideration.
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete,log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USAJOBS account and clicking on Application Status. For a more detailed update of your status, click on more information. Information regarding applicant notification points can be found in the USAJobs Resource Center.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/472608900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
Vacancy Identification Number (VIN): 1977007
If you are a current Nationwide VA employee please do not apply under this announcement.
*** This is an External Announcement open to Employees of Other Federal Agencies and US Citizens. This announcement will be used to fill Advanced Medical Support Assistant positions within all Services (Primary Care, Medical, Mental Health, Patient Business, etc.) at the Dayton VA Medical Center. ***