This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/472451500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
This announcement is an open-continuous. It will be used to fill all Advanced Medical Support Assistant (PACT & Specialty Clinics (Mental Health, Primary Care, Med/ Subspecialty, Urology, etc) vacancies station-wide as they become available. Location and tour may vary based on position.
THIS ANNOUNCEMENT WILL CLOSE WHEN IT REACHES 100 APPLICANTS OR THE CLOSING DATE OF THE ANNOUCEMENT, WHICHEVER IS FIRST.
APPLICATIONS WILL BE REVIEWED AS OPENINGS OCCUR.
YOUR APPLICATION WILL BE KEPT ON FILE FOR 6 MONTHS, AT WHICH POINT YOU WILL NEED TO RE-APPLY FOR FURTHER CONSIDERATION.
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Current permanent VA employees should apply under Vacancy Ann. VHA-526-17-SD-1976111-BU .
06/20/2017 to 06/23/2017
$41,753 - $54,283 per year
GS 06
5 vacancies in the following location:
Not required
No
Permanent - Excepted Service Permanent
Full-time - Full Time
6
No
VHA-526-17-SD-1972864-BU
472451500
This is the Advanced level of the position. The incumbent serves as an Advanced Medical Support Assistant assigned to a Patient Aligned Care Team (PACT) model or a Specialty Care Setting involved in a PACT model. The PACT teamlet is a primary care team that generally consists of a primary care provider (MD, NP, PA), registered nurse care manager, clinical associate (LPN or medical assistant/health technician) and an administrative associate (MA/MSA/health technician).
Major duties and responsibilities include, but are not limited to:
· The Medical Support Assistant (MSA) works in an inpatient or outpatient clinic setting/ program areas (Mental Health, Primary Care, Urology, Med-Subspecialty, etc ) at the James J. Peters VA Medical Center and/or the community based or rural health outpatient clinics.
· The MSA performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more clinics. He/she must assist with clinic access contingency plans by adjusting appointment times/location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
· Utilizes a variety of VISTA and CPRS interfacing software to conduct scheduling functions.
· Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number.
· She/he must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone.
· Explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients. He/she collects, scans, and updates health insurance information serving a major role in the revenue process.
· As front line contact with patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services at the VA. A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment.
· Schedule appointments and utilizes the Recall Reminder System, Electronic Waiting List, as well as the Veterans Choice List for the CHOICE Program, accurately and in a timely manner.
· Request Veteran records from Community facilities as needed.
· Notifies supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic time frames.
· The Medical Support Assistant is able to independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
· May serve as MSA to one or more interdisciplinary clinics for PACT, Specialty Clinics, inpatient clinic, or centralized scheduling.
· Other duties as assigned and may be required to travel to cover outlying clinics (White Plains, Yonkers and Queens specific to Primary Care positions).
Work Schedule: 8:00 am to 4:30 pm
Functional Statement Title/#:Advanced Medical Support Assistant/ 000000
Physical Requirements: Incumbent may be subject to light to moderate carrying (15-44 pounds), walking (2-3 hours), standing (2 hours), and repeated bending (1 hour), sitting (6 hours), use of computer (6 hours) . Incumbent will work inside. Incumbent will work closely with others.
Reasonable
Accommodation Statement: Federal agencies must provide reasonable accommodation
to applicants with disabilities where appropriate. Applicants requiring
reasonable accommodation for any part of the application and hiring process
should contact the hiring agency directly. Determinations on requests for
reasonable accommodation will be made on a case-by-case basis
BASIC REQUIREMENTS:
(1) Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
(2) Education. One year above high school; or
(3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
Preferred Experience: Experience in managing a clinic completing work of an administrative/clerical nature performing duties related to the scheduling clinic appointments for patients; enter information into electronic records, managing wait list, problem solving, etc.
Experience refers to paid and unpaid experience, including
volunteer work done through National Service programs (e.g., Peace Corps,
AmeriCorps) and other organizations (e.g., professional; philanthropic;
religions; spiritual; community; student; social). Volunteer work helps build critical
competencies, knowledge, and skills and can provide valuable training and
experience that translates directly to paid employment. You will receive credit for all qualifying
experience, including volunteer experience.
Grade Determinations: Creditable Experience
1. Knowledge of Current MSA Practices: To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA.
2. Quality of Experience: Qualifying experience must be at a level comparable to MSA experience at the next lower grade level. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
3. Part-Time Experience: Part-time experience as a MSA is creditable according to its relationship to the full-time workweek. For example, a MSA employed 20 hours a week, or on a 1/2 time basis, would receive 1 full-time workweek of credit for each 2 weeks of service.
In addition to the basic requirements, candidates must meet the GRADE REQUIREMENT:
To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current Medical Support Assistant responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a Medical Support Assistant. MINIMUM EXPERIENCE: One year of experience equivalent to the next lower grade level, GS-5. Specialized experience is defined as participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
1. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.
3. Advanced knowledge of the technical health care process as it relates to access to care.
4. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
5. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.
6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
References: VA Handbook 5005/ 53 Appendix G45 reference and appropriate VA Qualification Standard.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
All applicants are required to submit the following supporting document type(s):
·Other (Application for Associated Health Occupations VAF-10-2850c)
·Resume
Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
2. Resume (required)
3. Occupational Questionnaire (required)
Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, etc. You will not be contacted for additional information.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), or 10pt (CP/CPS, XPP, XP), or for Sole Survivor Preference (SSP), on the Occupational Questionnaire in the section(s) provided. A legible copy of your DD214(s) indicating character of service, disability certification, SF-15 (if claiming 10 pt. preference) or if you are currently serving on active duty and expected to be released or discharged within 120 days; documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), or dates of impending separation. Documentation is required for eligibility verification.
Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 1972864.
NOTE: If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online.
To apply for this position, you must complete the View Occupational Questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on Friday, June 23, 2017 to receive consideration.
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete,log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USAJOBS account and clicking on Application Status. For a more detailed update of your status, click on more information. Information regarding applicant notification points can be found in the USAJobs Resource Center.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/472451500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
Vacancy Identification Number (VIN): 1972864
OUR MISSION: To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?