This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/466097200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Serves as a Hotel Customer Service Agent in the Front Office Department of the Hale Koa Hotel.
MUST RESIDE IN LOCAL COMMUTING AREA OR BE WILLING TO RELOCATE ON OWN EXPENSE TO BE CONSIDERED.
Salary Range: $24,150.00 to $54,640.00
Must be able to work all shifts, weekends, and holidays on a rotating schedule.
This is an open continuous announcement to provide a ready pool of available applicants as a need for recruitment that occurs during 2017. Resumes are only good for 3 months. In order to receive consideration throughout the year, you must reapply after 3 months for the next 3 month period.
Learn more about this agency03/17/2017 to 04/04/2017
$24,150 - $54,640 per year
NF 02
Not required
No
Multiple Appointment Types
Multiple Schedules
02
No
WENAFP4171928047SR
466097200
Serves as a hotel customer service clerk at a lodging property having in excess of 800 rooms. Performs duties normally associated with front desk operations such as desk clerk, PBX services, reservations, activities, and security for the main desk area. Duties include providing information to customers and guests on the various hotel services, shows and functions, the local installation, and the surrounding area businesses and activities. Interacts with guests on a continual basis by answering and/or resolving billing questions and other concerns. Sells tickets to shows. Provides guest assistance such as making arrangements for personal transportation, assisting with luggage, key issues, and providing various forms of information important to the guest during their stay. Resolves conflicts of a minor nature and advises supervisor of more serious and non-routine concerns for resolution. Operates various office machines and equipment such as a cash drawer in order to receive payments and give change and a receipt for services provided. Posts charges and payments. Responsible for the accountability and safekeeping of a revolving change fund during assigned shift. Cashes travelers and personal checks and secures credit card authorizations. Provides communication assistance in medical and fire emergencies.
Conditions of Employment:
1. A one-year probationary period may be required.
2. Meet all qualification/eligibility requirements.
3. A completed and signed copy DA Form 3433 is required prior to entrance on duty.
4. Satisfactorily complete an employment verification (E-VERIFY) check.
5. Appointment is subject to completion of a favorable background checks/investigation to determine suitability for this position.
6. Social Security Card must be presented at time of appointment.
7. Must be able to work weekdays, weekends, and holidays.
8. Must be able to work various hours of the day and week when required.
9. Must be able to obtain a ANACI security clearance.
NOTE (1): Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at
http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.
Progressively responsible work experience in the hospitality industry that demonstrates the ability to perform the duties as stated above with minimal supervision. Must possess good customer service skills in order to exercise the tact and diplomacy when interacting with people, and be able to communicate in a clear, concise, and grammatically correct manner.
ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED FIRST. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING ALL QUALIFIED APPLICANTS. APPLICANTS ARE REQUIRED TO ANSWER THE QUESTIONS BELOW DURING THE OCCUPATIONAL QUESTIONNAIRE PORTION OF THE APPLICATION PROCESS.
Highly Preferred Criteria:
- Knowledge of OPERA system
Additional selections may be made from this vacancy announcement for up to 90 days after the closing date.
The Area of Consideration for this vacancy announcement is the Island of Oahu, Hawaii. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) Preference eligible candidates are included in the area of consideration.)
Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
Please read our Applicant Information Kit to view additional information you may find useful when applying for our jobs.
You will be evaluated for this job based on how well you meet the qualifications above.
Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Your qualifications will be evaluated on the following competencies: knowledge, skills, abilities, additional screening criteria, and other credentials.
Required Documents
All applicants are required to submit the following supporting document type(s):
·Resume
Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Note to applicants: Please include name and contact information for at least two (2) professional references in your resume and/or DA Form 3433 application when applying for jobs.
To apply for this position, you must submit a complete application package (see below) by 11:59 PM (EST) on the closing date reflected on this vacancy announcement.
A complete application package contains:
1. Resume and/or DA Form 3433 (http://cpol.army.mil/library/naf/jobkit/app-01.html)
2. Completed Occupational Questionnaire (View Occupational Questionnaire)
3. Any required documentation to support qualification or education requirements (e.g. certification(s), licensure, transcripts, etc.) For more information, see Required Documents (below).
4. If claiming Military Spouse Preference (MSP) please submit a copy of Permanent Change of Station (PCS) Orders (along with proof of marriage if applicant's name does not appear on sponsor's orders) with your application.
5. If claiming Involuntarily Separated Military Preference (ISMP), submit a copy of the DD 214 (member 4 or service 2 copy) or equivalent with your application.
6. If claiming Department of Defense (DoD) Nonappropriated Fund (NAF) Business Based Action (BBA) Priority Consideration, submit a copy of the DA Form 3434 or notice of separation due to business based action with your application.
7. If claiming DoD Current or Former NAF employee (CNE/FNE) Priority Consideration (to include current Appropriated Fund (APF) employees) submit a copy of DA Form 3434 or equivalent.
8. If claiming Outside Applicant Veteran (OAV) Priority Consideration, submit a copy of the DD 214 (members 4 or service 2 copy) or equivalent with your application.
9. If submitting a manual application, your responses to the Occupational Questionnaire (to view questionnaire click View Occupational Questionnaire) must be completed on the OPM Form 1203-FX. (To download form, click or paste this URL into the browser https://www.opm.gov/Forms/pdf_fill/OPM1203fx.pdf )
PLEASE NOTE: Please continue completing all questions within section 25 of the 1203-FX form (Occupational Questionnaire) regardless of the numbering sequence. Neglecting to respond to the job related questions will result in an ineligible rating.
You may submit your application package using one of the two methods identified below:
1. ONLINE (preferred) at https://www.usajobs.gov/ and search for Vacancy Identification Number (VIN) 1928047
2. FAX: Fax your application package (see above) to the USA Staffing Fax Processing Center (478) 757-3144. The VIN (1928047 ) must be clearly identified.
*To inquire about additional application options or to request Reasonable Accommodation please contact the CPAC, NAF HR Office listed as the point of contact for this vacancy announcement.
Additional Forms and URL links:
Fax Coversheet: https://staffing.opm.gov/pdf/usascover.pdf if faxing additional documents
Applicant checklist - http://www.chra.army.mil/a_char/tools/gps/files/Applicant%20Checklist%20-%20May%202014~466.doc
Work Schedules, Job Requirements and other information.
Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/466097200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
"Serving Those Who Serve"
Aloha! Overlooking the turquoise waters of world famous Waikiki beach, the Hale Koa Hotel is nestled on a 72-acre tropical oasis fronting the finest stretch of beach in Waikiki. We invite you to treat yourself to an experience that will create lasting & cherished memories of your tropical vacation in the islands. The Hale Koa Hotel offers an array of dining experiences for you to enjoy on property. The Hale Koa also offers a multitude of entertainment opportunities beyond just "fun in the sun". A perfect blend of impeccable service and affordable prices makes the Hale Koa Hotel an unparalleled value for your next vacation experience.