This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/464263900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
*ANNOUNCEMENT HAS BEEN AMENDED TO CHANGE CUT-OFF DATES. DUE TO THE NUMBER OF APPLICATIONS RECEIVED THE 2ND AND FINAL CUT-OFF WILL BE APRIL 28, 2017. APPLICATIONS WILL BE REVIEWED AND NOTIFICATIONS SENT OUT AFTER THAT DATE.*
OUR MISSION: To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
The Veterans Health Care System of the Ozarks (including Community Based Outpatient Clinics) is recruiting for Advanced Medical Support Assistants (AMSA). We are an employer of choice that is the center of excellence in patient care, education and research. We value Integrity, Commitment, Advocacy, Respect and Excellence. We value YOU.
This position may be located at the Veterans Health Care System of the Ozarks (VHSO) located in Fayetteville, AR or any of it's Community Based Outpatient Clinics (CBOCs) located in Fort Smith, AR; Ozark, AR; Mount Vernon, MO; Branson, MO; or Jay,OK.
This announcement is an open-continuous announcement and will be used to fill Advanced AMSA vacancies as they become available and applications will be reviewed as follows.
1st Cut-Off: March 13, 2017
2nd and Final Cut-Off: April 28, 2017
Your application will remain active for 3 months after the announcement close date, after which you will need to re-apply to receive consideration.
If you ARE an internal employee (i.e., VA applicant located at the facility and/or Community Based Outpatient applicant) or VA Agency Wide employee, you should apply under the announcement KT-17-KRP-1914298-OCA-BU in order to receive consideration.
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Recruitment and Relocation Incentive: Recruitment incentive and relocation incentive are not authorized for this position.
02/21/2017 to 04/28/2017
$36,611 - $47,598 per year
GS 06
Few vacancies in the following locations:
Not required
No
Permanent
Full-time - Full Time
06
No
KT-17-KRP-1914496-OCA-BU
464263900
The Advanced Medical Support Assistant (AMSA) plays an integral role in identifying and developing ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, revenue, and data validation issues. The work of an AMSA also impacts processes, action plans, monitoring and reporting. This is the Advanced Level of the position. The AMSA serves as an active member of the Patient Aligned Care Team (PACT) or Specialty Clinic and is involved with screening, advising and assisting Veterans who come to the Medical Center seeking medical treatment. Assignments at this level include, but are not limited to:
Work Schedule:Monday through Friday 8:00 a.m. to 4:30 p.m.
Functional Statement Title/#: Advanced Medical Support Assistant 000000
Physical Requirements: Work is mostly sedentary, but does require some walking and standing for a few minutes at a time several times a day processing paperwork, filing, etc. Minor lifting, carrying files, paper supplies and manuals. Use of a computer keyboard and telephone keypad.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
BASIC REQUIREMENTS:
a. Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3g.)
b. Experience and Education
(1) Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
(2) Education. One year above high school; or
(3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
c. English Language Proficiency: Medical Support Assistants must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
d. Physical Requirements: Applicants must successfully complete a pre-employment physical, including the possibility of a drug screen.
GRADE DETERMINATIONS:
In addition to meeting the basic requirements, applicants must have one (1) year of experience in a medical clinic or hospital performing clerical or office management work that is directly related to duties of the Advanced Medical Support Assistant and must be at a level comparable to MSA experience at the next lower level (GS-5). Applicants must also demonstrate they meet the Knowledge, Skills, Abilities at the next lower level (GS-5).
Experience comparable to the next lower level (GS-5) is defined as experience that includes, but is not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.). Applicants must also be able to demonstrate the following KSAs (a) Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports; (b) knowledge of basic medical terminology; (c) ability to make appointments in a clinical setting; (d) ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work; (e) ability to communicate effectively and professionally with employees at varying grade levels; and (f) ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution. Experience at this level is performed with minimal to no additional supervision.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Candidates must be able to demonstrate the following knowledge, skills, and abilities for the GS-6 level to qualify for this position.
a. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
b. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.
c. Advanced knowledge of the technical health care process as it relates to access to care.
d. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
e. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.
f. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
References: VA Handbook 5005 Part II Appendix G45 Medical Support Assistant Qualification Standard GS-679: http://vaww1.va.gov/Ohrm/HRLibrary/Dir-Policy.htm.
Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
NOTE: There is no substitution of education for experience at this grade level.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Applicants are required to submit the following documents. Failure to provide the documentation marked as (Required) listed below will result in being rated ineligible and your application package will be deactivated.
1. Résumé: Your resume must have the following information for each position you have held: job title, duties, dates of employment including month and year (start/end dates), and full time or part-time status with the number of hours worked each week. (Required).
2. VA Form 10-2850c - Application for Associated Health Occupations: (Available at http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf) (Required if selected).
3. Responses to the Occupational Questionnaire. View Occupational Questionnaire
4. SF-50 (Notification of Personnel Action): Federal applicants must submit the most recent non-award SF50 that shows your current title, series, grade, step, salary and tenure. (Required if applicable)
5. Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx. (Required if applicable).
6. VA Disability Statement documentation (available at https://www.ebenefits.va.gov/ebenefits-portal/ebenefits.portal). (Required if applicable).
7. Transcripts: If you are using education to meet the basic requirement for experience you must submit a copy of your official or unofficial transcripts. (Required if applicable).
Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, etc. You will not be contacted for additional information.
Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 1369275.
NOTE: If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online.
To apply for this position, you must complete the View Occupational Questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on Friday, April 28, 2017 to receive consideration.
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
After each cut-off date, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USAJOBS account and clicking on "Application Status." For a more detailed update of your status, click on "more information." Information regarding applicant notification points can be found in the USAJobs Resource Center.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/464263900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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Vacancy Identification Number (VIN): 1914496