This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/697939500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
This is the position of IT Specialist (Customer Support/System Administration), Computation Facility, Smithsonian Astrophysical Observatory. The purpose of this position is to provide desktop system support and customer support to CfA users in computer, voice, and network services.
01/04/2023 to 02/24/2023
$65,207 - $84,766 per year
IS 09
2 vacancies in the following location:
No
No
No
Permanent - Full Time.
Full-time - Trust Fund.
Competitive
11 - This is a career ladder opportunity with promotion potential to grade 11
No
No
23-38
697939500
First consideration may be made 14 days after the opening date. Selection for this position to be made at the grade 09 level. Candidates may be non-competitively promoted to grade 11 upon the recommendation of the supervisor based on classification requirements, satisfactory performance, and employee qualifications.
For qualification standards please check: http://www.opm.gov/qualifications/Standards/IORs/gs2200/2210-altA.asp
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
AND
Candidates for grade 09 must possess a minimum of one year of specialized experience equivalent to grade 07 in the normal line of progression for this occupation. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position such as ServiceNow or equivalent ITSM system experience, ability to configure and troubleshoot Mac and Windows networking and experience with Mac and Windows desktop support.
OR
Education:
All academic degrees and coursework must be from accredited or pre-accredited institutions. Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Grade 09: master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree
This job does not have an education qualification requirement.
You will be evaluated for this job based on how well you meet the qualifications above.
Your application will be evaluated first for the basic qualifications described above. The applications that meet the basic qualification will be evaluated further against the following criteria:
Basic knowledge of and experience with Microsoft Windows and MacOS operating systems, and the use of standard software application programs and utilities, to receive, respond , and ensure complete resolution of user problems.
Basic familiarity with email software such as Google Gmail, Microsoft Outlook, Thunderbird/IMAP, or similar mail applications to assist users with email and related collaborative tools.
Basic knowledge of network addressing schemes such as IP, ethernet, and DNS sufficient to configure customer computers for network access.
Basic knowledge of Ethernet Local Area Networks sufficient to troubleshoot connectivity problems. Familiarity with computer and network security practices
Excellent verbal and written communication skills and the ability to work effectively and cooperatively with computer network users, CF staff, and other SAO systems staff
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Detailed Resume
School Transcript, if using education to qualify for the position
Proof of U.S. accreditation for foreign study if applicable
Click on the "Apply Online" button on the upper right side of the page. Please Note:
You will receive an e-mail to acknowledge that your application has been received. Please be aware that the confirmation e-mail could reside in your "junk" or "bulk" mail folder depending on your filters. The Smithsonian receives many applications for each job. Each application is reviewed carefully, which may take a few weeks. You may also check your application status by logging into www.usajobs.gov and selecting the tab "My USAJOBS;" or by contacting the Office of Human Resources Representative listed.
Additional Information:
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Detailed Resume
School Transcript, if using education to qualify for the position
Proof of U.S. accreditation for foreign study if applicable
Click on the "Apply Online" button on the upper right side of the page. Please Note:
You will receive an e-mail to acknowledge that your application has been received. Please be aware that the confirmation e-mail could reside in your "junk" or "bulk" mail folder depending on your filters. The Smithsonian receives many applications for each job. Each application is reviewed carefully, which may take a few weeks. You may also check your application status by logging into www.usajobs.gov and selecting the tab "My USAJOBS;" or by contacting the Office of Human Resources Representative listed.
Additional Information:
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/697939500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.