This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/635795700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
The Director of Support Operations Directorate (SOD) is responsible for providing a comprehensive integrated program and a customer-focused delivery system to support operations, for the NASA Shared Services Center (NSSC), in accomplishing its assigned missions by directing a diverse cadre of skilled professionals who are civil servants and contractors.
02/08/2022 to 02/23/2022
$176,301 - $188,302 per year
ES 00
1 vacancy in the following location:
Yes—as determined by the agency policy.
Occasional travel - You may be expected to travel for this position.
Yes— NASA may consider reimbursement of relocation expenses based on Agency discretion and/or organizational needs; relocation expense reimbursement is not guaranteed.
Permanent
Full-time
Senior Executive
None
Yes
Yes
NSSC-22-ES-11379274
635795700
This position reports to the Executive Director, NSSC. The support operations activities encompass: Safety; Facilities; Logistics; Security; Performance, Quality and Risk management; and Information Resources to include the NSSC's enterprise resource platform, shared services applications, and Agency applications that support NSSC operations. The Director of Support Operations Directorate:
- Develops, executes, and guides an integrated strategic analysis, planning, and communications capability including business development, relationship management, and customer experience; that facilitate key decisions based on business intelligence, performance assessment, priority recommendations, and strategy.
- Responsible for formulation of policy, program implementation and managing the Directorate to minimize risk and produce the best results in terms of quality, efficiency, economy, and timeliness.
- Maintains cognizance of all Center projects and programs to ensure support capabilities meet current and future needs. Provides leadership risk management, quality management, data analytics, survey, responsiveness, project management and agile scrum programs.
- Provides program management of the National Center for Critical Information Processing and Storage (NCCIPS). Responsible for the overall management, leadership, and oversight of the broad range of support operations functions for the NSSC and provides coordination of Center-wide mission enablement activities by assuring these functions meet the programmatic requirements of the NSSC.
- Provides management of resources responsible for budget formulation, execution, and accounting operations of the NASA Working Capital Fund in support of NSSC operations, Agency Information Technology Business Services and NCCIPS.
- Serves as senior member in the development of policies and in the review of NSSC programs and services.
- Maintains an active relationship with the NASA Mission Support Directorate, other NASA mission support organizations, NASA Mission Directorates, NASA centers, other Federal agencies, private industry and other outreach sources for efficient and effective accomplishment of the organization's goals.
No Educational Requirement
If you are selected, NASA may request information regarding your vaccination status for the purposes of implementing workplace safety protocols, such as masking, physical distancing, testing, travel, and quarantine.
Due to COVID-19, NASA is currently in an expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area. Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement within 30 days. At that time, you may be eligible to request to continue to telework one or more days a pay period depending upon the terms of the agency's telework policy.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You will be evaluated for this job based on how well you meet the qualifications above.
All qualifications requirements must be met by the closing date of the announcement. You will be evaluated based on how well you meet the qualifications above.
We will review your resume and required documents to ensure you meet the basic qualification requirements. If you meet the basic qualification requirements, your application will be evaluated based on your narrative statements addressing the ECQs and MTQs. Your application will then be referred to and evaluated by an Executive Resources Panel (ERP) and will be placed in one of the following categories: Not Qualified, Qualified, or Highly-qualified. Candidates may receive an interview and/or be asked to provide a list of references. The ERP will make a recommendation to the appropriate approving authority.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
You must provide a complete application package. If you do not provide all required information, you will not be considered for this position. Only provide the following:
1. Resume showing relevant work experience (start/end dates stated in month/year, description of duties), applicable education at a minimum, and your contact information. For current or previous Federal employees, it should also include the Pay Plan, Series and Grade for each work experience entry. Limit your resume to 10 pages. If more than 10 pages are submitted, only the first 10 pages will be reviewed to determine your eligibility/qualifications.
2. Executive Core Qualifications narrative responses, if applicable. Limit your response to 10 pages. If more than 10 pages are submitted, only the first 10 pages will be reviewed to determine your eligibility/qualifications.
3. Mandatory Technical Qualifications narrative responses. Limit your response to 1 page per MTQ. If more than 1 page per MTQ is submitted, only the first pages for each MTQ will be reviewed to determine your eligibility/qualifications.
You may be asked to provide additional documentation to support your eligibility and the information provided in your application package. For example, we may request transcripts, SF-50s, SES Candidate Development Program certificate, etc. Therefore, we encourage you to have these documents prepared and ready when requested by the agency. If you fail to provide the required documents within the stated time period, we may withdraw a job offer and/or remove you from further consideration.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section.
A complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration.
Although you may or may not be contacted during the selection process, we will always advise you about the outcome of the announcement. If you have questions, please feel free to contact NASA Executive Staffing at Agency-Executive-Staffing@mail.nasa.gov.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
You must provide a complete application package. If you do not provide all required information, you will not be considered for this position. Only provide the following:
1. Resume showing relevant work experience (start/end dates stated in month/year, description of duties), applicable education at a minimum, and your contact information. For current or previous Federal employees, it should also include the Pay Plan, Series and Grade for each work experience entry. Limit your resume to 10 pages. If more than 10 pages are submitted, only the first 10 pages will be reviewed to determine your eligibility/qualifications.
2. Executive Core Qualifications narrative responses, if applicable. Limit your response to 10 pages. If more than 10 pages are submitted, only the first 10 pages will be reviewed to determine your eligibility/qualifications.
3. Mandatory Technical Qualifications narrative responses. Limit your response to 1 page per MTQ. If more than 1 page per MTQ is submitted, only the first pages for each MTQ will be reviewed to determine your eligibility/qualifications.
You may be asked to provide additional documentation to support your eligibility and the information provided in your application package. For example, we may request transcripts, SF-50s, SES Candidate Development Program certificate, etc. Therefore, we encourage you to have these documents prepared and ready when requested by the agency. If you fail to provide the required documents within the stated time period, we may withdraw a job offer and/or remove you from further consideration.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section.
A complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration.
Although you may or may not be contacted during the selection process, we will always advise you about the outcome of the announcement. If you have questions, please feel free to contact NASA Executive Staffing at Agency-Executive-Staffing@mail.nasa.gov.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/635795700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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