This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/552311000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
The Woodrow Wilson International Center for Scholars is the living, national memorial to President Wilson established by an Act of Congress in 1968 & headquartered in Washington, D.C. The Center provides an essential link between the policy & academic communities by creating programs & communication opportunities that examine current & emerging challenges confronting the United States and the world. It is a non-partisan/non-advocacy institution supported by both public & private funds.
11/21/2019 to 12/02/2019
$57,510 - $74,759 per year
GS 09
1 vacancy in the following location:
No
Occasional travel - Travel may be required (10% or less).
No
Permanent
Full-Time
Competitive
11 - When promotion potential is shown, the agency is not making a commitment and is not obligated to provide future promotions to you if you are selected. Future promotions are subject to administrative approval.
No
No
WC-20-02F
552311000
Current or former competitive service federal employees.
Federal employees who meet the definition of a "surplus" or "displaced" employee.
Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.
Merit Promotion Announcement and Special Hiring Authorities. Please review the hiring paths listed above for other categories that you may be eligible.
This position is located in the Wilson Center’s Information Technology (IT) Office responsible for managing and supporting all IT services and operations and their related hardware, software, security and operations. Reporting directly to the Chief Technology Officer, the IT Specialist (System Administration / Customer Support) will be performing the following duties and responsibilities:
At the GS-09 level, you will be performing similar work with additional guidance, training, and supervision from your supervisor. The scope and complexity of work is less than that of the full performance level but you will be exposed to complex IT system and customer service issues as you progress in your developmental position.
Applicants are encouraged to read the entire vacancy announcement prior to applying.
All Qualifications criteria must be met by the closing date of announcement.
MINIMUM QUALIFICATION REQUIREMNETS: All applicants must meet the qualification requirements outlined below to be considered minimally qualified for this position. The qualification requirements are in accordance with the Office of Personnel Management (OPM) Qualification Standards.
ALL QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT.
You may qualify at the GS-09 level, if you fulfill the following requirements:
SPECIALIZED EXPERIENCE: One year specialized experience at the GS-07 level in the Federal service or equivalent experience in the private sector that demonstrates: (1). Providing help desk or customer service support to include mobile device, laptops, and software, (2). Knowledge and application of IT applications, operating systems and protocols, (3). Knowledge of managing and administering routers, Ethernet switches, Airwatch, Fusemail, and Duo Security applications, Juniper firewall and security products, AND (4). Knowledge of managing and administering active directory, Windows 10, Windows Server; managing VMWare; implementing and administering back-up systems.
OR
EDUCATION: a master's degree or equivalent graduate degree OR two full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree.
Qualifying degree: Degree in computer science, computer engineering, information science, and information systems management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Note: You are required to provide a copy of your unofficial transcript at the time of application to support your claim. If you did not include a copy of your unofficial transcript, your application will be marked “Incomplete / Ineligible.”
In addition to the specialized experience applicants must have IT-related experience demonstrating each of the four competencies listed below:
In describing your experience, please be clear and specific. We will not make assumptions regarding your experience. If your résumé does not support your questionnaire answers, we will not allow credit for your response(s).
Education completed in colleges or universities outside the United States may be used to meet the above requirements. You must provide acceptable documentation that the foreign education is comparable to that received in an accredited educational institution in the United States. For more information on how foreign education is evaluated, visit: https://www.usgs.gov/about/organization/science-support/human-capital/how-foreign-education-evaluated-federal-jobs .
If you are using your education to qualify, you are required to submit your unofficial transcript at the time of application.
If selected, you will be required to submit your official transcript (and foreign education evaluation if your coursework or degree is conferred outside the United States as outlined above). You will be responsible for any cost associated in obtaining your academic transcripts, including foreign education evaluation.
Time In Grade (TIG) Requirement for General Schedule (GS) Positions: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-07 level is required to meet the time-in-grade requirements for the GS-09 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks.
CTAP/ICTAP: To receive special priority consideration for eligible applicants, you must rate a score of 85 or better on the established ranking criteria. Additional information can be found at CTAP/ICTAP.
EEO Policy: The Wilson Center is an Equal Opportunity Employer. All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors.
Reasonable Accommodation: Federal agencies provide reasonable accommodation to applicants with disabilities where appropriate. If you need a reasonable accommodation for any part of the application and hiring process, please notify us. Decisions on granting reasonable accommodation will be made on a case-by-case basis.
Schedule A: Persons with disabilities are encouraged to apply. For additional information, see https://www.opm.gov/policy-data-oversight/disability-employment/hiring/.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You will be evaluated for this job based on how well you meet the qualifications above.
Applications are evaluated and rated under Category Rating and Selection procedures. Category rating combines the applicant's total experience and/or education/training into a single category. Your application will initially be rated against the criteria outlined in this announcement.
Qualifying applications will be placed into one of the following categories:
1. Gold (Best Qualified)
2. Silver
3. Bronze
Applications in the Best Qualified category will be evaluated to ensure that the Specialized Experience and other eligibility requirements are met and supported/verified by the résumé and supplemental documents submitted.
You will be rated based on the following competencies:
Note: Additional assessment/s may be included as part of the application process, which may include, but not limited to, providing a writing sample, a timed writing assessment, situational assessment, and/or panel interviews.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The following documents are required for ALL APPLICANTS:
The following documents are required for ALL APPLICANTS:
Applicants applying for VEOA or other veteran appointments must submit:
Applicants claiming CTAP/ICTAP Eligibility must submit:
Failure to submit or provide the above mentioned required documents, including missing information in your resume, may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure that all required documents have been submitted.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. A complete application must be submitted by 11:59 PM (EST) on the closing date to receive consideration.
NOTE: Paper applications and information sent by mail WILL NOT BE ACCEPTED.
If applying online poses a hardship, please contact us at (202) 691-4211 prior to the closing date to speak to someone who can provide assistance for online submission. Requests for extensions will not be granted.
Once the online questionnaire is received, you will receive an acknowledgement email that your submission was successful. Based upon your category ranking, you may be referred to the hiring official. If your name is referred to the hiring official, you may be contacted directly by that office for a possible interview. You will receive notice via email or by mail, if no email address was provided by you during the application process.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
The following documents are required for ALL APPLICANTS:
The following documents are required for ALL APPLICANTS:
Applicants applying for VEOA or other veteran appointments must submit:
Applicants claiming CTAP/ICTAP Eligibility must submit:
Failure to submit or provide the above mentioned required documents, including missing information in your resume, may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure that all required documents have been submitted.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. A complete application must be submitted by 11:59 PM (EST) on the closing date to receive consideration.
NOTE: Paper applications and information sent by mail WILL NOT BE ACCEPTED.
If applying online poses a hardship, please contact us at (202) 691-4211 prior to the closing date to speak to someone who can provide assistance for online submission. Requests for extensions will not be granted.
Once the online questionnaire is received, you will receive an acknowledgement email that your submission was successful. Based upon your category ranking, you may be referred to the hiring official. If your name is referred to the hiring official, you may be contacted directly by that office for a possible interview. You will receive notice via email or by mail, if no email address was provided by you during the application process.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/552311000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
The Wilson Center is a leading institution for in-depth research and dialogue to inform actionable ideas on global issues.
According to findings by the University of Pennsylvania, the Wilson Center is the #1 Regional Studies think tank in the world, #5 in International Development, and #8 in Foreign Policy and International Affairs. The Center is also ranked #5 in the United States.
What do we do at the Wilson Center? Watch our 50 Years of Impact: A Look Inside the Wilson Center video to find out more.
For more information about our institution and public events, please visit website.