Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
Summary
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
JOB TITLE: Tour Coordinator BUSINESS TITLE: Tour Coordinator FLSA STATUS: Non-exempt JOB SERIES: 1101 PAY LEVEL: NF-02
INTRODUCTION: This position is located in the Retail Operations Section of the Business Operations Branch, Marine Corps Community Services (MCCS), Camp S.D. Butler, Okinawa, Japan. The primary purpose of this position is to perform administrative and clerical duties in support of Tours Plus.
SUMMARY OF DUTIES: As a Tour Coordinator, performs a variety of duties to support a comprehensive and versatile information, tickets, and tour program for military personnel, DOD Civilians, and their dependents. Work includes gathering and packaging information, assisting customers with international and domestic tour reservations, providing information, obtaining, and selling tickets, collecting fees, dealing with complaints from patrons with tact and diplomacy.
Attempts to secure tickets for tours at competitive rates. Coordinates package/tour development with local travel agencies, local and international resort representatives. Conducts surveys to determine program offerings.
Builds strong business relationships with local and international resorts.
Packages and presents information about Tours Plus to units at Newcomer Orientations, briefings, club functions, etc. Aids in coordinating and operating the Tours Plus booth at all major festivals and special events.
Makes recommendations for improvements in Tours Plus program, facility operations, policies, etc. Prepares reports to evaluate the success or shortcomings of program offerings.
Establishes and maintains a database of island-wide and international tours information for easy retrieval and reference.
Serves as Tour Leader when needed and must be able to accommodate flexible work schedule to include weekends, holidays and nighttime, and oversea traveling (maximum of 14 days).
Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles, and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise.
Adheres to safety regulations and standards. Uses required safety equipment and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.
Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
Must be at least 18 years old AND have graduated from high school or been awarded a certificate equivalent to graduating from high school. (Valid documentation will be required upon hire.)
Must be able to accommodate flexible work schedule to include weekends and holidays.
Skills and knowledge in Microsoft Programs such as Word, Excel, Access, Outlook, and PowerPoint.
Possess excellent customer service, interpersonal skills, tact, and problem-solving abilities, a team player and actively looking for ways to help people.
Must be able to perform prolonged standing, walking, reaching, and lifting of objects weighing light to moderate independently.
QUALIFICATION REQUIREMENTS:
Must be able to conduct briefings and/or conduct tours as required.
Knowledge of fundamental business principles to develop tour packages that are not cost prohibitive and marketing/tour promotion principles in order to obtain maximum program participation and acceptance.
Knowledge of local and international points of interest and up-to-date attractions and ability to spot opportunities for program growth and act on them.
Knowledge and experience in public relations and the relationship of the military and local civilian community.
Knowledge and experience of working in tourism industry, such as packaging domestic and international tours and verifying travel arrangements for tour groups, conducting tour leader services (Preferred).
A strong background in public speaking.
Must be able to possess CPR certification.
Must be able to work at other Tours Plus locations as required.
A valid Government Owned Vehicle (GOV) operator's permit may be requested for this position at the supervisor's discretion. If the supervisor determines that this position requires a GOV, the incumbent is required to obtain the license. Inability to obtain or maintain the appropriate licenses may result in disciplinary action.
Ability to communicate in Japanese both orally and in writing is highly desirable. (other language abilities also preferred).
This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Additional information
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.
As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.
Required Documents:
*Education/certification certificate(s), if applicable.
*If prior military, DD214 Member Copy
This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:
• Stability of Federal Civilian Service
• People with passion for doing work that matters
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:
• Stability of Federal Civilian Service
• People with passion for doing work that matters
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
THIS POSITION IS FOR APPLICANTS CURRENTLY RESIDING IN OKINAWA OR ARRIVING ON OFFICIAL GOVERNMENT ORDERS TO OKINAWA WITHIN 30 DAYS.
All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
MILITARY SPOUSE PREFERENCE (MSP) - IAW DoDI 1400.25, Volume 315.
Applies to positions in grades NF-3 and below, and equivalent Craft & Trades and Child and Youth positions.
May be exercised once per permanent relocation (PCS), when appointed to a regular full or part time position.
Per DoDI 1400.25, volume 315, Enclosure 3, para 2.h.1, MSP eligibility terminates upon acceptance or refusal of an offer of a continuing position (part-time or full-time) in the federal service for which the spouse has registered for employment, whether or not preference was applied.
Applicants hired into flexible positions (0-40 hours per week) or regular position with a time-limited appointment will not lose their spouse preference eligibility until movement or hired into a regular full or part time position.
The time period for MSP eligibility begins 30 days before the military sponsor's reporting date to the new duty station, if accompanied, or at any time thereafter during the tour.
All military and DoD civilian spouses are required to provide a copy of their sponsor's orders during the application process.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
THIS POSITION IS FOR APPLICANTS CURRENTLY RESIDING IN OKINAWA OR ARRIVING ON OFFICIAL GOVERNMENT ORDERS TO OKINAWA WITHIN 30 DAYS.
All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
MILITARY SPOUSE PREFERENCE (MSP) - IAW DoDI 1400.25, Volume 315.
Applies to positions in grades NF-3 and below, and equivalent Craft & Trades and Child and Youth positions.
May be exercised once per permanent relocation (PCS), when appointed to a regular full or part time position.
Per DoDI 1400.25, volume 315, Enclosure 3, para 2.h.1, MSP eligibility terminates upon acceptance or refusal of an offer of a continuing position (part-time or full-time) in the federal service for which the spouse has registered for employment, whether or not preference was applied.
Applicants hired into flexible positions (0-40 hours per week) or regular position with a time-limited appointment will not lose their spouse preference eligibility until movement or hired into a regular full or part time position.
The time period for MSP eligibility begins 30 days before the military sponsor's reporting date to the new duty station, if accompanied, or at any time thereafter during the tour.
All military and DoD civilian spouses are required to provide a copy of their sponsor's orders during the application process.
