This position is located in the Agency for Healthcare Research and Quality, Center for Quality Improvement and Patient Safety (CQuIPS), Division of Quality Measurement and Improvement. The duty location for this position is in Rockville, MD and is not eligible for remote work.
**Applicants please note: Additional selections may be made across the Department of Health and Human Services through this vacancy announcement.**
Summary
This position is located in the Agency for Healthcare Research and Quality, Center for Quality Improvement and Patient Safety (CQuIPS), Division of Quality Measurement and Improvement. The duty location for this position is in Rockville, MD and is not eligible for remote work.
**Applicants please note: Additional selections may be made across the Department of Health and Human Services through this vacancy announcement.**
This position is also open to PHS Commissioned Corps Officers. PHS Commissioned Corps (CC) Officers will be referred as CC personnel and not as a candidate for conversion to a permanent federal appointment.
** As of 3/15/2024, the closing date of the announcement has been extended to 4/1/2024.**
As a Health Scientist Administrator, your major duties and responsibilities include:
Providing leadership and direction for the Consumer Assessment of Healthcare Providers and Systems (CAHPS) and Surveys on Patient Safety Culture (SOPS) programs, which includes leadership and direction for patient experience and patient safety culture measurement and research.
Overseeing contractors on tasks such as survey development and administration, quality measurement, resource development activities, and research, as well as other project management tasks.
Serving as a grant and cooperative agreement Project Officer and developing Notice of Funding Opportunities.
Developing Statements of Work, and leading contract proposal evaluations.
Leading or participating in the review of technical quality of materials developed for the programs, including contract deliverables, surveys, guidance documentation, analytic materials, articles, and presentations.
Conducting healthcare services research and analyses.
NOTE: Do not cut and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.
All qualification requirements and time-in-grade must be met by the closing date of this announcement. Federal applicants must submit an SF-50 to show status and time-in-grade.
Males ages 18 through 25 must be registered with the Selective Service.
Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.)
PHS Commissioned Corps applicants must submit current personnel orders.
This position has an education requirement - transcripts are required.
A one year probationary period may be required.
Qualifications
THESE QUALIFICATION REQUIREMENTS MUST BE MET BY THE CLOSING DATE: 04/01/2024
OPM INDIVIDUAL OCCUPATIONAL REQUIREMENTS FOR GENERAL MEDICAL AND HEALTHCARE SERIES, 0601:
You must have a Bachelor's or graduate/higher level degree with major study in an academic field related to the medical field, health sciences or allied sciences appropriate to the work of the position being advertised. This degree must be from an educational program from an accrediting body recognized by the U.S. Department of Education at the time the degree was obtained.
You must provide a copy of your unofficial transcripts that verify that you meet this education requirement by the closing date of this announcement. A copy of a diploma is not acceptable as verification.
In addition to the OPM Education requirements, to qualify for this position at the GS-14 level, your resume must clearly demonstrate that you have one full year of the minimum qualifying experience comparable in difficulty and responsibility to at least the GS-13 level in the federal service.
MINIMUM QUALIFYING SPECIALIZED EXPERIENCE is experience that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position and is typically in or related to the work of the position to be filled. To be creditable, an applicant's one full year of specialized experience must demonstrate the knowledge, skills, and abilities necessary for successful job performance.
Examples of minimum qualifying specialized experience equal to the GS-13 level include performing the following types of tasks on a regular and recurring basis:
Using surveys related to patient safety culture or patient experience (e.g., Consumer Assessment of Health Providers and Surveys (CAHPS) or Survey on Patient Safety Culture (SOPS)) to analyze data and implement quality improvement or patient safety initiatives based on findings.
AND
Leading quantitative and qualitative research to gather and interpret health care-related information.
Experience refers to paid and unpaid experience, including volunteer work done through National Service Programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited.
Applicants whose resumes clearly demonstrate the required minimum qualifying specialized experience will be evaluated based on the occupational assessment competencies listed below. A COMPETENCY is defined as a measurable pattern of knowledge, skills, abilities, behaviors, and other characteristics that an individual needs to perform work roles or occupational functions.
PATIENT EXPERIENCE PROGRAM MANAGEMENT - Knowledge of patient experience issues such as patient-provider communication, care coordination, patient-centered care, data-driven quality improvement.
HEALTH SERVICES RESEARCH METHODOLOGY - Uses basic and applied research methods to examine access to, and the use, costs, quality, delivery, organization, financing, and outcomes of health care services to produce new knowledge about the structure, processes, and effects of health services for individuals and populations.
SURVEY DEVELOPMENT METHODOLOGY - Uses knowledge of the principles of questionnaire design and question development, cognitive and field testing, psychometric analysis, survey sampling.
SCIENTIFIC WRITING - Prepares written documentation to transfer scientific information about concepts, situations, products, services, or results to audiences with varying levels of scientific knowledge.
PROJECT MANAGEMENT - Knowledge of the principles, methods, or tools for developing scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance.
Current status candidates must meet Time-in-Grade (TIG) by the closing date of this announcement. To allow us to verify that you meet TIG requirements, provide any of the following SF-50s:
Current year pay adjustments are not acceptable for verifying TIG (ex. 2024 general increases cannot be used to verify TIG).
Competitive or Career-ladder promotion to your highest grade (this does not include 120 day temporary promotions)
Regular Within Range Increase (WRI) or With In Grade (WGI) increase at your highest grade (this does not include quality step increases (QSIs).
Competitive career/career-conditional appointment to your highest grade.
SF-50 at your highest grade held, that is at least one year older than the announcement closing date of 04/01/2024.
This position has an education requirement. You must submit a copy of your transcripts (or a list of your courses including titles, credit hours completed and grades) to document that you have met the education requirement. Unofficial transcripts will be accepted in the application package. Official transcripts will be required prior to your starting work.
Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov.
Additional information
HHS is an equal opportunity employer. Selection for this position will be based solely on merit without regard to race, color, religion, age, gender, national origin, political affiliation, disability, sexual orientation, marital or family status or other differences.
Security and Background Requirements: If not previously completed, a background security investigation will be required for all appointees. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. False representation may be grounds for non-consideration, non-selection and/or appropriate disciplinary action.
E-Verify: AHRQ participates in the USCIS Electronic Employment Eligibility Verification Program (E-Verify). E-Verify helps employers determine employment eligibility of new hires and the validity of their social security numbers.
Direct Deposit: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
Creditable Service: A newly appointed or reappointed employee may receive service credit for annual leave for prior work experience directly related to the duties of the position being filled. The use of this service credit is at the discretion of the selecting official and must be finalized prior to selectee's entrance on duty. For more information, please click here.
Financial Disclosure: This position requires you to file a public or confidential financial disclosure report prior to receiving a final offer letter as well as within 30 days of your appointment. This will require you to report information such as recent sources of income, financial interests you hold, and outside activities you participate in, as well as similar information from a spouse or any dependent children. If you have questions, please contact AskHR@hrsa.gov.
Bargaining Unit: Position is not in the Bargaining Unit.
Recruitment Incentives: Recruitment incentives are not authorized.
Student Loan Repayment Incentive: Student loan repayment incentive is not authorized.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar positions across HHS.
To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings by the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as having knowledge of your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin prior to receiving an offer.
Applicants for this position will be evaluated by an Subject Matter Expert who specializes in the work of this position.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact either HRSA's Office of Human Resources at (301) 443-3780 or by email: askhr@hrsa.gov or HRSA's Reasonable Accommodation programs at (301) 443-2538 or by email: RA-Request@hrsa.gov. You must contact the Reasonable Accommodations Program prior to the closing date of this announcement to receive assistance. The decision on granting reasonable accommodation will be made on a case-by-case basis. Hours of operation: Monday through Friday 7:30AM to 4:00PM EST (except Federal holidays).
Submission of a resume alone is not a complete application. To apply for this position, you must provide a complete online Application Package which includes:
1. A current Resume - For resume writing guidance, please visit USAJOBS Resources Center or view their video tutorial. Your resume must thoroughly describe how your skills and experiences align to the criteria defined in the "Qualifications" section of this announcement and it must support your responses to the assessment questionnaire. We cannot assume you have performed the necessary experience required for this position regardless of your employment history or academic career. To ensure all of the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builder. If you choose to use your own resume, curriculum vitae, or any other written form you choose, then you must ensure it contains all of the required information and you organize it so we can associate the following information for each experience/position:
Job title
Name of employer
Beginning and ending dates of employment (month/day/year format)
Hours worked per week. We will assume full-time unless otherwise stated. We will prorate part-time employment in crediting experience.
Detailed description of job duties, accomplishments, related skills, and responsibilities to include any supervisory/managerial responsibilities and number of staff supervised (if applicable)
Your resume must show the series and grade or equivalent for all federal positions you have held (if a federal position).
Performance ratings and any monetary or non-monetary awards. (Optional)
You must also ensure that the duties performed are clearly matched to each period of employment. Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.) on your resume or cover letter. We will not access web pages linked on your resume or cover letter to determine your qualifications.
2. A complete Assessment Questionnaire
3. Other supporting documents to be submitted with application:
Veterans' Preference Documentation, if applicable, a DD-214 Member 4 copy, which shows type of discharge. If still active, provide an official Statement of Service. Any other documentation such as VA letter documenting disability, SF-15, and any other required supporting documentation based your veterans' preference claim.
If you are a veteran with preference eligibility and you are claiming 5-points veterans' preference, you must submit a copy of your DD-214 (Member 4 Copy), or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. Click here for more information on veterans' preference.
SF-50: Federal applicants must submit an SF-50 (Notification of Personnel Action) that shows status and time-in-grade, and its full performance level. If you are an HHS employee you may obtain a copy of your SF-50 from eOPF. If you have separated from Federal Government employment, you may obtain a copy of your SF-50 via: National Personnel Records Center, Annex, 1411 Boulder Boulevard, Valmeyer, IL, 62295; FAX (618) 935-3014; Email CPR; or visit the National Archives Website.
Personnel Orders: PHS Commissioned Corps Officers must submit a copy of latest personnel orders in lieu of SF-50.
Peace Corps volunteers must submit a copy of your "Description of Service (DOS)" in lieu of the SF-50. If you do not have one you should email the Peace Corps Office of Volunteer and PSC Financial Services at certify@peacecorps.gov.
If you are currently serving in a pay banded position, please include a copy of your pay band chart with your application.
College transcripts (if the position has a positive education requirement, or you are qualifying on the basis of education).
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Need assistance with the Federal application process? This video will provide you with an overview of the Federal application process for positions in the competitive civil service using USAJOBS. Please click the link to view How to Apply for Federal Jobs - YouTube
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 04/01/2024 to receive consideration.
To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP): Click here
Applicants please note: To assist us with an expeditious application review process, please do not submit any of the documentation listed below unless specifically requested in the announcement. The following documents are not required and do not need to be submitted with your resume:
Diplomas of any type (When education documents are required, you must submit unofficial transcripts)
Letters of Recommendation, Reference, or Congratulations, etc.
General training documents or certificates of completed training (Except Contract Specialist positions when requested in the announcement)
Any documents with a picture of the applicant (Except medical or nursing licenses when requested in the announcement)
Agency for Healthcare Research and Quality
5600 Fishers Lane
Rockville, MD 20852
US
Next steps
HHS has a critical preparedness and response mission: HHS protects the American people from health threats, researches emerging diseases, and mobilizes public health programs with domestic and international partners. In support of this mission, HHS offers its employees the opportunity to volunteer to become Federal Civilian Detailees and contribute their unique skills through voluntary temporary assignments to humanitarian emergencies or Departmental priorities countering new and emerging health, safety, and security threats.
Once your online questionnaire is received you will be sent an acknowledgement email that your submission was successful. We will update your status after each key stage in the application process has been completed. You may also check the status of your application through your USAJobs profile. check the status
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact either HRSA's Office of Human Resources at (301) 443-3780 or by email: askhr@hrsa.gov or HRSA's Reasonable Accommodation programs at (301) 443-2538 or by email: RA-Request@hrsa.gov. You must contact the Reasonable Accommodations Program prior to the closing date of this announcement to receive assistance. The decision on granting reasonable accommodation will be made on a case-by-case basis. Hours of operation: Monday through Friday 7:30AM to 4:00PM EST (except Federal holidays).
Submission of a resume alone is not a complete application. To apply for this position, you must provide a complete online Application Package which includes:
1. A current Resume - For resume writing guidance, please visit USAJOBS Resources Center or view their video tutorial. Your resume must thoroughly describe how your skills and experiences align to the criteria defined in the "Qualifications" section of this announcement and it must support your responses to the assessment questionnaire. We cannot assume you have performed the necessary experience required for this position regardless of your employment history or academic career. To ensure all of the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builder. If you choose to use your own resume, curriculum vitae, or any other written form you choose, then you must ensure it contains all of the required information and you organize it so we can associate the following information for each experience/position:
Job title
Name of employer
Beginning and ending dates of employment (month/day/year format)
Hours worked per week. We will assume full-time unless otherwise stated. We will prorate part-time employment in crediting experience.
Detailed description of job duties, accomplishments, related skills, and responsibilities to include any supervisory/managerial responsibilities and number of staff supervised (if applicable)
Your resume must show the series and grade or equivalent for all federal positions you have held (if a federal position).
Performance ratings and any monetary or non-monetary awards. (Optional)
You must also ensure that the duties performed are clearly matched to each period of employment. Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.) on your resume or cover letter. We will not access web pages linked on your resume or cover letter to determine your qualifications.
2. A complete Assessment Questionnaire
3. Other supporting documents to be submitted with application:
Veterans' Preference Documentation, if applicable, a DD-214 Member 4 copy, which shows type of discharge. If still active, provide an official Statement of Service. Any other documentation such as VA letter documenting disability, SF-15, and any other required supporting documentation based your veterans' preference claim.
If you are a veteran with preference eligibility and you are claiming 5-points veterans' preference, you must submit a copy of your DD-214 (Member 4 Copy), or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. Click here for more information on veterans' preference.
SF-50: Federal applicants must submit an SF-50 (Notification of Personnel Action) that shows status and time-in-grade, and its full performance level. If you are an HHS employee you may obtain a copy of your SF-50 from eOPF. If you have separated from Federal Government employment, you may obtain a copy of your SF-50 via: National Personnel Records Center, Annex, 1411 Boulder Boulevard, Valmeyer, IL, 62295; FAX (618) 935-3014; Email CPR; or visit the National Archives Website.
Personnel Orders: PHS Commissioned Corps Officers must submit a copy of latest personnel orders in lieu of SF-50.
Peace Corps volunteers must submit a copy of your "Description of Service (DOS)" in lieu of the SF-50. If you do not have one you should email the Peace Corps Office of Volunteer and PSC Financial Services at certify@peacecorps.gov.
If you are currently serving in a pay banded position, please include a copy of your pay band chart with your application.
College transcripts (if the position has a positive education requirement, or you are qualifying on the basis of education).
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Need assistance with the Federal application process? This video will provide you with an overview of the Federal application process for positions in the competitive civil service using USAJOBS. Please click the link to view How to Apply for Federal Jobs - YouTube
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 04/01/2024 to receive consideration.
To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP): Click here
Applicants please note: To assist us with an expeditious application review process, please do not submit any of the documentation listed below unless specifically requested in the announcement. The following documents are not required and do not need to be submitted with your resume:
Diplomas of any type (When education documents are required, you must submit unofficial transcripts)
Letters of Recommendation, Reference, or Congratulations, etc.
General training documents or certificates of completed training (Except Contract Specialist positions when requested in the announcement)
Any documents with a picture of the applicant (Except medical or nursing licenses when requested in the announcement)
Agency for Healthcare Research and Quality
5600 Fishers Lane
Rockville, MD 20852
US
Next steps
HHS has a critical preparedness and response mission: HHS protects the American people from health threats, researches emerging diseases, and mobilizes public health programs with domestic and international partners. In support of this mission, HHS offers its employees the opportunity to volunteer to become Federal Civilian Detailees and contribute their unique skills through voluntary temporary assignments to humanitarian emergencies or Departmental priorities countering new and emerging health, safety, and security threats.
Once your online questionnaire is received you will be sent an acknowledgement email that your submission was successful. We will update your status after each key stage in the application process has been completed. You may also check the status of your application through your USAJobs profile. check the status
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
