This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/730203400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Serves as a Lead Hotel Customer Service Agent (Regular Part-Time) in the Front Office Department of the Hale Koa Hotel.
The first cut-off date will be on Friday, September 22, 2023. Additional lists will be pulled after this first cut-off date at the request of the hiring manager.
Local candidates will be reviewed first as PCS is not authorized. If determined that area of consideration is to be expanded, all candidates will be considered.
09/16/2023 to 10/15/2023
$25.75 - $30.69 per hour
NF 2
1 vacancy in the following location:
No
No
Not required
No
Permanent -
Part-time - 20 to 39 Hours per week
Competitive
2
No
No
WENAFP42311999313
730203400
The area of consideration for this vacancy is US and Non-US Citizens
As working leader, leads others in the performance of work related to the duties involved assisting guests at the hotel front desk operation. Ensures manager's directives and plans are communicated and followed and provides status and information reports as required. Directs the performance of work and makes recommendations regarding work processes, methods, or actions related to employee performance, evaluation, training, etc. As working leader.
Warmly welcomes and interacts with arriving guests and visitors. Checks in and out guests in support of the front desk reception service on an as needed basis. Assigns guest room, accepts payment, gives receipt and room keys. Posts charges and payments and responsible for the accountability and safekeeping of the assigned change fund. Cashes travelers and personal checks and secures credit card authorizations. Sells hotel services such as tickets for events and shows. Provides information on the various hotel services, programs, offerings, and local points of interest. Answers guest inquiries on the general lodging layout, parking, and room features. Resolves conflicts of a minor nature and advises supervisor of more serious and non-routine concerns for resolution. Performs all related clerical tasks associated with the above functions.
This job does not have an education qualification requirement.
You will be evaluated for this job based on how well you meet the qualifications above.
Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or you may be considered ineligible.
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The following documents must be submitted with your application:
You may submit your application packet using one of the two methods identified below:
Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
The following documents must be submitted with your application:
You may submit your application packet using one of the two methods identified below:
Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/730203400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
"Serving Those Who Serve"
Aloha! Overlooking the turquoise waters of world famous Waikiki beach, the Hale Koa Hotel is nestled on a 72-acre tropical oasis fronting the finest stretch of beach in Waikiki. We invite you to treat yourself to an experience that will create lasting & cherished memories of your tropical vacation in the islands. The Hale Koa Hotel offers an array of dining experiences for you to enjoy on property. The Hale Koa also offers a multitude of entertainment opportunities beyond just "fun in the sun". A perfect blend of impeccable service and affordable prices makes the Hale Koa Hotel an unparalleled value for your next vacation experience.
