The Regional Dispatch Center provides communication, informational and immediate contact support for day-to-day emergency, non-emergency and all-risk incidents including law enforcement, medical dispatch, search and rescue, wildland and structural fire to employees, park partners, visitors and mutual aid to city, state and federal entities in the Metro St. Louis area and sites within the MWR. The Regional Dispatch Center directly supports the Gateway Arch National Park (JEFF), Ozark National Scenic Riverways (OZAR), Ulysses S. Grant National Historical Site (ULSG), Tallgrass Prairie National Preserve (TAPR), Herbert Hoover National Historical Site (HEHO), Effigy Mounds National Monument (EFMO), Wilson's Creek National Battlefield (WICR) and Federal/State Agencies to include the Department of Justice (DOJ), Federal Bureau of Investigations (FBI) and Missouri State Highway Patrol (MOHP).The center operates 24/7/365 and major duties include: (1 ) Monitor all radio traffic, telephones & CCTV system in support of operational security, law enforcement & anti-terrorism; (2) Obtain law enforcement and sensitive information from computerized systems to include REJIS, MULES, NCIC & NLETS, and internet sources requiring a thorough knowledge of each systems capabilities and the methods to retrieve the needed data; (3) Transmits, receives and relays official messages via radio, & telephone; (4) Operates a voice and radio recording system. Regularly checks and maintains the system are in operational order assuring transmissions are being properly recorded and archived for any future use; (5) Must make sound independent decisions and exercise sound judgments under stressful situations. Must prioritize, and react to, multiple, and simultaneous incidents of both emergency and non-emergency situations.
Physical Demands: Work is performed, often alone, in a confined space for eight hours at a time, which limits, and sometimes eliminates, break opportunities. Work is often of an emergency nature and is emotionally stressful. Due to the nature of work at this all-risk incidents Regional Dispatch Center, incumbent may have to work holidays, report for duty during adverse weather conditions, report for duty, and be expected to work prolonged hours. Dispatchers are considered Essential Personnel. Incumbent is subject to shift work and uncommon tours of duty. Work requires use of the voice in vocal communications for periods of hours at a time. Voice must be clear, audible, and tone effective with words plainly spoken and understandable. Incumbent must be able to hear clearly and discern a variety of audible communications and signals simultaneously. Incumbent must possess manual dexterity sufficient to operate computer terminals/keyboards and related equipment efficiently and to maintain both digital and written logs. Work involves occasional lifting of boxes and supplies up to weights of 40 pounds.
Work Environment: Work is performed in an adequately lighted and climate-controlled office. The setting is typically confined and secure, and entrance and egress is controlled. Incumbent may not leave the Center unless relieved by another dispatcher. Noise levels are routinely high due to electronic equipment, telephones, radios, HVAC, and other discussions ongoing in the performance of duties. Contacts with fellow employees or members of the public may occasionally be stressful, primarily when those contacted have recently been involved in a law enforcement or public safety incident. Work requires the ability to sit for extended periods of time working at a computer. The work schedule may involve assignments at night and on weekends.
AREA INFORMATION: The Gateway Arch National Park is located in downtown St. Louis, Missouri, on the banks of the Mississippi River. The park memorializes the city's role in westward expansion through the 630 foot Gateway Arch and underground Museum at the Gateway Arch. A sports lover's paradise, fans are kept on the edge of their seats all year by a host of professional teams. With remarkable low cost of living for all the comforts and attractions it affords, St. Louis has a small-town feel, yet offers all the amenities you'd expect in a major metropolitan area, including top-notch health care and education resources. The City of St. Louis is relatively small, but the surrounding metropolitan area with nearly two million residents in both Missouri and Illinois offers many suburban and rural counties for easy commutes. Cultural institutions abound; in Forest Park alone, you'll find the Zoo, Art Museum, History Museum, Science Center, the Municipal Opera and more. There are over 100 parks and some 200 miles of cycling, running and walking trails. Visit the website: http://www.stlrcga.org for more information.
Conditions of Employment
- U.S. Citizenship required.
- Appointment subject to background investigation and favorable adjudication.
- Meet Selective Service Registration Act requirement for males.
- Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
- You will be required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is subject to random testing for illegal drug use.
- Licensing Requirements - You will be required to successfully pass REJIS, MULES, and be NCIC/NLETS certified within 6 months of entrance on duty date.
- You will be required to operate a government (or private) motor vehicle as part of your official duties; a valid driver's license is required. You will be required to submit a Motor Vehicle Operator's License and Driving Record. You must also submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that disclose all valid driver's licenses, whether current or past, possessed by you.
- You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
- You may be required to work on-call, evenings, weekends, holidays, and overtime.
- If you are a new permanent employee in the Federal government, you will be required to complete a one-year probationary period.
All qualifications must be met by the closing date of this announcement-08/15/2022-unless otherwise stated in this vacancy announcement.
Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience.
For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected.
QUALITY RANKING FACTOR: This position performs typing into computer software programs to produce correspondence, reports, forms, etc, and typing 40 words per minute (based on a five-minute sample with 3 or fewer errors) is required.
- AND -
To qualify for this position at the GS-07 grade level, you must possess the following minimum qualifications by close of the announcement:
EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-6 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: working as an emergency communications dispatcher in person, by telephone, or by radio; relaying information on a radio or telephone system; performing support duties receiving, filling & tracking requests, providing logistical support information, recording & maintaining records & communications logs. Coordinate with others on mobilization, reassignment and demobilization of resources. Your resume must include month/year to month year and hours per week worked on your resume.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
There is no substitution of education for experience at the grade level of this announcement.
A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.
This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.
If you are unable to apply online or need to fax a document that you do not have in electronic form, view the following link for information regarding an Alternate Application. Click the following link for more information, https://help.usastaffing.gov/Apply/index.php?title=Alternate_Application_Information
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessments required for this position. A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating.
Candidates will be rated and ranked using Category Rating procedures. These procedures place candidates with veteran's preference above non-preference eligibles within each category. Veterans with a service connected disability of at least 10 percent are listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher. Under Category Rating, candidates will be rated and ranked into one of three categories:
You will be evaluated on the following competencies:
- Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position
- Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job
- Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job.
- Technical Competence
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The following documents are required and must be submitted by 11:59 PM (EST) on 08/15/2022:
Do not submit photographs with your application package.
- Resume which includes a list of all significant jobs held and duties performed, dates specified in month and year format, and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. If military or civilian, please include your rank and/or grade.
- Complete Required Assessment.
- Other Supporting Documents, if applicable, such as:
- Veterans Preference Documentation:
- If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you don't have your DD-214, you may request it after discharge from the National Archives.
- If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
- If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from www.ebenefits.va.gov or call 1-800-827-1000 to establish proof of disability.
- Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position.
Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.
Do not upload Adobe portfolio documents.
Adobe portfolio documents are not viewable by our agency's staffing offices.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position: You must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. To receive consideration, the complete application package must be submitted by 11:59 PM (EST) on 08/15/2022. WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES.
- Select Apply. If you are not logged in, you will be prompted to login or create an account.
- Prompted to Start the Application Process by selecting "Start Application."
- Select or add the resume you want to use for this application. Click here on how to build a resume in USAJOBS.
- Select documents you want included in this application.
- Review package to acknowledge your documents were reviewed.
- Select if you want to include your demographic information.
- After reading and certifying the application is true and submitted in good faith, select "Continue to Agency Site."
- Follow onscreen prompts and instructions to complete your application.
- Add the supporting documents by indexing your documents with the dropdown.
- Upload any missing required documents or optional documents.
- Review and Submit Application.
- While logged in, you can check the status of your application by selecting "+" next to the job title for this position.
- You can review or revise your application at any point during the open period of the announcement.
- To update an application, you should log into your USAJOBS account and select "+" next to the job title for this position. Select "Update Application" for this job.
- Note: When you click Update Application, you will be prompted to re-select your documents from USAJOBS. Documents submitted with the first application will no longer be associated with the applicant record. So it is important that you select all documents you want to use in the re-application.
- To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to EO 14043, that requirement does not currently apply. However, the NPS requires employees and selected applicants to provide their vaccination status for the purposes of implementing other workforce safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.
Once the Occupational Questionnaire is received you will receive acknowledgement that your submission was successful. If you are among the most qualified candidates and your name is referred to the hiring official, you may be contacted directly for a possible interview. You will be notified of the status of your Application Package at the time candidates are referred for consideration, and when the selection process is complete.