Information Technology Specialist (Systems Admin)

This job announcement has closed

This position is located in the United States Agency for Global Media's (USAGM), Technology Services and Innovation (TSI), Information Technology Directorate, Digital Management Division. The incumbent serves as an IT Specialist (System Administrator) (Digital Media Systems Support Group Specialist), planning, design, and integration of computer hardware and software systems required for United States International broadcasting.

Applications will only be accepted for the first 50 applicants.

Help

Hiring complete

Open & closing dates

07/07/2022 to 07/21/2022

This job will close when we have received 50 applications which may be sooner than the closing date. Learn more
Salary

$126,233 - $164,102 per year
Pay scale & grade

GS 14
Help
Location

2 vacancies in the following location:
- Washington, DC
Remote job

No
Telework eligible

Yes—as determined by the agency policy.
Travel Required

Not required
Relocation expenses reimbursed

No
Appointment type

Permanent
Work schedule

Full-time
Service

Competitive
Promotion potential

14
Job family (Series)
- 2210 Information Technology Management
Supervisory status

No
Security clearance

Not Required
Drug test

No
Position sensitivity and risk

NCS/High Risk
Trust determination process
- Suitability/Fitness
Announcement number

DE-11560041-22-AG
Control number

664208700

Help

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Career transition (CTAP, ICTAP, RPL), the public, Veterans; All U.S. Citizens.

Help

Duties include, but are not limited to:

Maintains and administers all digital media broadcast system in order to ensure operation for numerous broadcasting equipment needs.
Maintains and administers various account databases containing user accounts, categories, groups, permissions and application security.
Manages support and administration of all critical services provided by the Digital Management Division. This shall include the administration of the IDAPS(Integrated Digital Audio Production System) database, the HSM(Hierarchical Storage Management) Database and associated subsystems, and local/remote backup and disaster recovery subsystems; including the administration of various live assists and automated playback/record systems, automated file transcoding systems, third party music scheduling subsystems and computer image digital media software verifications.
Designs and maintains user load balancing among servers. Monitors the performance of all digital media broadcast systems and subsystems. Supports and troubleshoots Dalet video servers and related hardware and software running Galaxy Media Asset Management (MAM).Supports and troubleshoots servers and related software running the ScheduAll based Traffic Management System.
Provides the digital media broadcast system user community with a high level of technical operating system support; expert problem resolution; and technical liaison with operations and maintenance technicians within VOA and TSI Divisions; provides the entire user community and technical support staff with professional, technical training in all areas concerned with the servers and their operating systems and all relevant software, tools, and utilities.
Plans, develops, and implements future broadcast system deployments and upgrades into various areas. Works closely with TSI staff to resolve any internal computer system problems related to broadcast systems. In addition, a close relationship is needed to maintain proper Standard Network Access Protocol (SNAP) broadcast system client images.
Responsible for basic level awareness of the TSI's LAN configuration and operation to ensure mission critical service level agreements. Supports, enhances, and provides digital equipment information sessions to Help Desk staff as required.

Help

Conditions of Employment

U.S. citizenship is required.
Applicants must meet all qualification requirements by closing date of the announcement to be considered.
Applicants must complete online questionnaire.
If you are a male applicant, born after 12/31/59, you are required to register under the Military Selective Service Act. The Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.
This is a Non-critical Sensitive (NCS), High Risk, position. If selected, this position requires the completion of the SF-86.
Suitability Determination: If selected, you will be subject to a background investigation to establish your suitability for federal employment. The background investigation will include, among other aspects, a review of your credit and legal history.
This position is covered by a Union Agreement
Your application to this DE announcement will only allow consideration for this announcement. We cannot electronically or manually move your application to corresponding announcement ST-11547392-22-AG.
The full performance grade level for this position is GS-14.

Qualifications

Applicants must have a minimum of one year of specialized experience at a level of difficulty and responsibility comparable to the GS-13 or comparable pay band in the Federal service or equivalent experience in the private sector.

Specialized Experience is experience that has equipped the applicant with the knowledge, skills and abilities to successfully perform the duties of the position.

Specialized experience includes: Experience planning, organizing, coordinating, and implementation and researching and developing requirements; Experience assessing the performance of IT/Broadcast systems and their operations or procuring new technologies to support and enhance agency operations and business functions.

Experience planning, designing, developing and facilitating deployment of new systems, assessing systems operations, and upgrading information technology relative to broadcast operations; Experience conducting monthly Security Assessment/Maintenance; and providing input on evaluating future applications and their impact on enterprise architecture, migration strategies such as planning for continuity of operations, and resolutions to issues of systems operational performance.

Education

Applicant cannot substitute education for experience.

Additional information

If you are an eligible Inter agency Career Transition Assistance Program (ICTAP) applicant, you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 80 or above on the rating criteria for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.
Applicants claiming veteran's preference must submit a DD-214 (copy # 2 or 4 - member copy); veterans who are claiming disabled veteran preference must also submit a VA disability letter and a SF-15; AND, applicants seeking widow or other special veterans preference must submit a SF-15 and all documents indicated for their specific form of preference.
Status applicants who wish to be considered under merit promotion procedures, including those eligible to apply under Interchange Agreements with other Merit Systems and Veterans Employment Opportunity Act of 1998, should apply under announcement # <>.
If you are still on active duty, you may submit a statement of service from your Personnel Command which states the date you entered active duty, the date you are separating, and the campaign medals you have received.
This job opportunity announcement may be used to fill additional similar vacancies across USAGM.

Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

You will be evaluated for this job based on how well you meet the qualifications above.

Once your resume or application is submitted, a review of your qualifications will be made to ensure you meet the job requirements and competencies required for this position.

Competencies:

Attention to Detail
Customer Service
Information Technology Program Management
Oral Communication
Problem Solving
Technical Competence
Technology Management

Possession of competencies may be addressed in a cover letter and/or resume. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The numeric rating you receive is based on your responses to the questionnaire. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score can and will be adjusted to more accurately reflect your qualifications. Please follow all instructions carefully. Errors or omissions may affect your rating. You will then be placed in one of three rating categories:

Qualified Category
Well Qualified Category
Best Qualified Category

Application of Veterans' Preference: Category Rating does not add veterans' preference points, but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles with a compensable service-connected disability of 10 percent or more will be placed at the top of the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher). Preference eligibles who do not have a service-connected disability of 10 percent or more will be assigned to the appropriate quality category based upon the job-related assessment and will be listed ahead of nonpreference eligibles within the appropriate quality category.

Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

All applicants are required to submit the following supporting document type(s):
- Resume
Applicants may also submit the following supporting document type(s), which may not be required for all applicants:
- Cover Letter
- DD-214/ Statement of Service
- Disability Letter (VA)
- Reasonable Accommodation Documentation
- Resume
- Separation Notice (RIF)
- SF-15
Although the required documents listed in this announcement only indicates that a resume is required, other documents may be required in specific circumstances, as indicated in application requirements in Other Information above.

If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach the member copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also attach an Application of 10-Point Veterans' Preference (SF-15) plus the proof required by that form. If you are still on active duty, you may submit a statement of service from your Personnel Command which states the date you entered active duty, the date you are separating, and the campaign medals you have received.
You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you cannot complete the Application Package online, please contact the Human Resource office.
- To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents and any appropriate Accepted Documents.
- To begin, click Apply in the announcement; then, choose to create a new USAJOBS account or Sign-in into your existing account.
- Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
- You will have the opportunity to upload additional documents to include in your application before submitting it. Your uploaded documents may take several hours to clear the virus scan process.
- Click the following link to pre-view and print the occupational questionnaire.
- After completing the questionnaire and uploading appropriate documents, click the Submit Application to submit your application package.
- It is applicant's responsibility to verify that information entered and uploaded, (i.e., resume, veteran's documentation, completed assessment questionnaire, and SF-50's) are accurate and were submitted before 11:59 PM (EST) on of the announcement to receive consideration.
- Human Resources will not modify or change any part of your application. If a document is not in legible format, applicant will not be able to view it in Application Manager which means applicant must again upload or fax the documentation by the closing date of this announcement.
- To verify your application is complete, log into your USAJOBS account. The page will display the positions for which you've applied as well as the status of each application.
- To return to an incomplete application, log into your USAJOBS account and click on the plus sign (+) next to the job title to expand information about the job. Next click on Update Application to complete the application process.
- Note: Submission of a resume alone IS NOT a complete application. This position requires the completion of additional forms and/or supplemental materials as described previously. Please carefully review the complete job announcement, including the Required Documents, Other Information, and How to Apply sections of the announcement.
- Application packages will NOT be accepted via mail or e-mail. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement.
Agency contact information

Arlene Green-Bell

Phone

202-920-2400

Email

AGreen-Bell@usagm.gov

Address

Technology Services and Innovation
330 Independence Avenue SW
Room 4700 Cohen Building
Washington, DC 20237
US

Next steps

Once the online questionnaire is received, you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made, you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required, you will be contacted.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Help

All applicants are required to submit the following supporting document type(s):

Resume

Applicants may also submit the following supporting document type(s), which may not be required for all applicants:

Cover Letter
DD-214/ Statement of Service
Disability Letter (VA)
Reasonable Accommodation Documentation
Resume
Separation Notice (RIF)
SF-15

Although the required documents listed in this announcement only indicates that a resume is required, other documents may be required in specific circumstances, as indicated in application requirements in Other Information above.

If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach the member copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also attach an Application of 10-Point Veterans' Preference (SF-15) plus the proof required by that form. If you are still on active duty, you may submit a statement of service from your Personnel Command which states the date you entered active duty, the date you are separating, and the campaign medals you have received.

Help

You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you cannot complete the Application Package online, please contact the Human Resource office.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents and any appropriate Accepted Documents.
To begin, click Apply in the announcement; then, choose to create a new USAJOBS account or Sign-in into your existing account.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
You will have the opportunity to upload additional documents to include in your application before submitting it. Your uploaded documents may take several hours to clear the virus scan process.
Click the following link to pre-view and print the occupational questionnaire.
After completing the questionnaire and uploading appropriate documents, click the Submit Application to submit your application package.
It is applicant's responsibility to verify that information entered and uploaded, (i.e., resume, veteran's documentation, completed assessment questionnaire, and SF-50's) are accurate and were submitted before 11:59 PM (EST) on of the announcement to receive consideration.
Human Resources will not modify or change any part of your application. If a document is not in legible format, applicant will not be able to view it in Application Manager which means applicant must again upload or fax the documentation by the closing date of this announcement.
To verify your application is complete, log into your USAJOBS account. The page will display the positions for which you've applied as well as the status of each application.
To return to an incomplete application, log into your USAJOBS account and click on the plus sign (+) next to the job title to expand information about the job. Next click on Update Application to complete the application process.
Note: Submission of a resume alone IS NOT a complete application. This position requires the completion of additional forms and/or supplemental materials as described previously. Please carefully review the complete job announcement, including the Required Documents, Other Information, and How to Apply sections of the announcement.
Application packages will NOT be accepted via mail or e-mail. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement.

Agency contact information

Arlene Green-Bell

Phone: 202-920-2400
Email: AGreen-Bell@usagm.gov
Address: Technology Services and Innovation
330 Independence Avenue SW
Room 4700 Cohen Building
Washington, DC 20237
US

Next steps

Once the online questionnaire is received, you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made, you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required, you will be contacted.

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

This job announcement has closed

Help

Hiring complete

Open & closing dates

07/07/2022 to 07/21/2022

This job will close when we have received 50 applications which may be sooner than the closing date. Learn more
Salary

$126,233 - $164,102 per year
Pay scale & grade

GS 14
Location

2 vacancies in the following location:
- Washington, DC
Remote job

No
Telework eligible

Yes—as determined by the agency policy.
Travel Required

Not required
Relocation expenses reimbursed

No
Appointment type

Permanent
Work schedule

Full-time
Service

Competitive
Promotion potential

14
Job family (Series)
- 2210 Information Technology Management
Supervisory status

No
Security clearance

Not Required
Drug test

No
Position sensitivity and risk

NCS/High Risk
Trust determination process
- Suitability/Fitness
Announcement number

DE-11560041-22-AG
Control number

664208700

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/664208700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Information Technology Specialist (Systems Admin)

Summary

Overview

Open & closing dates

Salary

Pay scale & grade

Location

Remote job

Telework eligible

Travel Required

Relocation expenses reimbursed

Appointment type

Work schedule

Service

Promotion potential

Job family (Series)

Supervisory status

Security clearance

Drug test

Position sensitivity and risk

Trust determination process

Announcement number

Control number

This job is open to

Clarification from the agency

Duties

Requirements

Conditions of Employment

Qualifications

Education

Additional information

How You Will Be Evaluated

Agency contact information

Next steps

Required Documents

How to Apply

Agency contact information

Next steps

Fair & Transparent