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Position Description Title/PD#: Program Support Assistant (Repair Service Technician)/ PD# 82096-A
Compressed/Flexible Schedules: May be authorized
Telework: No
Virtual Position: No
This recruitment is for TWO position with the Office of Procurement, Acquisition, and Logistics (OPAL)- National Acquisition Center (NAC) - Denver Logistics Center (DLC) located in Golden Colorado.
06/24/2022 to 07/15/2022
$49,322 - $64,114 per year
GS 7
2 vacancies in the following location:
No
No
Not required
No
Permanent
Full-time
Competitive
7
No
No
CARX-22-NAC-11547474-TV
661943700
Federal employees who meet the definition of a "surplus" or "displaced" employee.
Family members of a federal employee or uniformed service member who is or was, working overseas.
Current or former competitive service federal employees.
Current excepted service federal employees.
Certain current or former term or temporary federal employees of a land or base management agency.
Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.
ALL STATUS (current/former federal employees, eligible veterans, special hiring authorities)
PD# 82096-A
The incumbent is the frontline representative responsible for the placement hearing aid service requests/repair orders and associated devices for veterans and VA clinics. The incumbent is responsible for placing orders from Veterans received via telephone or email or mail for hearing aid accessories and batteries. The position ensures all outgoing devices have the correct shipping address and are being sent in the correct shipping category for Veterans, clinics, and contracted repair vendors. The position provides quality control on each of the commercially repaired hearing devices by using visual inspections, operational checks, and manufacturer's technical data. The position provides direct assistance to clinical specialists on products or processes based on direct application of established policies, practices, and criteria. The position is responsible for initiating, maintaining, and disposing of hearing device records for Veterans and VA medical facilities via Remote Order Entry System *ROES) database. Performs other duties as needed or assigned.
Conditions of Employment:
You must be a US citizen to apply for this job.
Subject to a background/suitability investigation.
Selective Service Registration is required for males born after 12/31/1959.
PHYSICAL REQUIREMENTS: Work is primarily sedentary although some walking, stooping, bending, reaching and carrying of loads weighing 25 to 40+ pounds is required. The position typically works indoors in an environment involving everyday risks or discomforts which require normal safety precautions typical of such place as offices or meeting rooms. Observance of normal safety practices with office equipment, avoidance of trips and fails, and observance of fire regulations is required. The area is adequately lighted, heated, and ventilated.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/15/2022.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
Specialized Experience GS-07
Applicants must have One year of specialized experience equivalent to at least the next lower grade (GS-06) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of order placement and order fulfillment production systems such as remote order entry systems, purchase orders, order certification, adjustments, and issues. Knowledge of supply management and inventory systems and procedures. Experience with quality assurance to include verifying, checking, and overseeing quality of service. Skills in communicating, both orally and in writing and customer service. Knowledge of different models of hearing aids from all hearing aid manufacturers, distinguishing types of hearing aids. Knowledge of hearing aids to determine the type of battery, cord or tubing, or other accessories required. Comprehensive knowledge of supply and inventory systems, distribution, and shipping/postal methods and regulations.
There is no educational substitute for the GS-07 level.
You will be rated on the following Competencies for this position:
Competency 1 - Attention to Detail
Competency 2 - Customer Service
Competency 3 - Quality Assurance
Competency 4 - Communication
Competency 5 - Technology Application
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
There is no educational substitution at this grade level.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
To apply for this position, you must provide a complete Application Package which includes:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 07/15/2022 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/11547474.
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/661943700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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