The qualification requirements listed below must be met within 30 days of the closing date of the announcement.
You qualify for this position at the IC-12 level if you possess the following: One full year of specialized experience equivalent to the next lower grade (GS-11) in the Federal Service. This experience may have been gained in the federal government, a state or local government, a non-profit organization, the private sector, or as a volunteer; however, your resume must clearly describe at least one year of specialized experience. Specialized experience for this position includes:
- Providing expert technical advice, guidance, and recommendations to management, customers, and other information technical specialists on critical information technology issues;
- Providing recommendations and solutions compliant with laws, regulations and policies; and,
- Diagnosing and resolving problems in response to customer related incidents (i.e. installation, configuration, troubleshooting, customer assistance, training, resolving complex customer hardware/software problems).
In addition to meeting the specialized experience requirements, you must have IT-related experience demonstrating these competencies:
Attention to Detail – Is thorough when performing work and conscientious about attending to detail.
Customer Service – anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. Effectively manages customer relationships.
Oral Communication – Makes clear and convincing oral presentations to individuals and groups. Listens effectively; clarifies information as needed. Speaks and writes in a clear, concise, organized, and convincing manner that is appropriate to the audience. Facilitates an open exchange of ideas to ensure all group input is considered.
Problem Solving – Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Your application must show that you meet all requirements for this position. You may be found “not qualified” if you do not possess the minimum competencies required for the position.
NOTE: Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/DD/YY to MM/DD/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume. For a brief video on How to Create a Federal Resume, click here. NOTE: If you are using the USAJOBS Resume Builder, please insert the dates of employment in MM/DD/YY format at the top of the “Duties, Accomplishments, and Related Skills” text field for each period of employment included on your resume.
Current or former FEMA Reservists/DAE employees: To accurately credit your experience for these intermittent positions, make sure to list the dates (from MM/DD/YY to MM/DD/YY) of each deployment, along with the job title and specific duties you were responsible for during each deployment. Failure to provide this information may result in disqualification.