• Help



    Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

    WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov

    Learn more about this agency


    A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

    The following are the duties of this position at the full working level. If you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and will receive training to help you grow in this position.

    The incumbent performs a variety of developmental assignments and managerial duties. He/she participates in classroom training courses, on-the-job training, shadow assignments, and supervisory activities in the organization to which assigned in order to acquire and develop knowledge and skill in a variety of frontline managerial activities including, but not limited to:

    • Work planning and setting/adjusting priorities.
    • Work assignment and follow-up.
    • Evaluating work performance.
    • Assessing/planning for employee development.
    • Program reporting requirements.
    • Communication methods and techniques.
    • Labor/management relations and issues.
    • Position management responsibilities.
    • Administrative activities and related essentials.

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


  • Job family (Series)

    0962 Contact Representative

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/614217300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.