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WHAT DOES A CASE ADVOCATE DO?
In the Taxpayer Advocate Service (TAS), Case Advocates help taxpayers resolve problems with the IRS and recommend changes to prevent future problems.
WHAT IS THE Taxpayer Advocate Services (TAS) Division? The Taxpayer Advocate Service is an independent organization within the IRS. The TAS mission is to assist taxpayers in resolving their problems with the IRS (Case Advocacy), and to identify and propose administrative and legislative solutions to mitigate those problems (Systemic Advocacy).
As a Case Advocate you will:
- Assist taxpayers on a wide-range of IRS issues by advocating for them within the IRS.
- Manage an inventory of cases by taking timely actions.
- Research complex tax law and properly adjust taxpayers' accounts, as well as interact through a variety of methods including face-to-face, telephonic and in writing.
- Educate taxpayers by presenting information to a variety of groups and individuals.
- Identify trends or burdens impacting taxpayers and make recommendations for improvement.
If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov
Occasional travel - 1 to 5 nights per month
Job family (Series)
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/613485800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.