• Help



    The ideal candidate is experienced in video teleconferencing (VTC), webinar software, television equipment, switches, routers, IP networking, and can operate/maintain/troubleshoot complex audiovisual (AV) systems. Certifications such as CTS, CTS-I, CT-D are a plus. The starting salary for this position is $87,198 (GS-12). Apply for this exciting opportunity to become a member of the Chief Information Officer team within FEMA.

    View common definitions of terms found in this announcement. 

    Learn more about this agency


    The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

    When disaster strikes, America looks to the Federal Emergency Management Agency (FEMA). Now FEMA looks to you. Join our team and use your talent to support Americans in their times of greatest need. FEMA prepares the nation for all hazards and manages Federal response and recovery efforts following any national incident. We foster innovation, reward performance and creativity, and provide challenges on a routine basis with a well-skilled, knowledgeable, high performance workforce. Please visit www.fema.gov for additional information.

    EMERGENCY ASSIGNMENT: Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

    This position is located in the Office of the Chief Information Officer, Operations, Data Network Services Division, Video Operations Branch, Video HQ Team.  In this position you will be responsible for daily audiovisual (AV), video teleconferencing (VTC) operational and technical support for senior level meetings, all hands, as well as supporting 120+ existing conference and meeting spaces at our Headquarters facility. Typical duties include:

    • Providing AV/VTC operational support for National Response Coordination Center (NRCC) activation working 12-hour shifts.
    • Providing technical support levels 1, 2, 3 for NRCC and other meeting spaces.
    • Providing customer operational training on AV systems and hardware.
    • Coordinating with vendors and manufacturers on technical issues, on-site maintenance, and repair visits.
    • Coordinating Return Material Authorization (RMA) repair of hardware and coordination with property custodian.
    • Managing workload under pressure, with quick deadlines, to provide operational and technical support for senior leadership and VIPs to include daily operations as well as disaster activation support for extended periods of time.

    Travel Required

    Occasional travel - Occasional non-emergency travel may be required.

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/613131700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.