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    This position is located in the Office of Information and Technology (OI&T),Infrastructure Operations, Information and Technology Operations and Services (ITOPS),COTS Interface Division. The incumbent serves as an Information Technology (IT) Specialist with duties associated with one or more IT specialty areas in support of the Division and will be responsible for providing technical assistance relatively to health, software and business application support as well as business focused services.

    Learn more about this agency


    Please read this public notice in its entirety prior to submitting your application.

    Vacancies may not presently exist but may become available at any point during the opening period of this vacancy announcement. We will not review applicant resumes until there is a request to fill a vacancy.

    You are applying to a public notice to fill current and future vacancies. Please note, there may or may not be actual/projected vacancies when you submit your application. Your resume and any supporting documentation will be retained with other applicants and reviewed as vacancies occur. You will not receive a notice regarding your application's status other than the initial acknowledgment until a request is received to fill a position.

    Once a request to fill a vacancy is received, we will review applicants in increments of 100 in application date order. We will refer qualified applicants to the selecting official for consideration. The organization's hiring need will determine the referral of additional applicants. Applicants will be notified about their application's status if referred or if we fill all vacancies.

    This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles.
    451-System Administrator

    For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways

    Work Schedule
    : Monday - Friday 8:00 am - 4:30 pm (All Time Zones)
    Compressed/Flexible Schedule: Available
    Telework: Available (As determine by agency policy)
    Virtual: This is not a virtual position. (if selected, you will work remotely from your home location)
    Position Description Title/PD#: IT Specialist/ PD17114A and PD17115A
    Relocation/Recruitment Incentives: Not Authorized
    Financial Disclosure Report: Not Required
    Physical Requirements: The work is sedentary, but may involve intermediate periods of walking, bending, stooping, lifting, carrying, moving (up to 50 pounds} computer components and supplies, reaching, pulling, and working at a keyboard and monitor.

    This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-12. At the GS-11 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-12. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher level work, and availability of funds. Promotion is not guaranteed and no promise of promotion is implied.

    Major Duties:
    • Creates and maintains documentation on IT systems and infrastructures to include configuration standards, as-built diagrams, and historical and trending information which varies depending on project/application.
    • Provide advice and guidance on a wide range and variety of complex information technology issues; interpret information technology policies, standards and guidelines.
    • Provides customer service support to stakeholders on an as needed basis relevant to application support activities.
    • Makes recommendations for troubleshooting and maintenance of supported applications as well as specifications on vendor products or necessary interfaces.
    • Performs application troubleshooting and maintenance in accordance with approved/established application support policies and change control policies in the organization.

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/608740700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.