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    The Federal Emergency Management Agency (FEMA) has an immediate need to employ residents of Denton, TX and Hyattsville, MD as temporary local hires to assist with disaster response and recovery efforts. Local hire employees are local residents who aid in the recovery of the community and help their fellow citizens in the recovery process. Apply for this exciting opportunity!

    View common definitions of terms found in this announcement. 

    Learn more about this agency


    The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

    When disaster strikes, America looks to the Federal Emergency Management Agency (FEMA). Now FEMA looks to you. Join our team and use your talent to support Americans in their times of greatest need. FEMA prepares the nation for all hazards and manages Federal response and recovery efforts following any national incident. We foster innovation, reward performance and creativity, and provide challenges on a routine basis with a well-skilled, knowledgeable, high performance workforce. Please visit www.fema.gov for additional information.

    Local Hire employees:

    • Help FEMA respond to, recover from and mitigate all hazards by performing a variety of emergency management functions which are not limited to disaster survivor assistance, conducting and verifying damage assessments, and providing administrative, financial and logistical support.
    • A local hire’s term of employment is 120 days. Local Hire appointments may be extended, in 120 day increments, for a maximum 365 day appointment, based on the needs of the disaster. 
    • Work within 23 different Cadres which are groups of personnel organized by operational function and FEMA Qualification System (FQS) position.
    • Each Local Hire is hired to a position within a Cadre based on his or her skills and experience.

    FEMA is seeking candidates with experience in call center customer service (bilingual). As a customer representative, you will assist with disaster response and recovery efforts. The ideal candidate will possess strong computer, communication, interpersonal and customer service skills.

    In this position, you will serve as a call center bilingual Customer Representative, completing the initial disaster assistance registration procedure: processing a variety of claims or request for disaster assistance; and/or providing various types of information regarding available programs to people applying for disaster assistance by telephone after a Presidential-declared disaster. This position may require you to work in a virtual environment. If selected you may be required to complete a Telework Application and Agreement; and the Employee Self Certification and Health List, as well as completion of telework training.

    Typical assignments include:

    • Serving as the primary point of contact for persons inquiring about disaster assistance by telephone.
    • Conducting telephone interviews with disaster survivors who have been affected by a declared disaster.
    • Assisting applicants by telephone and in person, determining applicant needs, and providing instructions and referrals to appropriate disaster programs, community resources, and other Federal agencies, as appropriate.
    • Providing information and explanations of Housing Assistance, Other Needs Assistance Grants, and other programs to applicants.
    • Conducting verification activities to determine eligibility of applicants for disaster assistance through direct contact with applicants, in order to gather and disseminate information.
    • Processing applicant cases, re-certifications, audits, and recoups and lodging reimbursement from disaster assistance applicants.
    • Interpret speech and/or materials in English to Spanish.

    Travel Required

    Occasional travel - Occasional travel may be required.

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/606217600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.