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    Duties

    Summary

    The position is located in the Office of Information Technology (OIT), IT Operations and Service (ITOPS), End User Operations (EUO). You will perform a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related software and hardware problems in accordance with established policies and procedures.

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    Responsibilities

    This is a bargaining unit position.

    Please read this public notice in its entirety prior to submitting your application.

    Vacancies may not presently exist but may become available at any point during the opening period of this vacancy announcement. We will not review applicant resumes until there is a request to fill a vacancy.

    You are applying to a public notice to fill current and future vacancies. Please note, there may or may not be actual/projected vacancies when you submit your application. Your resume and any supporting documentation will be retained with other applicants and reviewed as vacancies occur. You will not receive a notice regarding your application's status other than the initial acknowledgment until a request is received to fill a position.

    Once a request to fill a vacancy is received, we will review applicants in increments of 100 in application date order. We will refer qualified applicants to the selecting official for consideration. The organization's hiring need will determine the referral of additional applicants. Applicants will be notified about their application's status if referred or if we fill all vacancies.

    This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles.
    411 Tech Support Specialist

    For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways

    Work Schedule: Full Time - This Position supports 24/7 operations throughout the calendar year. Work is typically performed on the day shift; however, candidate may be subject to overtime work, shift work, and/or work on rotating shifts to include evenings, weekends, and holidays.
    Compressed/Flexible: Not Available
    Telework: Not Available
    Virtual: This is a virtual position. You will be required to work a VA facility.
    Position Description Title/PD#: IT Specialist/ PD17041A
    Relocation/Recruitment Incentives: Not Available.
    Financial Disclosure: Not Available.
    Physical Requirements: The work is sedentary, but may involve intermediate periods of walking bending, stooping, lifting, carrying, regularly moving (up to 50 pounds) computer components and supplies, reaching, pulling, and working at a keyboard and monitor. Subject to call back outside tour of duty.

    Major Duties:
    • Diagnosing and/or resolving problems in response to customer reported incidents via trouble tickets: escalating problems to the Lead or Supervisory IT Specialist as appropriate.
    • Manages the movement and installation of IT equipment to assure coordination of IT support and customer service.
    • Configuring devices and software applications following established procedures.
    • Submitting recommendations to improve the efficient use of the system and responding to special requests for system data.
    • Providing account management support, client connectivity support and client application support for various devices.

    Travel Required

    Occasional travel - Occasional travel may be required on short notice.

    Supervisory status

    No

    Promotion Potential

    None

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/605839500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.