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    This position is located in the Office of the Assistant Secretary for Information and Technology for the Department of Veterans Affairs (VA), Office of Information and Technology (OIT), Service Management Office (SMO). The SMO is a center of excellence focused on driving fully-integrated IT services aligned to VA strategic goals and objectives to optimize design, delivery, operation, and sourcing of IT Services.

    Learn more about this agency


    Please read this public notice in its entirety prior to submitting your application.

    Vacancies may not presently exist but may become available at any point during the opening period of this vacancy announcement. We will not review applicant resumes until there is a request to fill a vacancy.

    You are applying to a public notice to fill current and future vacancies. Please note, there may or may not be actual/projected vacancies when you submit your application. Your resume and any supporting documentation will be retained with other applicants and reviewed as vacancies occur. You will not receive a notice regarding your application's status other than the initial acknowledgment until a request is received to fill a position.

    Once a request to fill a vacancy is received, we will review applicants in increments of 100 in application date order. We will refer qualified applicants to the selecting official for consideration. The organization's hiring need will determine the referral of additional applicants. Applicants will be notified about their application's status if referred or if we fill all vacancies.

    This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles.

    431 - Knowledge Manager
    801 - Program Manager

    For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways

    Work Schedule
    : Mon - Fri, 8:00am - 4:30pm
    Compressed/Flexible Schedule: Not available
    Telework: Available
    Virtual: This is a virtual position. Primary duty location must be a VA-owned or leased space.
    Position Description Title/PD#: Supervisory IT Program Manager/ PD17439A
    Relocation/Recruitment Incentives: Not authorized
    Financial Disclosure Report: Not required
    Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work, however, there
    may be some physical activity such as walking, standing, bending, carrying of light items such as papers and books. Occasionally there may be physical activity requiring lifting boxes of records or other items such as computer equipment. No special physical demands are required to perform the work.

    Major Duties:
    • Responsible for leading the development, implementation, sustainment, and continuous improvement of ITIL Processes across OIT.
    • Drives overall ITIL Process Management readiness planning and execution to support the delivery and continuous improvement of IT services, processes, and technology.
    • Provides oversight and coordination across OIT on ITIL processes and provides expertise and direction on IT and organizational management concepts, practices, and procedures.
    • Conducts strategic planning, tactical planning, project execution, operations, administrative efficiency, and productivity in relationship to fiscal, acquisition, staffing, and communications of ITIL programmatic activities.
    • Serves as an effective change agent providing expert technical and operational program
      oversight, guidance and direction to VA and OIT senior executive leadership.

    Travel Required

    Occasional travel - Travel required up to 10% of the time.

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/604209800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.