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    Duties

    Summary

    This position is with the Office of Inspector General, Information Technology Division. This office is responsible for providing IT customer service support to the Office of Inspector General staff. As an Information Technology Specialist, the incumbent is expected to perform audio/video services to OIG senior executives and other OIG staff members in a high energy fast paced work environment.

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    Responsibilities

    As an Information Technology Specialist, GS-2210-12/13, you will perform the following major duties:

    Provides support to OIG executives, included but not limited to audio/video services, installation and configuration of Apple mobile devices, such as iPhones, iPads and Apple iOS applications.

    Provides remote and deskside support; imaging laptops, performing data retention, supporting mobile devices, developing scripts, configuring file and printer servers, develop/draft documentation and user guides; conduct user training as needed.

    Diagnoses and resolves problems in response to reported incidents; uses a wide variety of software applications, computer hardware, desktop operating systems, anti-virus software, Office suites and network client setup.

    Performs IT systems security related tasks, using prescribed methods, and tools in support of cyber and information security standards.

    May correspond via telecommunication devices or in person to peers, supervisors, managers, and customers; provides troubleshooting and customer support via phone, live video feeds.

    Ensures rigorous application of information security/assurance policies, principles, and practices in the delivery of technical services; notifies the unit supervisor or senior IT staff on any IT issues, problems, and concerns.

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    13

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/602978800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.