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    This position is in the Office of Information & Technology (OIT), IT Operations and Services (ITOPS), Enterprise Command Operations (ECO), Incident and Problem Management (I&PM) and serves as the Major Incident Management Lead responsible for the full range of duties associated with systems analysis and customer support for all Major Incidents related to IT service outages, degradation of services, and unplanned service disruptions that negatively impact all VA's nationwide.

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    This announcement is non-bargaining.

    This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles:

    • OPM Cyber Code - 411 Technical Support Specialist
    For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website (https://niccs.us-cert.gov/workforce-development/cyber-career-pathways)

    Work Schedule: Sunday - Wednesday, 10:30 pm - 9:00 am, Wednesday - Saturday, 10:30 pm - 9:00 am
    Compressed/Flexible Schedule: Is Available
    Telework: May be available upon supervisory approval
    Virtual: This is not a virtual position
    Position Description Title/PD#: Lead IT Specialist (CUSTSPT)/PD18515A
    Relocation/Recruitment Incentives: Not Authorized
    Financial Disclosure Report: Not Required
    Physical Requirements: The work is sedentary. Some work may require walking and standing in conjunction with travel and to
    attendance at meetings and conferences away from the work site.

    Major Duties:
    • Distributes work and tracks progress of work assignments
    • Facilitates and coordinates team projects
    • Evaluates and monitors resource allocations
    • Leads technical support staff in providing customer service
    • Compiles incident and event data and prepares reports

    Travel Required

    Occasional travel - Travel required up to 5% of the time.

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/601649400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.