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    Summary

    WHAT IS THE WAGE AND INVESTMENT DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments.

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    Responsibilities

    WHAT DOES A MANAGEMENT AND PROGRAM ASSISTANT/CLERK DO? Management and Program assistants/clerks perform clerical and technical work in support of management and/or program analysis functions. You will identify recognizable differences in stable work units, program areas, and program operations and make appropriate decisions to determine resolution. You will be responsible for building case files for transmission to field employees, which includes reviewing taxpayer correspondence, researching systems for necessary information, and generating follow-up actions.

    As a Management and Program Assistant/Clerk you will:

    • Identify potential, actual problems and probable causes where you will research issues and gather pertinent statistics and report findings.
    • Monitor, review, and evaluate operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems.
    • Randomly verify completeness of specific sets of controls, accuracy of procedures, and effectiveness of actions.
    • Prepare memoranda, reports, and charts showing findings or recommendations.


    WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    07

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/601474900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.