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    The Advanced Medical Support Assistant (AMSA) serves in the Outpatient Nursing service line. The AMSA's work impacts the administrative aspect of patient care including: access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, patient processing and customer service.

    Learn more about this agency


    Major duties include but are not limited to:

    • Maintains appointment schedules for assigned outpatient clinics
    • Assists with clinic access contingency plans by adjusting appointment times, location or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs
    • Receives phone calls in a courteous and timely manner while determining the nature of requests and provide the information desired
    • Independently manages position responsibilities with little supervision as well as sets priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs
    • Coordinates administrative services for veterans, family members, caregivers, general public, administrative and clinical staff to ensure continuity of inpatient and outpatient care
    • Develops and maintains effective working relationships with all clinical and administrative staff in determining priorities of activities in support of direct patient care
    • Interprets and applies a complex body of pertinent laws, regulations, directives and policies that relate to the administration of VA Healthcare Benefits
    • Requires acknowledgement and understanding of frequent changes to VHA directives, regulations and local policies and constant coordination to ensure compliance and standardization associated with Advanced Clinic Access principles
    • Completes assigned special audits, studies, or surveys to be utilized in the development of procedures and to assist employees in collecting complete and appropriate data for reporting processes and for generating revenue
    • Generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting
    • Assists with coordinating travel arrangements for veterans

    Work Schedule: Monday - Friday; tour will be within the hours of 7:30am - 4:30pm and discussed during the interview process

    Financial Disclosure Report: Not required

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/597695900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.