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    The Advanced Medical Support Assistant (AMSA) provides a wide range of essential management and administrative support for the DentalService. These activities include patient management, Advanced Clinic Access/Systems Redesign projects, data collection and analysis for the Dental Service clinic workload, performance improvement programs, fee-basis dental programs, and resident training programs. The employee provides clerical support to the Chief, staff, and residents of Dental Service.

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    Major duties include but are not limited to:

    • Screen patients to obtain appropriate medical information, provide timely assistance within scope of practice and refer clinical concerns to appropriate team member
    • Coordinate with the patient care team to review clinic utilization by using various reports
    • Perform telephone and face to face receptionist duties interacting with both internal and external customers
    • Adjust the flow and sequencing of the work to meet team and patient needs
    • Understand and use advanced medical terminology
    • Maintain the confidentiality of information obtained to carry out required duties
    • Routinely communicate with physicians, dentists, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information
    • Ensure appropriate insurance information, forms, and documentation is obtained from client during admission process
    • Coordinate information and actions related to patient care and ancillary services, manage scheduling package, and schedule appointments with Providers as recommended by Providers, clinical team members and integrated interdisciplinary team members
    • Collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations
    • Manage health insurance information, verify third party insurance and update information
    Work Schedule: Monday through Friday, 7:30 am to 4:00 pm

    Financial Disclosure Report: Not required

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/597642800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.