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    Duties

    Summary

    This position in the Office of Information Technology (OIT), Area Operations and is located at a VA facility. The primary duties and responsibilities include providing Point of Care Customer Service in accordance with established policies and procedures of the specific VA facility assigned. The employee works in a multi-vendor IT environment supporting multi-user computer systems.

    Learn more about this agency

    Responsibilities

    This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles: "OPM Cyber Code - Work Role Name #451-System Administrator" For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website (https://niccs.us-cert.gov/workforce-development/cyber-career-pathways)

    This position will support the Federal Government's response efforts to COVID-19.

    This is a temporary appointment not to exceed 1 year. This appointment may be extended up to a maximum of 1 additional year (24 months of total service).

    Work Schedule: This full-time position supports 24/7 operations throughout the calendar year. Work is typically performed on the day shift; however, candidate may be subject to overtime work, shift work, and/or work on rotating shifts to include evenings, weekends, and holidays.
    Telework: Not Available
    Virtual: This is a virtual position and you will be required to work at a VA facility
    Position Description/PD#: IT Specialist (CUSTSPT)/PD15265T, PD15264T, and PD15263T
    Relocation/Recruitment Incentives: Not Authorized
    Financial Disclosure Report: Not required
    Physical Requirements: The work is both sedentary and active, requiring walking through out the medical center. Duties may require lifting, carting and carrying computer equipment such as monitors and printers weighing 20-40 pounds. Asking assistance from other specialist to help with lifting is encourage. There may be limited crawling under desks and behind areas to gain access to equipment.

    Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

    Major Duties:

    • Studying documentation provided with new or revised software and taking appropriate steps to install software
    • Monitoring the use of disk space
    • Preparing routine workload reports showing system use and available capacity
    • Submitting recommendations to improve the efficient use of the system and responding to special requests for system data
    • Maintaining and updating system files necessary to control all aspects of system operations and access
    • Performing other related duties and responsibilities as assigned/required

    Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status

    No

    Promotion Potential

    11

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/597002700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.