The National Operations Group (NOG) Manager leads a nationally diverse multi-functional organization that is responsible for local, regional, and enterprise level tactical and strategic event management to include cybersecurity monitoring, incident response and maintaining real-time situational oversight of NAS infrastructure services. The NOG Manager reports directly to the National Security and Enterprise Operations (NASEO) Director (AJW-B).Learn more about this agency
Provides oversight to the Senior Technical Operations Watch Officer (STOWO) team in the Joint Air Traffic Operations Command (JATOC) at the Air Traffic Control System Command Center (ATCSCC) who supports the JATOC ATO Watch Officer (AWO), and collaborates with all other JATOC team elements within the FAA ATCSCC Command Center to provide timely, clear and concise information needed for effective management of real-time events.
Provides day-to-day direction over 5-7 subordinate managers, and integrates work of multiple organizations to meet strategic goals of the organization and the FAA, participates in strategic planning for the FAA, and makes commitments (program, budget, etc) for a major organization. Requires extensive collaboration and coordination with other ATO and FAA organizations as well as external agencies and organizations. Manages multiple 24/7 operational teams responsible for real-time oversight and operational status monitoring of NAS facilities and services, as well as enterprise service level monitoring, and cyber-security monitoring of the FAA’s Operational IP Network, (NAS critical services network).
He/she is responsible for communicating the organization's vision and objectives; setting priorities; assigning tasks and responsibilities; monitoring and evaluating performance of organizational units, managers, and employees; coaching and developing staff and organizational capabilities; approving leave; and taking or approving corrective/disciplinary actions as appropriate.
Directs the work of subordinate employees and managers of multiple organizational units. Enterprise Control Center (ECC) teams are responsible for monitoring enterprise level services, data-center infrastructure, and hosted systems to pro-actively identify, isolate, and troubleshoot anomalies and trends affecting enterprise services. The ECCs primarily interface with customers of the services, coordinating maintenance and restoration activities and identifying concerns that could have the potential to affect the delivery of the enterprise service.
Sets priorities and deadlines, assigns tasks and responsibilities, approves leave, and take or approve corrective/disciplinary actions as appropriate. Additionally, monitors and evaluates performance of organization units, managers and employees, coaches and develops staff and organizational capabilities. He/she is responsible for strategic planning and communicating the organization's vision and objectives. Develops organizational goals and activities and builds a shared vision that incorporates the goals of the agency, the service unit, and the directorate.
Applies detailed knowledge of the technical aspects of the work directed, detailed knowledge of the applicable Collective Bargaining Unit agreement(s) and other administrative policies and procedures, and an understanding of the vision and objectives of the organization when communicating plans and strategies. Operational Control Center (OCC) teams are responsible for remote management of NAS services and systems. The OCCs oversee system performance and restoration and coordination activities, assisting with reconfiguring services to minimize interruptions and mitigate impact to critical NAS operations. The NAS Cyber Operations (NCO) team monitors the NAS operational IP network identifying potential security issues and coordinating remediation activities for identified security events. The NCO is staffed with personnel who have extensive experience in IT security operations as well as significant NAS and FAA knowledge.
Occasional travel - The job may require travel from time- to-time, but not on a regular basis. The travel may be for training or other work-related duties.
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