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    The position is in Office of Information and Technology (OIT) Division, where the incumbent serves as an Information Technology (IT) Specialist responsible for installation, configuration, troubleshooting, customer assistance, and training in support of an in response to OIT requirements.

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    This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles.
    OPM Cyber Code - 411 Cybersecurity Category / Specialty Area: Technical Support

    For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways

    This is a bargaining unit position. The first 50 qualified and eligible candidates who applied will be considered for referral to the selecting official. Additional candidates will be referred based on hiring needs.

    Work Schedule: Monday - Friday, 8:00am - 4:30pm
    Compressed/Flexible Schedule: Not Available
    Telework: Available
    Virtual: This is a virtual position
    Position Description Title/PD#: IT Specialist/ PD02917A and PD2918A
    Relocation/Recruitment Incentives: Not Authorized
    Financial Disclosure Report: Not Required
    Physical Requirements: The work area is adequately lighted, heated and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions.

    This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-12. At the GS-11 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-12. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher level work, and availability of funds. Promotion is not guaranteed and no promise of promotion is implied.

    Major Duties:

    • Resolves problems and conflicts with vendors/manufactures when procured items do not meet with prescribed specifications.
    • Identifies IT improvements and ways to provide greater effectiveness and economy of services.
    • Consults with and advises staff members in order to develop integrated problem resolution plans.
    • Interprets and explains IT/customer support regulations, policies and directives.

    Travel Required

    25% or less - Travel required up to 25% of the time.

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/592893600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.