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    The incumbent reports to the Chief Technology Officer, who supports the Chief Information Officer (CIO).

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    As a INFORMATION TECHNOLOGY SPECIALIST (CUSTSPT) you will be responsible for the following duties:

    • Diagnosing and helping the customer resolve challenges or technology issues.
    • Researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements.
    • Developing and maintaining problem tracking and resolution database.
    • Developing and managing customer service performance requirements.
    • Developing customer support policies, procedures, and standards.
    • Providing customer training.
    • Ensuring the rigorous application of cybersecurity policies, principles, and practices in the delivery of customer support services.
    • Establishing and maintaining partnerships in Federal Government, Industry, and Academia to stay abreast of emerging technologies and process improvement methods.
    • Keeping management informed regarding the status of all on-going efforts.

    Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/592038600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.